4-Star hotele w: Tasmania, Australia

Overall, a pretty terrible experience – definitely avoid this place: 1. I arrived at the hotel around 10 AM and was told I absolutely couldn't check in until 3 PM, with zero flexibility. 2. The hotel itself is quite low-end, and the management is very haphazard and chaotic. During the day, there were a bunch of workers doing what looked like painting or renovations, and the entire hallway reeked of banana oil. 3. After being out all day, I finally checked in around 11 or 12 PM. I had booked an executive room, but they immediately told me there was only one left, clearly trying to pull a fast one. Since I had my child with me and just wanted to rest, I didn't argue then. Later, I tried to claim a refund for the price difference through Ctrip, which was a very reasonable request. However, after Ctrip contacted the hotel, they actually lied and claimed they had offered me breakfast, which was a blatant falsehood. 4. The hotel's cleanliness was mediocre, and the facilities were quite subpar. When I checked in that night, there was a crowd of dirty-looking Sri Lankans lining up to check in. 5. The safe in the room lacked basic instruction labels. I tried to use it a couple of times and ended up locking my belongings inside. Around midnight, a staff member came to open it with a master code, then told me he was leaving and that I'd have to ask another staff member the next day for proper usage instructions. I took a few photos – seriously, steer clear of this place!

This hotel offers incredible value for money. The facilities are new and very clean, with excellent housekeeping. They thoughtfully replenish water and a small carton of UHT milk daily, which is a lovely touch. Upon check-in, we received welcome cookies and got some fantastic restaurant recommendations (all of which were delicious!). They even took our contact number and sent daily texts to check in on us, which was very considerate. I'll definitely choose this hotel first on my next visit!

Since other room types were fully booked, I ended up reserving a motel-style room in the annex building. The annex doesn't have an elevator and you have to walk down, which initially felt a bit eerie. However, I later found out the room had a window facing a courtyard, so it turned out to be okay. The facilities are quite basic and dated, but the water pressure is good and the price is relatively cheap. The best part is the free parking (parking on the second level is the most convenient).

The hotel has a great central location, high up with nice views. There are plenty of shopping and dining options within walking distance. The staff are warm and attentive. The room size is decent, though the amenities are somewhat limited. The bed is very comfortable. However, the soundproofing is quite poor.

Extremely Terrible Experience – Inhumane & Unacceptable Service I am writing this review to strongly condemn this hotel’s extremely cold-blooded and unethical service, and to warn all travelers never to stay here. 1. Inhumane treatment of an elderly guest with serious health conditions Check-out time is 10:00 AM, which is already unreasonably early. It was raining heavily that day, with nowhere to go. My father, nearly 70 years old, with 3 heart stents and long-term hypertension, felt unwell and exhausted from the trip, and desperately needed to rest longer. I communicated politely multiple times and even offered to pay extra to extend check-out until 12:00 noon, but was ruthlessly refused every time. I had already checked out one of the two rooms early; I only asked to keep one room for my father to rest. The staff were extremely harsh, rigid, and totally lacking in empathy. They only allowed a 1-hour extension until 11:00 AM, and spoke to me in a very severe and accusatory tone, as if we had committed a mistake. 2. Severe service failure upon check-in I had asked Ctrip to inform the hotel 3 DAYS in advance that I booked two rooms, one requiring twin beds. However, I still had to wait 2 FULL HOURS for them to rearrange the beds on the day of check-in. 3. Extremely poor value for money I spent over HK$9,000 for two rooms for one night, only to receive zero care and respect for an elderly guest with serious medical conditions. This hotel has no compassion, no service ethics, no humanity. Absolutely unacceptable. Strongly NOT recommended. 极差体验 —— 冷漠无情、毫无医德的服务 我写这条评价，是为了强烈谴责这家酒店极其冷血、毫无职业道德的服务，并警告所有旅客千万不要入住。 1. 对高龄重病长辈冷漠无情 酒店退房时间为上午10点，本就远早于大多数酒店。 当天下大雨，无处可去。 我父亲年近70岁，心脏装有3个支架，长期高血压，旅途劳累身体不适，急需多休息。 我多次礼貌沟通，甚至主动提出付费延到12点退房，均被无情拒绝。 我已经提前退掉一间房，只希望保留一间让父亲休息。 工作人员态度极其强硬、冷漠、毫无同理心。 最终只勉强同意延到11点，且语气严厉、态度恶劣，仿佛我们犯了错。 2. 入住服务严重失职 我已提前3天通过携程明确要求：两间房，其中一间为双床房。 结果入住当天仍被迫等待2小时，酒店才临时拆分床铺。 3. 性价比极差、体验恶劣 我一晚两间房共消费9000多港币，却换来对高龄病患客人的无视与不尊重。 这家酒店毫无同情心、毫无服务底线、毫无人情味。 完全无法接受，强烈不推荐！

It is prefect to stay with children. The room is small, but it is super clean. We love the window in the roof and animals and fruit trees are around us. We picked some pears, and plums. We fed the chicken and ducks, sheeps, hourses, and cow. My daughter really love them!!! The staff in reception are super nice! They gave my daughter animal food many times and still giving us a welcomed face! Really appreciated that! Only one suggestion wanna make that there are only 1 washing machine and 1 dryer may not enough when some groups come. Thank you!

We didn't notice that we needed to check in before 6pm. When we arrived at the hotel after the Cradle Mountain hike, it was just over ten minutes. At first, we thought we had found the wrong entrance to the reception (it was a regular hotel, not a B&B, so we didn't expect that we couldn't check in so early. The sun didn't set until 8pm). There were two staff members sitting at the reception counter (glass door, visible from the outside), and no matter how we knocked or gestured, they just shook their hands. There was a small iron box on the door that needed to be opened with the password given in the email, and there was a key inside. But there were several big words in my email: Unable to display the content of the email! There was no way, we called the hotel, but they didn't answer and transferred the call to voice, so we had to leave a message. Just when we were about to contact Ctrip, the people inside finally came out, opened the iron box, and gave us the key. How arrogant!!!

The hotel itself is very beautiful, great location as well. However the room feels very stuffy, the balcony is locked only a small window is left open and the screen window is incredibly dusty, I don’t think it’s ever been cleaned. Also the housekeeping is very unprofessional, she came straight in without even knocking the door around 9am while we are still sleeping, just saying hello when unlocking the door. Unhappy about that.

The room was very clean and had a strong Japanese style. The bathroom, however, was tiny! I'm not sure how larger foreigners manage to stay here; it felt like it would be hard to even wash your hair in the shower. Just something for others to consider. As for the bed, the large bed felt like two mattresses put together. Also, the duvet insert had a lot of pilling, and the duvet cover was a bit uncomfortable. If you're sensitive, I'd recommend bringing your own pajamas.

A quaint hotel close to the historic Port Arthur site. We were given a cosy 2 bedroom apartment with kitchen, lounge and dining area so we cooked the food we already had. Great service from the reception staff. Can't comment on the restaurant as we didn't eat there. I would definitely stay there again. No hesitation in recommending this budget hotel for accommodation.