5-Star hotele w: Heilongjiang, China

This was altogether a very nice hotel. It’s conveniently located next to Harbin’s Main Street. The hotel is charming, with decoration that looks out of a Russian novel. The rooms are clean and comfortable. The room wasn’t too clean and it smelled a bit of smoke, we requested to change the room and the staff was very accommodating. I think the best part of my stay was the hotel staff, everyone was polite, helpful and lovely. It definitely made my experience better. Special shoutout to Yangyang, who was extremely friendly and helpful throughout my stay. 这是一家非常不错的酒店。它地理位置便利，紧邻哈尔滨主街。酒店很有魅力，装饰仿佛出自俄罗斯小说。房间干净舒适。房间不太干净，还有点烟味，我们请求换房，工作人员非常配合。我觉得我住宿中最棒的部分是酒店工作人员，每个人都很有礼貌、乐于助人且非常友好。这确实让我的体验更好了。特别感谢杨杨，她在整个逗留期间都非常友好和乐于助人。

It was awesome hotel with superb service from top to bottom. From the time we reached there butler and service staff to welcome us. The reception is at 54 floor, you have take the escalator up and register your stay. Then take the second escalator down to your room of another escavator is you are staying in executive suites. Very interesting, to get down you need to go up to level 54 and take the lift down. To get to the bar u need to take the lift 58. Very nice lounge with interesting cocktails. They use electric toilet bowl which is convenient when the very cold. Been staying here 3 nights when I reached Will come back and stay in the hotel again if I am back to Harbin.

I recently wrapped up a fantastic stay from March 3rd to March 6th and couldn't be happier with my experience. What truly sets this hotel apart is the team. I want to give a special shout-out to Jenny, Mia, and Nan for their outstanding hospitality and professional service. They went above and beyond to ensure everything was perfect. I also want to extend my gratitude to the entire staff on duty between March 3rd ~ March 6th. Every interaction was met with a smile and a genuine ”can-do” attitude.

Our family of three, with a two year old daughter stayed for eight nights (28.12.25-05.01.26). Xiao Shuang from the Hotel was extremely helpful and organized a pickup at the airport prior to our arrival. After we got at the hotel in the evening, we came to realize that one of our suitcases was missing.  Xiao Shuang had multiple calls with the driver and the airport authorities and in no time the suitcase was found. She organized a vehicle to deliver it to the hotel. The suitcase was delivered at the hotel the same evening!  Everyone at the hotel was very kind - especially to our daughter and very professional! Everyone was helping fast, regardless of the request!  Xiao Shuang helped us get tickets for the Ice World on a very short notice over WeChat. For our first walk outside in the cold we received a gift for our daughter - warm pads for the feet and body!  On the day of the checkout our family received a goodbye gift!!! We thank everyone at the reception, housekeeping and at the restaurant, especially Xiao Shuang for the lovely stay and the wonderful memories from Harbin! 谢谢🙏！

Location is excellent for this hotel. Staff are prompt and helpful with all requests. Very friendly and hospitable too. Love the breakfast! The complimentary photo taking service in the hotel is awesome. They do not force you to pay for additional photos although we did pay for more in the end as we like the photos.

I am writing to extend my most sincere and effusive gratitude, along with my highest compliments, for the exemplary and unparalleled hospitality delivered by Mr. Thomas at the Front Desk and Ms. Amanda of the Guest Services team during my recent stay at Hotel Indigo Harbin Central Avenue. Their exceptional professionalism, meticulous attention to detail and genuine dedication to guest experience have not only left an indelible impression but also elevated my entire journey in Harbin to an extraordinary standard of excellence. From the moment of my check-in, Mr. Thomas embodied the very essence of five-star service: he proceeded with all check-in formalities with impeccable efficiency and poise, exhibiting a polished demeanor and astute attention to every nuance of my requirements, which set a faultless tone for my stay. Going far beyond the scope of his regular duties, he provided erudite and tailored recommendations on Harbin’s iconic attractions, bespoke dining experiences and practical travel logistics, demonstrating an exhaustive grasp of the city’s cultural and scenic offerings and a proactive commitment to curating a seamless and memorable stay for every guest. Ms. Amanda of the Guest Services team was equally outstanding in her delivery of premium service. With her gracious courtesy, prompt responsiveness and unwavering dedication to resolving inquiries, she attended to my subsequent requests with the utmost professionalism and alacrity, ensuring that every detail of my stay was meticulously catered to. Her ability to anticipate needs and deliver thoughtful, solution-oriented assistance reflected a rare level of training and a genuine passion for hospitality, turning any potential logistical details into a hassle-free experience. Together, Mr. Thomas and Ms. Amanda have perfectly epitomized the core values and superior service standards of Hotel Indigo. Their collective commitment to excellence, proactive service mindset and authentic warmth do not merely meet the expectations of discerning travelers, but surpass them in every regard. It is precisely due to exceptional team members such as them that your hotel stands as a paragon of luxury accommodation in Harbin, distinguished by its unrivaled hospitality and personalized guest care. I wish to convey my heartfelt appreciation to Mr. Thomas and Ms. Amanda for their extraordinary efforts and impeccable service. Their contributions have made my stay in Harbin truly memorable, and Hotel Indigo Harbin Central Avenue will undoubtedly remain my first and exclusive choice for accommodation on all future visits to the city. I have no doubt that their outstanding performance will continue to enhance the hotel’s reputation and delight countless discerning guests for years to come.

We stayed at the Shangri-La Harbin Horizon Club for three nights and were thoroughly satisfied. Great location with easy access everywhere, clean room, friendly staff overall. A lovely Reception staff named Gao, Zhongpeng was extremely warm and helpful. I contacted her online prior to arrival; she not only changed a more suitable room type tailored for our family ( 2 adults and one 10 yr) than the original one I booked , but also answered all my questions patiently, ensuring a comfortable and seamless experience for the whole family trip.

This hotel is really fantastic. It is clean, the staff are friendly and helpful and the location is absolutely perfect -- close to places to eat, shop and close to the pedestrian street. The room is lovely, with mini bar, a little couch, a tub and its clean and lovely. The staff brought and left me snacks, and brought me delicious fruit. Plus I found the people of Mudanjiang to be really friendly and lovely as I walked around the city.

We loved the huge playground with the slide and a ball pit. The room was very big in an open space. Bath tub, shower room and toilet were separated from 2 beds and playground. 1 bed was combined by 2 single king-beds which is huge. The service was great having free ‘good night’ milk and free check-out luggage service. The location was excellent, a few mins walk to the subway or cableway station. A few mins walk to Zhongyang (Central) Street. The breakfast was good, too, having both Chinese & Western food. High recommended, will book it again if we revisit Harbin.

窗景挺好看，能直接看到對面俄羅斯，不過在酒店的露台和樓下還有電梯間其實也能看到對面俄羅斯，沒太大必要訂這個江景房，不過作為一個五星級酒店，這個價格確實也不太貴。 酒店早餐不錯，停車位比較充足，房間衞生和設施也可以，唯一不太好的地方是，前台服務人員一點也不熱情，然後也不主動打招呼，沒什麼禮貌，一點也不像是國際化的酒店該有的服務態度。