5-Star hotele w: Kyoto Prefecture, Japan

Large hotel located in a very convenient location close to train stations and shopping centres. There are two breakfast options in which you can choose to eat at a diversified buffet or a set menu in an observation deck on the 14th floor. The hotel itself is a bit old but renovated inside. Overall, it's very luxurious for the price but the bedding were not too comfortable. Free shuttle departs every 20 minutes between Kyoto station and the hotel. Super convenient for shopping at the station or transferring large luggages. Water and ice filler locations are available on each floor. The gym cost extra to use. Luggage delivery is possible within the hotel as well (cash only).

The Gate Hotel Kyoto Takasegawa I stayed at The Gate Hotel Kyoto Takasegawa and had a mixed experience. The hotel’s design is excellent — modern, tasteful, and thoughtfully executed — and the location is near perfect for exploring Kyoto. One clear highlight was the outdoor courtyard seating: calm, beautifully lit in the evenings, and a genuinely lovely place to unwind after a day out. (Photo attached shows the courtyard, which really captures the atmosphere.) However, the service fell short of expectations. Our breakfast order was forgotten and only addressed after more than 20 minutes. On another occasion, the concierge provided incorrect directions on where to call for an Uber, which led to unnecessary confusion and delay. This reflected a lack of attentiveness and local familiarity that one would not expect from a hotel of this standard. Overall, the hotel excels in design, atmosphere, and location, and clearly has all the ingredients for a very strong stay. That said, service consistency and staff training need improvement to match the quality of the physical space. With better attention to these fundamentals, the hotel could truly live up to the high bar set by its beautifully designed environment.

We like the quiet streets along the hotel. The free shuttle service to Kyoto station was convenient but taking the train wasn’t difficult too. We could walk all the way from Gion to the hotel about 20 min walk. Have many nice restaurants around the area. Will definitely stay here again. Love their matcha gaufrette and coffee.

Highly Recommended Stay in Kyoto I would like to strongly recommend this hotel for anyone visiting Kyoto. The staff demonstrate exceptional professionalism and hospitality. In particular, I would like to express my sincere appreciation to Miss Yuki, who assisted us with our check-in and kindly introduced many wonderful sightseeing spots and activities in Kyoto, as well as to Miss Tsai, a ********* staff member who supported us during check-out with great warmth and care. Their thoughtful service truly reflects the welcoming spirit of Kyoto and the hotel’s commitment to excellence. I am genuinely impressed by the quality of the team members who bring guests happiness and satisfaction through their dedication. They truly deserve recognition and applause for their outstanding service. Our two-night stay was far too short, and we are already looking forward to returning in the near future.

Absolutely loved this hotel! The interiors are stunning and rooms are spacious and well decorated with ample amenities. The staff is very warm and welcoming. The breakfast spread was the best I’ve had in Japan … includes very good ala carte options as well. Would definitely recommend to all visiting Kyoto.

Quite, clean and cosy room. Conveniently located within walking distance to the shopping street. Hotel is also well furnished with complete amenities and provided extra bed for my kid. Service was great too! Also within walking distance to the nearby subway. Overall an enjoyable stay!

Duży pokój. Czysty. Uprzejmy i pomocny personel. Śniadanie dobre, zwłaszcza japońskie. Byłoby lepiej, gdyby zwrócono większą uwagę na recykling i ochronę środowiska oraz ograniczono używanie jednorazowych akcesoriów.

Location : prefer , lots of shopping and dinning Service : great, we met a staff from Hong Kong, Cantonese speaking , very friendly Executive lounge: food not a lot of options but taste good Room : clean and good condition Breakfast : I try both lounge and buffet , omelet is good , others fair

I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu. Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered. Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate. Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude. This conduct is entirely incompatible with professional hospitality standards. I expect this matter to be taken seriously and appropriate disciplinary action to be taken.

Delightful modern hotel. It’s very comfy. The breakfast delicious and the ingredients are high quality. Premium dishes that satisfies the definition of high quality cuisine. Good slippers and comfortable pyjama(bathrobes are also included). Good cleaning service. I recommend this hotel to stay in while you’re in Kyoto. Price/quality ratio is perfect!