Hotele z: breakfast w Melaka State, Malaysia

„Hotel jest strategicznie położony w pobliżu Jonker Street, co jest bardzo wygodne. Jednak, czystość potrzebuje poprawy. Inne, wszystko inne było zadowalające.”

„MITC Hotel Melaka offers a comfortable and pleasant stay. The room was clean and well-maintained, although slightly small. It is suitable for solo travellers or short stays. The staff were friendly and helpful, and the location is convenient, especially for those attending events at MITC. Overall, it’s a decent choice for business trips or solo travel in Melaka.”

„I had a minor accident in front of the hotel lobby—I hit the cement curb/bollard in front of the hotel, resulting in a slight scratch/damage to a floor tile (and this particular tile already had several previous damages from other people hitting it before). Subsequently, an Indian staff member (identified as a supervisor by his colleague) came and took pictures of the damaged tile. The issues I have with his conduct are as follows: He started chatting with a Chinese customer while pointing out the minor damage and simultaneously pointing towards my car, smiling and chuckling slightly as if mocking or being sarcastic. Then, another Chinese man (possibly a customer or staff) approached, and he again showed the damaged tile, smiling and chuckling lightly while pointing at my car. My issue here is: there were also Malay customers present; why did he choose the Chinese customers to point out this issue to, but not the Malay customers? He then approached me and said: ”You have hit and damaged this tile, and you need to know that I will report this to the hotel owner, and you should know that the owner of this hotel is a Chinese person, and I am certain you will have to pay for the damages.” What is the implication of saying, 'the owner of this hotel is a Chinese person'? I asked why he needed to make a scene and involve other customers to talk about the incident while laughing lightly and smiling as if being condescending, and why this incident was being exaggerated when he himself was aware and had mentioned that customers frequently hit that cement curb. Is it now my turn to be made to pay for the damage, after it has been hit multiple times by other customers previously? Am I being made a scapegoat to settle the costs of previous incidents? Where is the commitment to excellent Customer Service in terms of maintaining a customer's 'dignity' or 'reputation' (air muka) in front of other patrons? He made a fuss as if I had brought down the whole building. I am attaching photos of the tile damage and other pre-existing damages.”

„Hotel a bit old and rundown, room with dusty smell, toilet with sewage smell and rubbish in toilet bin was not cleaned, we complained to the receptionist and she sends the housekeeper immediately. At the end the receptionist changed room for me as the sewage smell still exists. The elevator have little issues, sometimes the button not responded. All staffs are friendly and helpful, but the hotel definitely needs some renovations and upgrades.”

„A proper hotel with its own parking compund. The hotel is quite new, with sufficient facilities like swimming pool and gym area. The room is spacious and complete with the basic toiletries. The aircond was good and cleanliness of the whole room is average. The only small problem with my room was the shower area. There's some sort of blockage with the drain but overall the shower experience was good with steady strong current flow. Overall, this hotel is very well worth the price of slightly above RM100.”