Unfortunately, there is no spa as advertised.
Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel.
Unfortunately, there is no hot water in the bathroom.
Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people.
Unfortunately, the lighting is poor.
Unfortunately, the view is very poor for this high price.
Unfortunately, 1085 riyals is an excessively high price for these services.
the hotel keep the highest standards . nice ocean view with walkable to sea shore and excellent break first. helpful and professional receptions especially Hadeel and Golam . surely will stay again when arrive Yanbu SKA.
The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast.
The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay.
The public pool is under maintenance now which only allow for photo shooting.
Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.
Friendly and helpful service crews. Easy access to the shopping center. Well maintained and decent gym and swimming pool. Highly recommend if travel to Madinah for business or pleasure.
If you’re looking for the perfect getaway, Shaden Resort is a top choice. Nestled in an ideal location, it’s not only incredibly clean but also conveniently close to all the major attractions. The combination of these factors makes it an excellent choice for both relaxation and exploration.
From the moment I arrived, I was impressed by the meticulous attention to cleanliness and detail. The rooms were immaculate, and the resort’s overall ambiance was both welcoming and sophisticated. The proximity to local attractions was a game-changer, allowing me to effortlessly explore the area without the hassle of long commutes.
In summary, Shaden Resort offers the trifecta of location, cleanliness, and convenience, making it a perfect base for any traveler. Highly recommended!
Great hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out.
Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine.
Still! Great experience great time. Definitely come back :)
Upgraded to Junior suite
Positives - 1 minute from Masjid Nabawi, courteous staff, excellent breakfast variety, large breakfast area, money exchange opposite, fridge/iron/ironing board/safe/coffee pod machine in room, elevators relatively fast, luggage storage after checking out
Negatives - dated carpets and rooms, loose room fixings, smell from bathroom, noisy aircon on higher setting
I was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.
Opłaty w hotelu są nieuzasadnione: przeciętne spożycie posiłku na osobę wynosi 500 RMB, a butelka coli w minibarze kosztuje 70 RMB. Dojazd z hotelu do Maraya zajmuje 5 minut i kosztuje 230 RMB. Goście zatrzymujący się w sąsiednim Banyan Tree mogą skorzystać z bezpłatnego wstępu. Nie zatrzymałem się w Banyan Tree, ale poszedłem tam tylko na posiłek. Mogliby mnie odesłać do Habitats za darmo.
Najbardziej niewiarygodne jest to, że gdy hotel przenosił moją walizkę na półkę, gdy mnie nie było w pokoju, mogli od razu podnieść walizkę z podłogi, a zamek błyskawiczny się zepsuł. Jednak gdy z nimi negocjowałem, powiedzieli, że zamek błyskawiczny mógł się zepsuć sam z siebie i nie uległby uszkodzeniu podczas przeprowadzki. To nie jest wielka sprawa, po prostu mam wrażenie, że ich podejście polega na przerzucaniu winy na kogoś innego, a nie na szczerych przeprosinach. Jeśli mieszkasz w sąsiednim Banyan Tree, proponuję, żebyś przyszedł do tej restauracji, zjadł posiłek i po prostu popatrzył na basen. Zjadłem dwa posiłki w Banyan Tree, było naprawdę pysznie
Bardzo dobry
Oceny: 86
8,8/10
Cena od
219 GBP
za noc
Sprawdź dostępność
Zobacz wszystkie hotele oferujące Spa w mieście Al Madinah Province
Zobacz opinie gości na temat hoteli w: Al Madinah Province
Zobacz wszystkie
9,2/10
Great
DDakanpuqiliThe room was spacious and well-equipped, and the hygiene was excellent. We had a delightful view overlooking the Malaya Concert Hall. The staff were incredibly friendly. On the night we checked in, our taxi driver couldn't find the hotel, and the handsome guy at the front desk even used his own car to help us find the taxi driver – we were so grateful! The canyon swimming pool was also a nice highlight.
Jjesputri25I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it.
First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English.
The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability.
For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable.
Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.
DDZeerI think I'll always remember this evening,
little silver capsule-like campervans,
landed in the rolling valleys of El Ola,
they were miniature, adorable, small yet perfectly formed!
In the huge tents near the campsite,
people played all sorts of games. As sunset approached,
the afterglow lingered in the sky,
we sat amidst the vast desert and the heavens,
and the time seemed to pass by in a way that didn't matter.
After it was completely dark,
the long-awaited Rock Movie time arrived.
Following the twinkling lights,
strangers gathered together to watch a movie projected onto the rocks,
everything was simply too beautiful…
And above, a sky full of stars accompanied me on my walk home.
GGuest UserThe location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.
董董颖The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast.
The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay.
The public pool is under maintenance now which only allow for photo shooting.
Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.
FfatalistAdvantages: Next to the old town, the building itself is part of history, and the candle lighting ceremony at night is very ritualistic.
A few shortcomings:
1. The shower in the bathroom on the first floor of the double bed suite where I stayed was broken. There was no hot water but only cold water. The maintenance worker checked for half an hour and said it could not be repaired. As a boutique hotel, it was not informed of this situation before check-in, which is really wrong.
2. The room has no air conditioning, and fans can only be used for ventilation and cooling at night, but the fan in the living room suddenly stopped at around 3 am, and the room temperature rose rapidly, seriously affecting sleep.
I hope the hotel can take guests seriously and not make such low-level mistakes.
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