Hotele Boutique w: Zhejiang, China

Dziękujemy Evelyn, menedżerce recepcji, za jej entuzjastyczne przygotowanie pokoju z pięknym i komfortowym widokiem. Will, menedżer recepcji, był bardzo uprzejmy i pomocny. David Gong w barze w lobby zapewnił pierwszorzędną, profesjonalną i entuzjastyczną obsługę przy zamawianiu posiłków.

Able to send courier parcel from Taobao to hotel nefore checking in. Parcels are received and placed in a box under check in counter - help yourself to retrieve. Robot delivery to room available. Under renovation right now so lift is rather messy. Surprised that room comes with face wash, make up remover oil, hair gel and laundry detergent. Didn't dare to use it but thought it was a nice touch. Coffee machine and tea in the lobby for self service. Serve supper 9pm-11pm but I missed it during my stay so no reviews on that.

This is absolutely one of the best resort hotels we have stayed. The view to the lake is not the best but we are very happy to be hearing bird chirpping in the morning. The corridor of the hotel is unbelievable wide and spacious. The service provided is amongst the best that a hotel could provide. This hotel in the best location next to Nanhu where most of the sights are within walking distance or very close by. It is offering beautiful and relaxing walks along the lake. Going to the old city wall or to the old town takes only a short ride on the taxi of about 10 minutes. The restaurant for breakfast is just beautiful and the food is excellent. We just love this hotel and we will be back. If you are planning to visit Jiaxing, this will be the best hotel in Nanhu. Jiaxing is just absolutely serene and beautiful. We have taken heaps of beautiful photos and so lucky to be staying at Jiaxing Nanhu Resort Hotel.

A classic 5 star hotel with top service and amenities.. the hotel is a little bit old but they have maintained it amazingly! The breakfast is very rich with great western options and pastry selection and a whole lot of local food! The swimming pool is LARGE with a lifeguard present at all times,also they have a Hot Suana Tub next to the pool for complete relaxation. The view from the room the incredible,looking over the oujiang river and the light show the night! The play area for kids is also very big. All in all, worth the visit..will definitely visit again!

Szanowna ekipo hotelu, właśnie zakończyłem pobyt w Waszym hotelu i bardzo się cieszę, że mogę wystawić swoją pięciogwiazdkową recenzję! Od rezerwacji, przez zameldowanie, aż po wyjazd – cały proces pozwolił mi poczuć profesjonalizm i troskę o Twój hotel. Gdy tylko wszedłem do hotelowego lobby, przyciągnął mnie luksusowy wystrój i wspaniała muzyka. Personel w recepcji był bardzo gościnny i cierpliwie odpowiadał na wszystkie moje pytania. Zameldowanie było szybkie i sprawiło, że poczułem się jak w domu. Układ i wyposażenie pokoju zaskoczyły mnie jeszcze bardziej. Przestronna przestrzeń, wygodne duże łóżko, wykwintne kosmetyki, suszarka do włosów Dyson oraz przyjemne światło i muzyka sprawiły, że poczułem dbałość hotelu o szczegóły. Ponadto bezpłatne Wi-Fi w pokoju jest również bardzo stabilne, co pozwala mi dzielić się dobrymi chwilami z rodziną i przyjaciółmi w dowolnym miejscu i czasie. Opcje śniadaniowe są bardzo bogate, obejmują wszelkiego rodzaju dania kuchni chińskiej i zachodniej. Umiejętności szefa kuchni są doskonałe, a każde jedzenie jest pyszne i ma cechy Hangzhou. To sprawia, że ​​cieszę się pysznym jedzeniem, podziwiając jednocześnie widok na jezioro! Ponadto jestem bardzo zadowolony z siłowni w Waszym hotelu. Obiekty są kompletne, a otoczenie wygodne, zwłaszcza hantle Kapitana Ameryki są bardzo wyjątkowe. Chociaż są trochę małe, są w pełni funkcjonalne i jest to dla mnie dobre miejsce do ćwiczeń. Ogólnie rzecz biorąc, dzięki temu pobytowi moja opinia o Waszym hotelu wzrosła. Bez wahania poleciłbym Państwa hotel znajomym i rodzinie i jestem pewien, że oni również będą zachwyceni wspaniałym czasem spędzonym w tym miejscu. Jeszcze raz dziękujemy za doskonałą obsługę i do zobaczenia następnym razem! Życzę prosperującego biznesu!

If West Lake had a quieter, more poetic side, this hotel is sitting right on it. The location is the real show-stealer. Set directly by West Lake, you’re greeted with some of Hangzhou’s most beautiful scenery—misty mornings, calm waters, ducks paddling by—without the usual tourist crowds. It’s the kind of place where time slows down whether you want it to or not. The hotel is made up of six two-storey villas, with Villas 1 and 2 converted from old residential houses, which gives parts of the property a heritage, guesthouse-style charm. There are three dining and leisure spaces: Yaoyuan Hall – where breakfast is served, with buffet lunch and dinner available at an additional cost (we didn’t try these). Xizi Hall – home to the Chinese restaurant. Yi Yuan – a lovely space to appreciate tea in a calm, traditional setting. Facilities are housed separately at Nan Yuan, which includes an indoor swimming pool (small, standard-sized), a gym, and costume/makeup services—great for those wanting period photography around West Lake. Now, honesty time—because sugar-coating helps no one. We were initially assigned a room in Villa 2, where the air-conditioning was completely non-functional. The room was extremely stuffy, and we were told this was “normal” and advised to open the windows, sheers, and curtains. In Hangzhou humidity? That answer didn’t quite land. After speaking with the villa concierge, we were shown a room in Villa 1, where the air-conditioning worked—but the room itself was noticeably run-down. At that point, we escalated to the lobby manager the next morning, who handled the situation well and upgraded us to Villa 6, the hotel’s newest addition. And what a difference. Villa 6 feels like a completely different hotel. Modern, well-maintained, and unmistakably more “hotel” than “guesthouse,” it finally matched the premium expectations set by the location. If you’re staying here, Villa 6 is absolutely the one to request. Despite the rocky start, the overall experience ended on a high note—especially for the kids. They loved the morning and evening strolls by the lake, feeding ducks, soaking in the scenery, and hopping on the internal buggy to move between points within the property. The staff deserve a special mention: consistently courteous, warm, and genuinely helpful, even when things didn’t go smoothly at first. Final verdict: An incredibly scenic, peaceful West Lake retreat with heartfelt service—but room quality varies greatly by villa. Choose wisely (Villa 6), and you’ll leave with beautiful memories, calm mornings, and a sense that Hangzhou quietly worked its magic on you.

Stayed for 6 nights from 19 October 2025. The Good: - spacious room - good hot shower (very important to me) - walking distance to District 2 and Glory Mall. Lots of food choices. The Bad - The bathroom has a clear glass panel which looks into the bedroom. I had enquired at the Front Desk and via ”At Your Service” phone button at least 3 times whether they could do something for privacy as I was sharing room with my son. The staff told me that they could sent someone to install curtains. Subsequently, a man turned up and passed me a folded bedsheet. He said it was for me to cover the glass panel. I asked how I was to do it without any tools - ladder, hooks etc !!! He replied past guests had given same feedback but Management did nothing. He said that his colleague had tried taping up the bedsheet but it soon dropped due to weight! I called the ”At Your Service” again, this time a guy said he would get back if there's a room with full privacy. Instead, the same man returned with the bedsheet again! Please understand that for twin sharing, having privacy is very important. - not enough hooks in the bathroom to hang up towel to dry and clothes for changing. Had to drape over the bathtub. - I had booked a room with 2 single bed but was checked into a room with King bed. I called the Front Desk and a lady told me that I booked for a King bed. I said that I had printout to prove that I booked 2 single. Eventually, she returned call and informed that they would change our room in the morning, which was duly done.

Very satisfied! The room was spotless, and the cleaning staff did an excellent job keeping it tidy. The new hotel facilities like the pool and gym aren't open yet, but I'm looking forward to experiencing them on a future stay!

The hotel upgraded the room to bigger one. The hotel located near the pagoda, amazing view at night. Feeling peace, relax and comfort on my stay. The only downside because we stayed during winter time, the air conditional only blow warm air, so at some point there was a bit humid during the evening, but toward the night, temperatures drop and its get cold. Breakfast was really really great !

Excellent front desk service. Clean and spacious room. Will come back again.. Keep it up!