5-Star hotele w: Kyoto Prefecture, Japan

Large hotel located in a very convenient location close to train stations and shopping centres. There are two breakfast options in which you can choose to eat at a diversified buffet or a set menu in an observation deck on the 14th floor. The hotel itself is a bit old but renovated inside. Overall, it's very luxurious for the price but the bedding were not too comfortable. Free shuttle departs every 20 minutes between Kyoto station and the hotel. Super convenient for shopping at the station or transferring large luggages. Water and ice filler locations are available on each floor. The gym cost extra to use. Luggage delivery is possible within the hotel as well (cash only).

The Gate Hotel Kyoto Takasegawa I stayed at The Gate Hotel Kyoto Takasegawa and had a mixed experience. The hotel’s design is excellent — modern, tasteful, and thoughtfully executed — and the location is near perfect for exploring Kyoto. One clear highlight was the outdoor courtyard seating: calm, beautifully lit in the evenings, and a genuinely lovely place to unwind after a day out. (Photo attached shows the courtyard, which really captures the atmosphere.) However, the service fell short of expectations. Our breakfast order was forgotten and only addressed after more than 20 minutes. On another occasion, the concierge provided incorrect directions on where to call for an Uber, which led to unnecessary confusion and delay. This reflected a lack of attentiveness and local familiarity that one would not expect from a hotel of this standard. Overall, the hotel excels in design, atmosphere, and location, and clearly has all the ingredients for a very strong stay. That said, service consistency and staff training need improvement to match the quality of the physical space. With better attention to these fundamentals, the hotel could truly live up to the high bar set by its beautifully designed environment.

Clean and big room for family stay. There is shuttle bus to nearer railway station. Provide a nice mineral water , nice coffee and good breakfast.

Quite, clean and cosy room. Conveniently located within walking distance to the shopping street. Hotel is also well furnished with complete amenities and provided extra bed for my kid. Service was great too! Also within walking distance to the nearby subway. Overall an enjoyable stay!

Outstanding experience at Hotel Granvia Kyoto. Staying here made our Kyoto trip effortless, especially with the hotel located right above Kyoto Station. Trains, buses and shopping are just steps away, which saved us so much time and energy. The hospitality was excellent. The staff were polite, attentive and very efficient, making us feel welcomed immediately. Check in was smooth and the overall service throughout our stay was consistently professional. The room was spacious, spotless and very comfortable, perfect for resting after a full day of sightseeing. This hotel combines prime location with refined service and comfort. I would gladly stay here again and highly recommend it to anyone visiting Kyoto. Truly a five star experience.

I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu. Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered. Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate. Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude. This conduct is entirely incompatible with professional hospitality standards. I expect this matter to be taken seriously and appropriate disciplinary action to be taken.

Absolutely loved this hotel! The interiors are stunning and rooms are spacious and well decorated with ample amenities. The staff is very warm and welcoming. The breakfast spread was the best I’ve had in Japan … includes very good ala carte options as well. Would definitely recommend to all visiting Kyoto.

Duży pokój. Czysty. Uprzejmy i pomocny personel. Śniadanie dobre, zwłaszcza japońskie. Byłoby lepiej, gdyby zwrócono większą uwagę na recykling i ochronę środowiska oraz ograniczono używanie jednorazowych akcesoriów.

Great customer service. Room was very spacious and comfortable. I loved the room provide the matcha green tea ceremony experience. The location is not ideal but the shuttle service helps a lot. It would be more helpful if they post the shuttle service on their website. I found the shuttle info via guest reviews. Overall, we had a great time staying this hotel. I would love to come back again.

The hotel had an authentique Japanese feel to it , very spacious rooms , kind staff , and perfect location ! If you are coming from Tokyo to get another feel of Japan then this must be the perfect location ! Being used to major hotels in Tokyo , this came as a contrast , it felt like a traditional home but with all the luxuries you need. I highly recommend