Hotele z: breakfast w British Columbia, Canada

The service was outstanding and the location ideal if you are biking.    The hotel also has a room where you can store your bikes.  The room was very clean and the staff very helpful.  

The counter staff was so kind to accommodate us in the handicapped room when I requested for it. Everything in the room looked great except that there was no real cabinet for clothing. And they only provided 2 hangers (I attached a photo). The hotel is surrounded by different restaurants and malls. A short walk to Walmart and Lansdowne Centre. Nearby skytrain station and bus stops. Parking lot is huge and can accommodate a lot of cars (with a minimal parking fee if you’re a hotel guest).

The hotel room wasn't very spacious, but its proximity to the airport was a huge plus. It's just a ten-minute drive away. The hotel offers a shuttle bus, but make sure to book in advance, as it can get fully booked. There are also many restaurants nearby, making the location excellent. With the SkyTrain and various bus routes close by, it's a very convenient hotel. They offer breakfast; although the selection isn't huge, it's enough to fill you up, and there's free-flowing coffee and hot chocolate, which is a nice touch. The rooms also come with a microwave, so you can bring food back to eat. Overall, it's a good hotel.

My family of four with children has some business to do in Campbell River, so there are some inconveniences with the one-day reservation facility, but overall it's good.

Staff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.

This hotel was built in 1885 with historical background according to the pictures on the wall. It would be more informative if there was a more thorough descriptions next to the pictures and become a museum like Inn. We stayed in the Superior King room with balcony, the river view was excellent. This little town is very tranquil with relaxing vibe. We loved to stay in the balcony, unfortunately, there is no any BBQ or stove for cooking here, or we would love to stay more days. There is also no sun umbrella or shaded place in the balcony, and it could be very bright and hot even during 11C in the summer. Our room is the closest to the car park, but we can’t access the stairs directly down to the car park. Instead, we had to detour in the hotel, walked the a few levels of stairs with passing two doors to the car park. There are more than a dozen of stairs in the hotel. Elderly and anyone with leg or back problems need to be aware of it. 
Our room has been renovated recently. Everything maintains in very good condition, besides of the air conditioning. The air conditioning system was connected to another three rooms in the same isle. If any of the room turns on the heater while everyone is using the cool mode, the air conditioning will be shown in error. Thanks for Meghan that she was willing to come back to the hotel for us in 5 mins even it was out of her work time. She has been very helpful and nice during our stay. She is the best front desk I have seen on this island. We were happy with our stay, even we noticed that the noisy music from the pub right under the hotel level not only on in the weekend until midnight. However, we felt that compressor next to us had been noisy all day. We only felt quiet after we turned off the bathroom ventilator, air conditioning and closed the window. There was also two washing machines and one dryer on site charging only CAD$2 for each laundry. I think this is the cheapest laundry service on the island. The last but not least is the bath towels. We can’t stand with it snowing with crushes. I would suggest people bringing their towels. And the water pressure was too weak like a garden pot watering.

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.  Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!

Hotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room. Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.

It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though.