5-Star hotele w: Hunan, China

I am extremely satisfied with my stay! The hotel's location is fantastic, making it convenient for dining, shopping, and sightseeing. The service provided by Dan Dan is warm and attentive. The rooms are clean and well-maintained, with soft and comfortable bedding and excellent soundproofing, ensuring a restful night's sleep. The water pressure in the shower is sufficient, and hot water arrives quickly. The breakfast offers a variety of options, and the freshly cooked noodles are particularly delicious. The value for money is exceptional, making it a highly recommended choice. If I were to stay here again in the future, I would definitely choose this place!

We stayed two nights at the Grand Hyatt Changsha in a spacious deluxe king room with a sofa bed on Level 57, offering half river view and half city view. Unfortunately, the weather was foggy during our stay, so the scenery was hidden. The location is fantastic — Hisense Plaza (with Wenheyou) is right next door, and popular attractions like Wuyi Square, Pozi Street, and Du Fu Pavilion are all within a few minutes’ walk. Front desk service could have been more responsive when I tried to book an extra room for my sister on the first day. The front desk staff told me that the walk-in rate would only be available between 9–10am the next day. She took down my phone number and promised to call me back, but I didn’t receive the call until after 2pm the next day. Luckily I had reserved online in advance.  The true highlight was the housekeeping team — always smiling,warm, attentive, and thoughtful. They prepared children’s slippers and a toothbrush for my child, provided extra bottled water without being asked, and even left us a handwritten note saying they had discarded our unfinished cold tea and coffee and cleaned the cups for safe use. These small touches made our stay very comfortable and memorable, despite the foggy weather.

Zarezerwowałem pokój rodzinny dla 3 osób na noc. Pokój był przestronny i elegancki (zainstalowano inteligentnego asystenta). Personel hotelu był bardzo przyjazny i pomocny. Oferowali nawet bezpłatną kolację dostarczoną do pokoju. Usługi pralnicze i suszarnicze były bezpłatne, ale personel obsługi podszedł wyżej i pomógł nam włożyć pranie do suszarki po zakończeniu cyklu. A najlepsze było to, że po zakończeniu cyklu suszenia starannie złożyli ubrania! To było naprawdę nieoczekiwane i jedna z najlepszych usług, jakich doświadczyłem do tej pory. Różnorodność śniadań również była świetna.

New hotel, spacious room, amenities available. Complimentary use of washing, drying machine. Breakfast is good. Can be better in regards to juices. Walking distance to a few mall and supermarkets.

Chciałbym skomentować obsługę w holu. Zameldowanie odbyło się po godzinie 14:00, a zameldowanie było dozwolone zgodnie z instrukcją zameldowania. Ale pani w recepcji powiedziała, że ​​będę musiał poczekać 40 minut, ponieważ gość wymeldował się późno i sprzątanie nie zostało dobrze wykonane. Co więcej, w pokoju, który zarezerwowałem, nie było wolnego miejsca. Po tym, jak zadałem pytanie, personel recepcji mnie nie wysłuchał. Omawiali swoje problemy. OK~ Mieszkałem w wielu hotelach, ale tym razem czuję, że Wasz entuzjazm nie jest tak duży jak w przypadku zwykłych hoteli. Później hotel przeprosił, zmienił nasz typ pokoju i dał nam talerz owoców. Sposób obsługi był całkiem dobry. A skoro mowa o pokoju, może klimatyzacja jest sterowana centralnie? Wiejący zimny wiatr jest jak naturalny wiatr i nie możemy go regulować. Później, gdy było za gorąco, zadzwoniłem z reklamacją i dostarczono wentylator. Czy możesz sobie wyobrazić, że temperatura na zewnątrz wynosiła ponad dziesięć stopni, a my włączyliśmy klimatyzację w pokoju na 16 stopni i było tak gorąco. pociliśmy się? Zatem jakość snu tej nocy była również bardzo słaba. Wszystko inne jest dobre, śniadanie jest pyszne. Mam nadzieję, że rozwiążesz problem i sprawisz, że będzie coraz lepiej.

I ordered food late at night and there was no robot to deliver it to the room, so I called the front desk if they could bring it to the room. They refused and told me to get it myself. After going to the lobby I see the receptionist talking to the assistant, both of them are clearly not busy. Sure, I can get the food myself but when I'm paying the price for an Intercontinental hotel I would expect top tier service. And I've had hotel assitants bring the food to my room in chinese hotels that costs less than half the price of this one. Besides that, the hotel looked nice, and the room was good. The location is not really great if you plan to walk anywhere, but with a taxi it's acceptable. The view is pretty good if your room is facing south. Facing north (even with river view) it's not that spectacular.

Definitely the best hotel in Changsha or perhaps all of Hunan. The view from the 86th-93rd floor is the best part; suggest to book a river view to ensure you get at least a partial view of the river and of Juzizhou. The room is quite large as well, with a huge bathroom. Shower in particular is really big. Also has a bathtub with a view as well. Facilities wise, there is a pool and a gym, etc. but not as high up as as the actual hotel. Then there are the hotel restaurants and bar, which unfortunately I didn't have time to try out. There is also the IFS mall below which has everything you need. For me given the price it's an amazing bargain considering prices for similar hotels in places like Shenzhen or Guangzhou.

酒店整體豪華大氣，裝修精緻有格調，公共區域品質感拉滿，無論是商務出行還是休閑度假都很有面子。大堂寬敞明亮，挑高設計大氣舒適，燈光與軟裝搭配恰到好處，一進門就讓人心情舒暢，等候、會客都十分體面。 重點誇一誇前台服務，工作人員態度熱情親切，辦理入住高效快捷，流程順暢不拖沓。遇到問題耐心解答，主動提供幫助，細節貼心周到，全程笑容温暖，讓人一到店就感受到賓至如歸的温暖，專業又有温度。 房間乾淨整潔，空間舒適，床品柔軟，隔音效果好，休息質量很高。衞生無死角，設施齊全好用，出行便利，停車方便。作衡陽高端酒店代表，環境、服務、品質都在線，性價比超高。 無論是出差還是旅遊，這裏都是優選，下次來衡陽還會首選這家，推薦給大家！

The stay was pleasant and offered good value for the affordable rates, with facilities that met expectations; however, the breakfast arrangement could be improved, as the limited options are not very friendly for foreign guests. Staff xiao song was very supportive

A few fluent english speaking staff, as you would expect from a 5 star hotel in China. One had lived & studied in the UK, so had a nice chat. Top quality service, very helpful staff. Enjoyed the Fenghuang snow tea. Was a lovely touch. Helpful with organising transfers to the old city. Came in spring. Didn't realise that some of the pools are shut during this peroid. A bit different from the onsen experience we've had in Japan. Pools are VERY hot (around 40-45 degrees until they cool down a bit) I suspect it would be better in winter. The pool in the suite fills up VERY fast, but again is quite hot initially. So one can only take a quick 5min dip or wait a few minutes for it to cool down. Better at night when it's cooler. Great experience overall.