3-Star hotele w: Capital Region, Iceland

Dear Sir, 1. Please find our communication below sending direct with Eir Heimaleiga as can’t find your mail during trip. We are really disappointed that there was only 1 toilet for the apartment booked and nothing can be fixed . refunding EUR 70.00 is not what we are expecting, we would rather have a better experience. Quote From: ***************** ＜*********************＞ Sent: Tuesday, 9 June 2026 4:03 pm To: **************************** Cc: *****************; ************************ ＜**************************＞ Subject: Re: FW: You have an email from the hotel#****************#$294542235$ Dear Charles, Thank you for reaching out to us. We sincerely apologize for the frustration and inconvenience caused by the discrepancy between your booking confirmation and the layout of the apartment provided. We understand that you expected two bathrooms based on the information provided by your booking agent. However, we would like to clarify that all of our two-bedroom apartments at Eir Apartments are designed with one bathroom. It appears there is a technical error in how the property is being advertised on *******, and we have already raised an urgent ticket with them to investigate and correct this listing immediately. While we understand this does not change the physical layout of your current unit, we value your comfort and want to make this right. As a gesture of goodwill and to compensate for the inconvenience this misunderstanding has caused your group, we would like to offer the following: A compensation of 70 EUR, which will be processed back to you. A complimentary late check-out until 12:00 PM on your departure date (June 10th), allowing you and your guests more time to relax on your final morning. We truly hope you will accept this offer as a sincere apology for the confusion. We are committed to ensuring the remainder of your stay in Reykjavik is enjoyable, and we appreciate your patience while we work with the booking platform to rectify their description of our property. Please let us know if you accept this arrangement, and we will finalize the details for you. Kind regards | Kær kveðja ***************** Communication manager | Samskiptastjóri +354 449 4900 | ********************* On Mon, Jun 8, 2026 at 8:55 PM ＜****************************＞ wrote: Dear Sir, On behalf of *************, we would like to lodge our complain that the room provided to us not compile with our booking confirmation through trip.com. We booked and paid a room for 5 guests for 2 bed room, 1 living room and 2 bath rooms under confirmation no. ************ ( see enclosed docu) Now you provide us room under apartment code 63887# which only have 1 bath room. We called your office and spoke to Elenna earlier and you are not able to provide any change. 顺祝安康! Best Regards 叶秋葵 Charles Yip Unquote 2. I can't find my booking in your mobile app and that is why I can't send messages to you direct during trip, can you please check and adv? Regards, *************

Excellent budget hotel. Good location couple of things to note probably @ Trip.com fault not hotel Your booking doesn’t guarantee “free parking” you only get that if booking direct. Trip falsely advertise free parking. Also there was a surcharge to pay at check in approx 800 krona again trip won’t disclose this. For these reasons I avoided booking through trip my next booking. Hotel was excellent and good fresh breakfast.

Very good location, clean, complete with kitchen so i can make something to eat as i want. Near bus stop, supermarket, restaurant and shooping place. The reception also very helpfull during answer my request to. Extend with some problem for my card payment. Thank you and i will back to the place on the Next

I had a really nice stay at this hostel in Iceland. The location was great and it was easy to get around. The rooms were clean, comfortable, and warm, which was perfect after spending the day outside exploring.

Well-located hotel at an affordable price in Reykjavik. There is plenty of free parking available in front of the hotel. The rooms are simple, but they have everything you need for one night. The view of the street from the ground floor felt a bit strange. The receptionists were friendly and helpful. The breakfast selection was good, although the room was a little too small considering how crowded it was.

The front desk staff are sweet, attentive and helpful with ideas on things to do. One particularly wonderful staff member helped me locate a nearby local park in iceland with serene water nearby. Also, they have ritual bath products, clean bathrooms and the hubs are quiet. You can sit up in the hubs but my favorite area is the hangout area where you can just chill with other travelers. Also nearby supermarket bonus and restaurants.

The location is convenient, especially for tour pickups！Additionally, the shared bathroom facilities were reasonably well-maintained by the guests. Unfortunately, the cleanliness of the room fell short of basic hospitality standards. It was evident that the pillowcases and bed sheets had not been changed prior to my check-in, as they had a noticeable, unpleasant odor. To make matters worse, there was no way to resolve this issue over the weekend. The front desk only operates Monday to Friday from 09:00 to 16:00 This limited schedule is quite inconvenient for weekend guests, leaving us to handle maintenance issues entirely on our own. Overall, it was a disappointing experience. I hope management addresses these housekeeping and customer service gaps for future guests.

Overall, it was okay. The receptionist was nice, and the facility was quite good as well. However, please note that parking is limited. If you arrive too late, you may need to park outside, where payment is required until 9 PM.

Nice hotel. Very stylish exterior. The hotel is very conveniently located on the way from Keflavik Airport to Reykjavik. We stayed the day we arrived in Iceland and the last two days after traveling around the island before returning home. Good breakfast. It is very important that there is a restaurant that is open from 18:00 to 22:00, because in Iceland finding food after 17:00 is another challenge... Free parking. There is a supermarket nearby (500 meters on foot). The Airport-Reykjavik bus stop is also near the hotel (50 meters) for those who do not rent a car. Highly recommend if you are happy with the price of this hotel when booking! On the downside, the tap water smells like sulfur, but this is Iceland - a country of geothermal springs!)) P.S. the hotel has a free swimming pool with geothermal warm water + sauna for visitors. They work until 22:00.

Each floor has a bathroom, and the kitchen is very well-equipped with pots, pans, and all sorts of utensils, plus a dishwasher. I even put my own bowl in to wash and forgot to take it out! I didn't have breakfast, but it smelled really good. It's quite close to the bus terminal; there's an underpass. On the first day, I got a bit lost and had to go around in circles to find it. Just a heads-up, remember to bring your own disposable slippers!