Hotele z: spa w Istanbul Province, Türkiye

Good day. We stayed at this hotel from July 9th to 12th. We were able to check in an hour earlier than the stated check-in time. The location is excellent; all attractions are within walking distance or a short tram ride away. There's a tram and metro stop nearby, and the Galata Tower is just a three-minute walk. The rooms are clean, cozy, and beautiful. Housekeeping is daily, and the staff are responsive and friendly. The rooms are quiet. Breakfasts are decent, buffet style. I especially want to mention the hotel's Russian-speaking representative (unfortunately, I can't remember her name, she's the only one). She is polite, sincere, and competent with tourists, resolving any issues. Every day, she requests feedback from guests about their stay: if everything is satisfactory, if they have any questions, etc. I definitely recommend this hotel; it's great value for money.

Wonderful location. It's tough with luggage going up and down the stairs, so a transfer is definitely needed. The view from the restaurant terrace is stunning, especially in the evening. We booked this hotel specifically for that view. The pool is small, and a swim cap is mandatory; you'll have to buy one if you don't have one. I wasn't a fan of the massage; it was given by a man, and the price was steep. The sauna and hammam were a nice bonus. The pillows and bed were very comfortable – perfect for relaxing after a day of walking around. Breakfast was excellent. Highly recommend!

My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim . Thank you, Double Tree Regards Akif

This hotel, with its century-old history, offers rooms that aren't huge, but they are immaculately clean and well-maintained. The service experience is top-notch; the staff are incredibly friendly and you can easily communicate with them using a translation app. It definitely meets a five-star standard, even exuding a touch of old-money charm, so you can check in with confidence. Its biggest advantage is the location – it's very close to the Blue Mosque and Basilica Cistern, both easily reachable on foot. The surrounding commercial area is well-developed, and there's even a Lanzhou Lamian restaurant a few hundred meters away, which is a great option for varying your meals during your trip.

We chose a hotel to spend the night between flights. The toilet lid was broken. Cleanliness is 3 out of 5. Instead of a blanket there was a large waffle towel))) it was fine for me, but my husband was not comfortable. Not a bad option for the money. The reception staff is friendly and helpful. Opposite the hotel there is a good snack bar with Turkish shawarma or whatever they call it

The rooms were, as always, very comfortable, and the bathroom system was excellent. The hotel view was also beautiful, especially from the breakfast restaurant, in the innermost corner, where you can see the strait – truly a delightful breakfast experience. If I had to pick a downside, it would be the surprisingly strict security check to enter The Ritz-Carlton in Istanbul, where both people and bags have to be scanned! I later found out that many diplomats stay here… so… you get it. The hotel provided various chocolates, as shown in the picture. The toiletries cost 45 Euros per bottle if you take them home, but you can use them freely inside the hotel. There were many old maps of Istanbul in the hallway, and my child spent a long time studying them with great interest.

Convenient location. Staff was helpful.

Super!! A truly great hotel! We were completely satisfied. The food was delicious, the service friendly and attentive, and the pool was simply fantastic. The rooms were clean and cozy. We thoroughly enjoyed our stay and can definitely recommend the hotel. We'd love to come back!

Overall, we really enjoyed our stay at the hotel. It is new, beautiful, pleasant and very clean. The room was comfortable, and we especially appreciated having a coffee machine — it may seem like a small detail, but even many good hotels in Istanbul do not have one, so this was a great plus. Unfortunately, however, the service currently falls noticeably short of the level of the hotel itself. 1. When we arrived, there was hardly any welcome at all. We would have appreciated a little more attention from the very beginning — even something as simple as a warm greeting. 2. Water and coffee were brought to our room only after the first night. On the following days, housekeeping did not come to our room at all, although we could hear the staff servicing other rooms on our floor. 3. It was my birthday during our stay, but there was absolutely no attention or even a small birthday greeting from the hotel. For a hotel of this level, I believe this is an important part of being guest-oriented and providing a good experience. 4. Overall, the staff were not particularly welcoming throughout our stay. Almost no one greeted us during our entire time at the hotel. The only time we received any personal attention was around 1 a.m., when we were returning from celebrating my birthday and a member of staff wished us good night. Unfortunately, that was about it. Before staying at this hotel, we stayed at another hotel in Istanbul, where almost every staff member we came across would greet us. Because of that, the difference in the level of service was especially noticeable. At check-out, we were offered a postcard and were given a red bracelet with an evil-eye charm. It was a thoughtful gesture in itself, but unfortunately, by that point it did not change our overall impression of the service. Especially since the gift is offered at check-out and guests are then immediately asked to leave a review. I simply don’t think it would be fair to leave a positive review about the staff when there are still such noticeable shortcomings in the level of service and attention to guests. That said, I would still recommend the hotel itself. It is beautiful, new and has a lot of potential. I sincerely hope the management will pay more attention to the service and the guest experience. It would be a real shame for such a beautiful hotel to lose some of its appeal simply because of a lack of attention to guests. I hope you will improve the service and maintain the high standard that this beautiful hotel deserves. With better hospitality, the overall guest experience could truly match the level of the property.

Bad experience staff were not so friendly or polite little rude at times. Apartment was not 5* the finishing touches were very poor! Plug sockets not working. No cooking equipment had to ask for fresh towels after 2 days. Major accident happened in shower where the glass door fell off and landed over my husband and cut him badly. No sorry or apologies moving room with zero help. Not impressed.