I caught the RV train from Helsinki, which was relaxing and a brilliant way to see the countryside. Arriving into Rovaniemi at 21:20, it was a short cab drive to the hotel,and with 24/7 reception checking was a breeze.
Twin room 410 was well appointed, clean, and beds were comfortable; the room safe was easy to set and use. I appreciated the door chain for extra security and peaceful night sleep.
Santas Hotel central location was excellent ,with the padestrian mall, shops, restaurants, and bars literally around the corner.
Taxis could be found out front, and the santa/airport bus was only a short walk up the street. Though do pay attention to santa express pickup and drop-off times as they do not run that regularly.
The buffet breakfast had something for everyone to enjoy! Front desk staff were very friendly and helpful, and the Christmas decorations throughout the hotel made my inner child smile.😊
There are many attractions, so be sure to give yourself enough time to experience everything.
I will definitely choose to stay again next time I travel to Rovaniemi.
Sha, Sydney, Australia. 🇦🇺
Obsługa klienta była doskonała, wszyscy byli mili i byłem zadowolony, że wybrałem ten hotel od samego początku. Mimo że przybyłem wcześniej niż czas zameldowania, mój pokój był gotowy, więc mogłem zameldować się wcześniej. Tuż przed hotelem znajdowała się firma turystyczna, a ośrodek narciarski był w pobliżu, więc było wiele rzeczy do zrobienia i było wygodnie.
My family of 4 adults had a nice 2 nights stayed in this beautiful hotel. So nice and everything is excellent. My prefer hotel if u ever have a chance to go Levi again
The room was lovely design however there hasn't floor heater. At first staff told me they wont charge on pet fee. After I check in they said they have to charge for pet fee 30 Euro! It is quite upset but i dont ruin the day. But the food was really nice I was love the line of buffet.
Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
Santa Claus Holiday Village Hotel – A Magical Stay in the Heart of Lapland
I recently had the pleasure of staying at Santa Claus Holiday Village in Rovaniemi, and it was nothing short of magical! From the moment we arrived, we were welcomed with warm hospitality and a festive atmosphere that truly captured the spirit of Christmas.
The accommodation was cozy, well-maintained, and thoughtfully designed. Our cabin was spacious, featuring a private sauna—a perfect way to unwind after a chilly day outside. The room was well-equipped with modern amenities while still maintaining a charming, rustic feel.
The location is unbeatable, situated right in the Santa Claus Village. It was incredibly convenient to visit Santa’s office, cross the Arctic Circle, and enjoy the various winter activities like husky sledding and reindeer rides. Plus, the breathtaking snowy landscapes made for unforgettable moments.
The breakfast buffet offered a great selection of hot and cold dishes, including traditional Finnish options. The on-site restaurants also provided delicious meals, with a cozy ambiance perfect for relaxing after a day of adventures.
The staff were friendly and accommodating, always ensuring guests had the best experience possible. Whether it was arranging activities or providing recommendations, their service was top-notch.
Great experience, the staff we exceptional and so helpful . Rooms were well equipped and we even had a view of the slope …
Breakfast was nice too with lots of choice and accommodated my dairy free diet with no issues .
We will definitely stay here again
JJon LiangWe stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed.
The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns.
After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk.
There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience.
The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.
GGorGorGirlThis was our first trip to Finland and our first time staying in a glass igloo, and overall, it was a wonderful experience. The only inconvenience was that we couldn't drive directly to our room; all cars had to be parked in a central lot. If you have a lot of luggage, be prepared for a bit of a trek as you'll have to pull it all the way to your room. If you have too much luggage and your room is far, the front desk does offer sleds to help you push it along. 😂 But it's understandable, as there are many people walking around the property, and with all the glass igloos, cars driving around would definitely compromise privacy and create light pollution.
Our room type didn't look very big, but it actually had a separate sofa area for relaxing, and there was plenty of space on both sides of the bed. We were able to open up three large suitcases with room to spare. Most importantly, there were many power outlets in the room, which was incredibly convenient. The food provided was also quite good, with very fresh vegetables. We had satisfying dinners and breakfasts, and there were many choices for tea, coffee, and desserts. For those who enjoy alcohol, you can purchase it at the bar at your own expense. The overall service was excellent.
The hotel offers many activities for an additional cost, so you can easily fill your days and then rest up to chase the Northern Lights at night. The hotel also provides a free Aurora borealis notification app (which usually costs money) that was very accurate. Basically, as soon as we received a notification, we could get ready and see the Northern Lights. Whether striking various poses in our room or walking around the hotel grounds, we saw beautiful auroras. This trip to Finland, staying in the glass igloo, truly made our dreams come true and completed our journey.
SShenghuozaibiechu1968The hotel is located right in Santa Claus Village, and you can park right next to your cabin. There are also slow charging stations available. The room was well-equipped, even with a sauna, making for a comfortable and warm stay. Breakfast is served next to the Santa Claus Gift House, and the variety was quite good.
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
GGuest UserI highly recommend this hotel! It's located right in the city center, directly across from the Tourist Information Center where you can book all sorts of day trips upon arrival. There are tons of restaurant choices nearby. Getting to Santa Claus Village is super easy from here too – just catch the bus at the main road behind the Tourist Information Center. It's only 7 euros round trip per person and runs every 20 minutes, which is really convenient. The hotel also has a sauna, perfect for warming up and shaking off the cold after a winter day. The front desk staff are very friendly, and the breakfast is plentiful. I'd definitely stay here again next time!
LLINGINBOThe service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good.
服务很好,房间有阳台,浴室,桑拿房。风景很好,周边有几个餐厅可以吃饭。早餐也不错
GGuest UserThe hotel's location is absolutely fantastic, right in the city center. There's a mall and a large supermarket directly across the street, making dining and shopping incredibly convenient. The room is a bit small, but very neat and clean. I highly recommend having breakfast at the hotel; Scandic hotels always have an amazing and delicious breakfast spread!
そそですI thought it was a small wooden house, but it turned out to be a big wooden house😂
The sauna is very hot and refreshing. It is some distance from the city, but there is a ski resort next to it, which is very suitable for skiers.
Although there is food available in the morning, lunch and dinner are a bit expensive, with a burger costing 24 or 25 euros.
CCassia FooOverall: Generally nice hotel with an excellent location in downtown Rovaniemi. Loved the bedding and the extra pillow for stacking. The room does come with air conditioning; however, it's not really noticeable. Luckily, there's a small, openable window section to let in cool air from outside. The room is as expected; however, the bathroom is really toooooo tight and small. Location-wise, perfect. A close walk (literally within minutes) to the main street, with lots of stores and restaurants.