Hotele z: spa w Florida, United States

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

It was wonderful having the ocean in your backyard. Pool was amazing especially at night. Room was smaller than we had expected. The location was amazing. Shops and restaurants lined the streets.

At the beach in central Miami, the beach is at the doorstep. The shape is a 50s and 60s building, and the interior is a modern style that has just been renovated. It is very comfortable to live in, and there are fewer restaurants around.

The hotel is pretty good, conveniently located near the airport, and the interior environment is quite nice – clean and tidy. The rooms were suitable, and everyone was satisfied. The only downside, which is unavoidable, is the noise from the airplanes. Other than that, everything was great.

Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice

Stayed for two nights room only. I really liked the design of the hotel, artwork and facilities. The pool area is really nice and they have their own sun beds on Miami Beach which are complementary for hotel guests. Hotel is about 1 street back from the beach but still a wonderful location. The room was comfortable without being spectacular, everything worked and it was a decent size. Rooms are not as interestingly designed as the rest of the hotel. All staff I talked to were very nice and helpful but at both checkin and checkout there were long lines to speak to someone. We waited over 20 mins to start the checkin process. Overall I would be happy to stay at The Gates Hotel again.

You need to pay extra for parking, 25 knives a day for parking. The hotel is a 5-minute walk from the beach, very close, and within a 10-minute walk from most restaurants. If you don't want to walk, there are also golf carts sent to the beach and restaurants. The staff are very friendly! Breakfast is simple but all good. The room is also clean, it is recommended to stay.

I wanted a hotel that would be close to airport in order to catch an early flight the next day and reasonably priced. I had just arrived back from cruise so I wouldn’t be able to check-in until 4pm. However, I explained my situation and they were able to accommodate me with an early check-in. However, there was an additional charge but I didn’t mind. Cruises arrived around 8 am so I was happy with getting a room to relax. Staff was very nice and professional. Front desk, bartenders and cleaning staff. I would definitely recommend this location.

Beautiful hotel, close to disney springs, staff was very nice and accommodating. At at the grill for breakfast, that was delicious.