5-Star hotele w: Heilongjiang, China

I recently wrapped up a fantastic stay from March 3rd to March 6th and couldn't be happier with my experience. What truly sets this hotel apart is the team. I want to give a special shout-out to Jenny, Mia, and Nan for their outstanding hospitality and professional service. They went above and beyond to ensure everything was perfect. I also want to extend my gratitude to the entire staff on duty between March 3rd ~ March 6th. Every interaction was met with a smile and a genuine ”can-do” attitude.

It was awesome hotel with superb service from top to bottom. From the time we reached there butler and service staff to welcome us. The reception is at 54 floor, you have take the escalator up and register your stay. Then take the second escalator down to your room of another escavator is you are staying in executive suites. Very interesting, to get down you need to go up to level 54 and take the lift down. To get to the bar u need to take the lift 58. Very nice lounge with interesting cocktails. They use electric toilet bowl which is convenient when the very cold. Been staying here 3 nights when I reached Will come back and stay in the hotel again if I am back to Harbin.

This was altogether a very nice hotel. It’s conveniently located next to Harbin’s Main Street. The hotel is charming, with decoration that looks out of a Russian novel. The rooms are clean and comfortable. The room wasn’t too clean and it smelled a bit of smoke, we requested to change the room and the staff was very accommodating. I think the best part of my stay was the hotel staff, everyone was polite, helpful and lovely. It definitely made my experience better. Special shoutout to Yangyang, who was extremely friendly and helpful throughout my stay. 这是一家非常不错的酒店。它地理位置便利，紧邻哈尔滨主街。酒店很有魅力，装饰仿佛出自俄罗斯小说。房间干净舒适。房间不太干净，还有点烟味，我们请求换房，工作人员非常配合。我觉得我住宿中最棒的部分是酒店工作人员，每个人都很有礼貌、乐于助人且非常友好。这确实让我的体验更好了。特别感谢杨杨，她在整个逗留期间都非常友好和乐于助人。

Our family of three, with a two year old daughter stayed for eight nights (28.12.25-05.01.26). Xiao Shuang from the Hotel was extremely helpful and organized a pickup at the airport prior to our arrival. After we got at the hotel in the evening, we came to realize that one of our suitcases was missing.  Xiao Shuang had multiple calls with the driver and the airport authorities and in no time the suitcase was found. She organized a vehicle to deliver it to the hotel. The suitcase was delivered at the hotel the same evening!  Everyone at the hotel was very kind - especially to our daughter and very professional! Everyone was helping fast, regardless of the request!  Xiao Shuang helped us get tickets for the Ice World on a very short notice over WeChat. For our first walk outside in the cold we received a gift for our daughter - warm pads for the feet and body!  On the day of the checkout our family received a goodbye gift!!! We thank everyone at the reception, housekeeping and at the restaurant, especially Xiao Shuang for the lovely stay and the wonderful memories from Harbin! 谢谢🙏！

Everything was good about this hotel except that the room thermostat was set too high that the room became stifling. We finally had to turn off the thermostat for the room to cool down and had to open up the blinds/curtains at bedtime for some cold to come thru the window panes. There were no openable windows in the room. We also had to open the door to allow the cooler air in the hallways to come into the room to lower the whole room temperature.

Junyi Hotel is exceptional! Greeted by all staffs present during our check-in. Throughout the stay, there were so many incredible moments. Easy contact concierge via WeChat. One day we accidentally left our windows open when we left the room, they WeChat us to check if we wanted the room cooler, and that allowed them to help close the windows or we will be returning to a -20deg room after a long day, so thankful. Used the self-service laundry (Free of charge) at the 7th floor. Forgot to collect my laundry and they actually helped to collect and send to our room and even helped to hang dry some not totally dried laundry. There was a day that my slightly late collection of laundry, when I went to the laundry room, it was already taken out and folded nicely in my laundry bag. We did not opt for breakfast, however the hotel have free coffee/tea machine and light snacks daily from 11am. Our rooms were always well made-up. They even gave lighters, warm sticky patch to me for free when I asked them where I could buy them from. There was a day I chance upon the housekeeping staffs cleaning even the walk way display to the most meticulous detail. Junyi hotel really impressed me even though they were my last hotel throughout my 2weeks trip in China. So grateful! Thank you so much!

Excellent service without any delays, free upgrade to a room with bigger beds to suit personal needs (without request). It has indoor swimming pool (not heated) and hot tubs. Great location next to Wanda shopping center. The bathroom is big with a blind to open and close. The room is very spacious with a great view of street and lake (a bit). The tub is big too. Highly recommend to stay!

Location is excellent for this hotel. Staff are prompt and helpful with all requests. Very friendly and hospitable too. Love the breakfast! The complimentary photo taking service in the hotel is awesome. They do not force you to pay for additional photos although we did pay for more in the end as we like the photos.

We stayed at the Shangri-La Harbin Horizon Club for three nights and were thoroughly satisfied. Great location with easy access everywhere, clean room, friendly staff overall. A lovely Reception staff named Gao, Zhongpeng was extremely warm and helpful. I contacted her online prior to arrival; she not only changed a more suitable room type tailored for our family ( 2 adults and one 10 yr) than the original one I booked , but also answered all my questions patiently, ensuring a comfortable and seamless experience for the whole family trip.

Good location close to a metro station. Great service and nice complementary afternoon tea with cakes. Breakfast is average, mostly Chinese dishes, no cold drink options and no cheese. Staff upgraded our room for free, which is nice, but the room was right next to the elevators and the sound of the elevators moving up and down was too loud. The room was spacious and clean so we decided to stay. If we were to stay here again, we would request a room farther from the elevators.