3-Star hotele w: Kanagawa Prefecture, Japan

This is one of the best places I stayed! Thank you very much! The hotel is located a little bit far from the train station and I think this is the only downside (and I didn't suffer from it). The price is expensive, but it is worth it because 2 meals are included, and they have great service. The staff is from Nepal so if someone comes here and expects Japanese, they may be disappointed by that. But in fact, this is way better as they don't have those strict Japanese traditions and are more flexible for guests. The atmosphere and hospitality make you feel like you are at home. There are 2 buildings and I was in the second building that has a big onsen. The names of guests are written on a board, so you get a feeling they were waiting for you. I was checking in a few minutes after check-in hours (18:06 or so), so I was nervous. Fortunately, I didn't have any problems with that. Also, I didn't expect any meal for dinner because of my previous bad experience with the Japanese staff. And then I was surprised when the owner said that the dinner time starts at 6 PM! So I had the meal after 30 minutes. This is really convenient for tourists because you can see Hakone and come to the hotel on the last train from Gora station (that's what I did) and then you will have a great dinner! After I finished the meal, they gave me a dessert! Overall, it felt like a regal banquet. I really like it! After that it was already dark, so I walked around the hotel and took pictures. It looks nice and comfortable. Then I needed a rest before the public bath. The owner said I can use onsen any time I want, it is 24 hours open. I didn't check that though I used it 10-11 PM. There are 2 pools with serum and some minerals from the volcano. The pool inside is hotter and more comfortable. The pool outside is almost body temperature. Actually the water from the spring is hotter, but the water temperature in the pool decreased. There were private baths, but I was tired and didn't go to check them. After you finish bathing, you can drink cool water from the cooler near the entrance. The breakfast that was included in my plan and the staff again pleased me with that. I like the variety and quality of the food. After checking-out I had a free transfer to the train station. So, I had a wonderful experience with this hotel, and it is one of the reasons I want to visit Hakone again. Thank you very much!!!

Since it was my first time making a reservation, I had some trouble getting into the room, but they responded quickly so there was no problem. The accommodation fee was cheap, so I was able to spend more money on sightseeing. There were convenience stores, restaurants, and parking lots nearby, so it was comfortable.

Near convenience stores and supermarket. Also inside Chinatown where different food are offered. Walking distance from Motomachi Chukagai Station.

The room was clean and tidy, with enough space to open two 28-inch suitcases. The staff were incredibly patient and polite, and the breakfast was excellent – great value for money! Toiletries are available at the front desk as needed. Room cleaning is done every four days, but you can place used towels and full trash bins in the black storage box outside your door for replacement by staff. Just remember to put them out before 11 AM. Check-out is at 10 AM!

Our stay at Musashino Bekkan in Hakone was a beautiful and unforgettable experience. The hospitality was exceptional, with staff who made us feel genuinely welcomed from the moment we arrived. The ryokan’s traditional design and serene atmosphere enhanced the charm of our visit. The hot spring baths were a true standout—immaculately maintained and incredibly calming, with natural spring water that left us feeling refreshed. Our room blended comfort and traditional aesthetics perfectly, and the kaiseki dinner showcased refined flavors and beautiful presentation. We left with wonderful memories and would highly recommend Musashino Bekkan to anyone seeking a luxurious and authentic ryokan stay.

There are pros and cons to staying here! Pros: The hotel itself is lovely, with polite staff and a clean, spacious, atmospheric room offering mountain views. The public onsen is included in the price and is quite pleasant, especially if you're lucky enough to have it to yourself, as we did (we went in the morning). The hotel also has vending machines for drinks and snacks, which is very convenient since there are no stores nearby. You can arrange to have your luggage sent to the station so you don't have to carry it yourself, but unfortunately, we missed the 10 AM deadline to book this service. Cons: Unfortunately, these left a strong impression. The hotel is located in a terribly inconvenient and remote area, really out in the sticks and difficult to access. It's far from all the attractions you travel to see – we had to take a boat to get to them – and far from any establishments where you'd want to find food. Not only are these places far away, but they also close early, open late, are overpriced, and the food isn't even tasty. We couldn't call a taxi to the accommodation because you needed to link a local phone number! We initially walked with our suitcases along the road, then took a bus. The buses didn't accept our Hakone pass, a card we specifically bought for Hakone, even though buses were supposed to be included. And the price without the card was clearly inflated – 300 yen to travel uphill for 8 minutes. Since we had another individual onsen booked elsewhere (a 20-minute drive away), after that at 9 PM, we realized the buses had stopped running. There was no chance of calling or hailing a taxi, so we had to walk back to the hotel. This meant a two-hour walk along a dark mountain road, surrounded by forest, with only occasional streetlights. We tried to hitchhike, but no one stopped, not even taxis. After an hour of walking uphill (our emotions were indescribable), about the 10th car, if not more, finally stopped, and a young Japanese couple gave us a ride back to the hotel. Overall, the hotel itself is good (it was also cold at night, we used the air conditioning to warm up, but the room was large and difficult to heat; thankfully, there were extra large blankets). However, everything else regarding the location was terrible. If you plan to stay here, make sure to plan your transportation in advance.

The location is quite convenient. It's about a 10-minute walk from Yokohama Station to the hotel. If you take the subway to Shin-Takashima Station, it's even less than a 3-minute walk, though the hotel entrance can be a bit hard to find. The hotel environment is comfortable, and since it's on a higher floor, you can enjoy beautiful views of Yokohama. The lobby offers free coffee and tea bags. Most importantly, there's a public bath, and you can even check the availability of the three washing and drying machines on your room's TV, so you don't make a wasted trip.

The parking lot was a bit hard to find, but thankfully there were several parking lots nearby. They were also very helpful when I forgot my room key. It was the kind of service you'd expect from a Japanese hotel. The location was also convenient for visiting the nearby Samukawa Shrine.

I recently had the pleasure of staying at the JR-East Hotel Mets Yokohama Tsurumi, and I must say it was a delightful experience. The location is incredibly convenient, especially for travelers looking to explore Yokohama or needing easy access to Tokyo. Being right next to Tsurumi Station makes it incredibly easy to get around without relying too much on taxis or long walks. The room itself was clean, cozy, and well-equipped with all the necessary amenities for a comfortable stay. Though not overly spacious, it made efficient use of space, ensuring a pleasant stay. The bed was comfortable, and the bathroom was spotless. What stood out most was the exceptional service provided by the staff. They were always ready to assist with any inquiries or requests, making me feel welcome throughout my stay. The complimentary breakfast offered a nice variety of both Japanese and Western options, which was a great way to start the day. If I had to find any fault, it would be that the hotel is located in a quieter part of Yokohama, which might not suit everyone's taste. However, for me, it added to the charm and made for a peaceful retreat after busy days of sightseeing. Overall, I highly recommend the JR-East Hotel Mets Yokohama Tsurumi for its comfort, convenience, and outstanding hospitality. It offers excellent value for money and is a fantastic choice for anyone visiting the Yokohama area.

Not recommended! The bathroom and the room are very small (should be a wide angle shooting) and then there is no floor mat. After the shower, the floor is wet. Although there is a kitchen, the tableware is not cleaned, and the coating will be dropped. The window sill of the room also looks like it has not been cleaned up and there is a thick dust The washing machine is also quite rotten. Advantages: very close to the subway and China Street, there is donki nearby