3-Star hotele w: Capital Region, Iceland

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

This was the first hotel of our 8-day Iceland trip. It was a nice hotel, clean, and conveniently located for shopping and dining. The breakfast was delicious, especially the pastries and bread selection. The only thing I did not like was that the bathroom sink was a little too small. Other than that, everything was good. Overall, we had a pleasant stay and would recommend this hotel.

A great place. You can cook. Although the space is not big, the location is definitely worth the price. The room is small but complete. I recommend staying here with friends.

The location is good as it is a drop off and pick up point for Fly Bus. The rooms is clean. Self check-in and if any problem have to use the phone at the lobby to call the customer service. The breakfast spread is limited.

1. It's located outside the main city area of Rayong, and we had to circle a few times to find parking when we arrived at night. 2. There's a washer and dryer, but the dryer isn't very efficient. What made it worse was that even with everyone waiting in line, the staff insisted on drying a huge pile of dishcloths needed for the next morning. This caused the dryer to keep restarting, and we ended up waiting until 2-3 AM for our turn. 3. Breakfast variety is okay. 4. The room size is decent, but you can't open four large suitcases at once. 5. The room door is really odd; you have to slam it shut with a lot of force for it to lock. Overall, it's a hotel I'd be willing to revisit.

CityHub’s location was perfect! Right in the heart of downtown Reykjavík. The hot tub was absolutely fabulous during a cold morning rain. The rooms were futuristic looking with lights and sounds depending on your choice of mood. The beds were super clean and comfortable! Their key card was a wristband that you could place over your wrist so you don’t have to worry about losing your hotel card or trying to figure out the code to your room. The bathrooms were spotless and had continuous music with a good beat playing from the background so you can listen and dance a bit while brushing your teeth. They had a great system used in the dining area when pulling your own draft beer or other drinks and the atmosphere at night was peaceful and relaxing. The morning shift staff member which I believed was the owner was extremely friendly and helpful as well as the night shift staff member. However, there was one day shift staff member that wasn’t so helpful and was quick to negative judgement. There was also an additional fee that wasn’t mentioned when booking the room online. Other guesthouses did not allow it or it was probably already added into the package deal that you bought.

I had a fantastic stay at Bus Hostel Reykjavik! The atmosphere was welcoming, but what truly stood out was the incredible staff. They were consistently friendly, helpful, and went above and beyond to make my trip easy. A huge highlight was their flexibility with my travel schedule. Even though I checked out at 10:00 AM, they graciously allowed me to hang out in the common areas until my 6:30 PM flight. This made my final day in Iceland stress-free and much more comfortable. Highly recommended for any traveler looking for great service and a hospitable vibe!

The hotel's location is excellent, and parking is super convenient and free. The room isn't huge, and the bathroom is a bit small, but it's very clean, and the bedding is fresh and comfortable. The front desk staff are also very friendly.

Admittedly I only spent a few hours in a single room in this guesthouse. It is one of the closest and best priced options next to the Bus Station (BSI) where the Keflavik Airport Flybus stops (10 mins walk away on flat terrain). It was not easy to get there but Google Maps guided me well. I slept here before taking a domestic flight from Reykjavik Domestic to Akureyri in the morning (30 mins walk away on flat terrain). The room is very spartan - bed, desk and chair plus lampshade, clothes rack and small water sink. Toilet and shower rooms (separate) were right opposite my room. Self-checkin since I was quite late. Bed was very comfortable. Room very warm. Good curtains to keep out the midnight sun..

Maybe it is my fault for expecting hotels in Iceland to have little to no, if not relatively poor service as a whole, but my booking issues with them, the communication leading up to the stay and overall interaction with staff was next to none, Save for the on-site staff that I got to bump into, it's pretty much non-existent. The Booking itself, alongside a mistake with the app, and the hotel refusing to offer direct communication, and lying throughout the whole ordeal when it came to ”calling back” was literal hell. That being said the say was, fine? It's a place to rest, that's all I can say. The breakfast was definitely pathetic, but like the first statement it might've been my fault for expecting something substantial,. Definitely don't get the breakfast, don't use the hot coffee/cocoa machine since it's broken or unfilled half the time. Seek out amenities at the grocery stores nearby instead.