Hotele Boutique w: Jiangsu, China

Do tego hotelu zwabili nas influencerzy, którzy chwalą go za majestatyczny wygląd, przypominający tradycyjny chiński zamek. Chociaż lokalizacja nie do końca nam odpowiadała, ponieważ znajduje się około 8-10 minut spacerem od najbliższej stacji metra (Nanmen Metro), cena była na tyle przystępna i kusząca, że ​​postanowiliśmy spróbować. Fasada hotelu z daleka wygląda wspaniale, majestatycznie i przestronnie, wnętrze jest ogromne i tradycyjnie zadbane, chociaż projekt wydaje się nieco przestarzały, ale moim zdaniem nadal zachowuje klasę i tradycję. Przydzielono nam jeden z najdalszych pokoi, aż do końca, pod numerem 5069. Droga była dość długa, ponieważ hotel znajdował się na samym końcu. Pokój jest zdecydowanie duży i umożliwia otwarcie wszystkich bagaży za jednym razem. Dostępne udogodnienia były wystarczające, z wyjątkiem tego, że mogliby poprawić ofertę, dodając więcej żelu pod prysznic i szamponu, ponieważ małe butelki nie wystarczały. Mieliśmy również nadzieję, że mogliby zainstalować międzynarodowe wtyczki dla swoich gości z zagranicy, ponieważ jest to również międzynarodowa sieć hotelowa. Personel był uprzejmy i profesjonalny. Polecam każdemu, kto przyjeżdża do Suzhou, aby dał temu hotelowi chociaż jedną szansę! Najważniejsze jest to, że pobyt w hotelu obejmuje bezpłatny dostęp do parku, do którego wejście znajduje się z tyłu hotelu. Koszt wejścia wynosi 40 juanów! Warto!

Everything is good! Location, service, breakfast, room - very good experience. This stay has certainly motivated me to stay at Mercure in other countries.

Yesterday was my 22nd birthday, and my boyfriend made it unforgettable by booking a room at the Shangri-La to celebrate. He even sent a special request to the hotel asking if they could help make me feel extra welcome. On the morning of my birthday, he received a call from the Director of Guest Relations, Angel, who told him they had prepared a gift and asked for my name to personalize the card. The service was incredible from start to finish. We had originally booked a king room, but they kindly upgraded us to a beautiful lake-view room overlooking the Qinhuai River. When we arrived, I was greeted with a lovely cake, a heartfelt card, and a thoughtful gift. I felt truly welcomed and cherished. The attentive service began right at the entrance, where Cynthia Zheng from the valet team welcomed us with warmth and energy. His lively and kind presence set the tone for our entire stay. And when we departed, he was just as helpful and spirited as a wonderful person who added to the experience. Overall, my birthday felt absolutely magical, thanks to the outstanding Guest Relations team at Shangri-La. Thank you for helping create such a special memory.

We had a very pleasant stay, and the location truly couldn’t be better. Everything was perfect. The room was cozy, with a very comfortable bed and excellent shower facilities, fully meeting the high standards expected from an IHG hotel. The terrace offers a stunning panoramic view overlooking the entire city and the subway station is just a few steps away, making transportation extremely convenient. Special thanks to 小谢 for her outstanding assistance throughout our stay, as well as to the gentleman who kindly guided us during breakfast in the executive lounge.

The hotel location was great and the service was good too. I stayed at the 2nd floor near the reception and it was very quiet surprisingly. Being near the laundry room was great too. The only downside is the weak wifi but the receptionist did suggest to help me fix it. It was fine with me since i bought an esim. Would recommend this hotel

My stay at this hotel was amazing, thanks to the outstanding service and amenities provided. From the moment I arrived, the staff promptly assisted with my luggage, both when I arrived and when my rides came, and even rushed to open doors for me. I arrived a bit earlier at 11am which is way ahead of the standard check-in time, but the staff efficiently accommodated me, offering a complimentary room upgrade. While I waited for my room to be ready, the concierge added me on WeChat to keep me updated and even reminded me when the room was prepared as I enjoyed my lunch. Additionally, they ensured my luggage was delivered directly to my room without any hassle. One of the standout features of this hotel is its innovative robot delivery service for food orders. I highly recommend this hotel to anyone seeking a comfortable and memorable stay.

We were pleasantly surprised by a complimentary room upgrade. The check-in and check-out procedures were smooth with many staff attending to your every needs. They were all very helpful and professional. The hotel is a bit dated but otherwise well maintained. We were thoroughly satisfied with our stay. Location-wise, the hotel is connected to Xinjiekou station and near to many tourist attractions. Breakfast buffet spread was sumptuous with both Chinese and Western varieties with egg station, noodle station and a variety of beverages. Although a large hotel, breakfast never felt crowded and most mornings I was able to enjoy long and slow breakfast. Highly recommended. 

When I booked, I saw that it was a newly opened hotel, so I thought it would be pretty good. And it definitely exceeded my expectations. Several young men were there to help us as soon as we entered, and the manager helped us upstairs, opened the door, and carried our luggage. Most importantly, the room didn't have that unpleasant smell of new renovations; even the elevator smelled nice. The room was also much more spacious than other hotels in the same price range, clean and comfortable. We had a very comfortable stay, and both adults and children were very satisfied with the breakfast. In short, it was truly excellent and fantastic. There were some services we didn't get to experience this time due to time constraints, but I'll definitely stay at this hotel again next time I have the chance. The pictures were taken before check-out. I sincerely recommend it, hence this positive review. I hope it continues to be this good.

We had a package that needed to be sent via express to another hotel in China. When the delivery needed a local number and someone to receive it, our hotel front desk attendant (Sally) helped us. She immediately took control of the situation and added the delivery company’s WeChat, talked to them on our behalf, paid on our behalf (personally, from her own WeChat! We did reimburse her after), and handled the calls and messages between our delivery company and our next hotel. Our package made it safely and was waiting for us when we got to the next hotel. This was a sentimental gift, and fairly expensive. We were relieved it was handled with utmost care!  Sally is a super star and the customer service at Kempinski hotel is above and beyond!

Staff is very friendly. Room is spacious and very clean. There are a lot of options for breakfast, and everything is delicious. The hotel is about 10 min by car, from the nearest shopping mall. It is no possible to go the city center by foot.