5-Star hotele w: Hyogo Prefecture, Japan

The high-end hotel that has the longest history in Kobe. It is above a free museum about Kobe. It was very luxurious, and had a wonderful restaurant for Kobe beef, but don't forget to reserve online. All rooms face a certain direction toward the mountains, but not toward the water. During our stay, the gym was not available. And the location is surrounded by luxury brands, not by the station or markets for food.

This hotel is next to the ropeway to herb garden. There is a supermarket , train station and ¥100 shop within the same building. There is a 7-11 just outside (level 1). Parking is available at 8th floor for hotel guest chargeable at ¥1500 per night. Breakfast is fantastic - their curry , omelette and smoothie are their specialty. Highly recommend to stay at this hotel .

I have to express my sincere gratitude to Ms Hatsumi from the hotel. Thanks to her help, I had a wonderful trip to Rokkōsan. She is definitely a polite, professional, and of course pretty lady. Her communication skills are good especially that she speaks fluent English which would be of great help for someone like me who don't speak any japanese. Although the original local tour was full of bookings , she helped me reserve a taxi and solve my ease of communicating with local taxi drivers. The view and environment is splendid with a great hotel service teams. I would highly recommend to someone who wants to experience a unique accommodation experience. Though the drawbacks , as you might know already , is 1) no private bathroom 2) not sound-proof building materials , but it is understandable given that the hotel is with ancient history

The hotel offers free wifi only inside the room. When you step outside your room, there is no free wifi in the lobby or even in the corridors outside your hotel room. There us a free shuttle service to Sannomiya. View outside our room is nice though.

The hotel is old yet classic. Everything is in general well maintained, and the staff are very helpful and friendly. The hotel may not be so accessible compared with those in Sannomiya, but the hotel offers shuttle bus to Sannomiya daily and Shin-Kobe on weekends. It helps you get around and go to the train stations. However, do note that the bus may be full sometimes. But even so or if you miss the bus, it won’t be long to walk to Kobe (Rapid and Special Rapid) or Motomachi (Rapid), depending on the train you need to take. I really like the view. Even the room not facing the sea has a nice view both during the day and night. The Meriken park is also just downstairs. The hotel has a free self-service laundry and a Family Mart, but there are limited items to buy after 8 PM since no staff will be there. Another limitaiton is that the gym and the food service both close after 10 PM, if I recall correctly.

My non-smoking room smelled of smoke. Fortunately the staff were exceptional, and I soon received another room. One staff told me that because the room was ”Japanese Style”, and that I had to take the bedding from the closet, move the low table and make up my own futon. I live in Japan and I know what a ”Japanese Style” room is. Ryokans of a good grade will have staff make up the futons. When a hotel is too large, the work of making up the futons for all rooms becomes onerous, however, one wonders why ”five star hotel” if one has to make up one's own futon AND receive education on what a ”Japanese Style” room entails [ I am in the hotel business]. The lobby is bleak and looks cheap. No style, no charm. The seating is ugly and cheap. There are real plants here and there but no cut flowers. Cut flowers are very expensive in Japan. Too expensive for this hotel. The final point is that I booked this specific hotel in order to take a swim. Although the weather was fine, the pool had closed the day before I arrived. The pool was still full of water, perfect and peaceful, but ”closed”. No doubt, this saves on staff and other expenses, in the same way that making up one's own futon does . . . all this is fine for a hostel, but not for a luxury hotel. I have been generous with my star-giving because I like to be kind, and because several of the staff were truly exceptional in their kindness and service, however, we hope that the management will note our comments. Please pay for more staff and please keep your pool open as long as the weather permits. Global warming means pools can stay open longer. :-)

Я не строила ожиданий от этой поездки и была в приятном шоке! Во первых сам городок такой красивый и уютный, ты не спешишь и наслаждаешься! Во-вторых отель на высшем уровне! Сервис и вежливость персонала поражает, красота внутреннего пространства отеля и дворика! Поразительной красоты Онсен при отеле, все продумано до мельчайших деталей! Номера в отеле очень аутентичные, как и все в целом, а шведский стол на завтрак шикарный! Также трансфер продуман и конечно юката просто чудесная и на любой размер! Говорить могу вечно о том какое же удовольствие я получила! Благодарю!

Arriving at night, you'll need to walk for around 10 minutes from the train station to reach the hotel. They offer a free ride to the station only after check-out, so if you want to explore the area before leaving, you'll need to store your luggage at the station. The hotel is overall very nice, comfortable, and offers a substantial breakfast.

Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better. The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge. The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.

It was absolutely awesome. We really needed this kind of rest after two busy weeks in Japan. We were so happy to relax body and soul. The room was luxurious and spacious; we chose a traditional one. This was our first hot spring experience, so it's hard to compare, but we loved it. All the hot spring rooms are strictly private, which is why we chose this ryokan. We have very large tattoos, and there are no problems with that. The kaiseki dinner is a real ritual and a show that lasts two hours of clear pleasure, everything was incredibly delicious, beautiful, and nutritious. Breakfast was also excellent. I recommend arriving in Arima village in the morning, rather than staying in Kobe or Osaka, to have time to explore it. It's small but charming, with that perfect anime vibe.