4-Star hotele w: Lapland, Finland

I would like to express my sincere appreciation and gratitude for the wonderful experience I had during my stay at the hotel. From the moment I arrived, I was impressed by the warm welcome, professionalism, and genuine hospitality shown by the entire team. The level of service throughout my stay was exceptional and truly made my experience memorable. The hotel itself is beautifully maintained, with a welcoming atmosphere, elegant surroundings, and a strong attention to detail. Everything was well organized and carefully prepared, which immediately gave me a feeling of comfort and relaxation. The room was excellent, clean, spacious, and very comfortable, with all the facilities and amenities needed to make the stay enjoyable. The housekeeping team also deserves special appreciation for their excellent work and attention to cleanliness and detail. What truly made my stay special, however, was the outstanding attitude of the staff. Everyone I interacted with was friendly, respectful, professional, and always willing to assist. Their smiles, kindness, and willingness to go the extra mile made a significant difference. I genuinely felt welcomed and valued as a guest, rather than simply being another hotel visitor. I would also like to thank the management and the entire hotel team for maintaining such high standards of hospitality. It is clear that the hotel places great importance on guest satisfaction and strives to provide a personalized experience. Every request was handled with care and efficiency, and the staff consistently demonstrated professionalism and genuine concern for my comfort. My stay was not only comfortable but also relaxing and enjoyable. The atmosphere of the hotel, the quality of the facilities, the excellent service, and the attention given to guests created a truly positive experience. It is these details that make a hotel stand out and encourage guests to return again and again. I am particularly grateful for the memorable hospitality and the exceptional care I received during my stay. I have stayed at many hotels in different destinations, but experiences such as this are what create a lasting impression. The team should be proud of the excellent level of service they provide and of the warm environment they have created for their guests. I would be very happy to recommend this hotel to family, friends, and anyone looking for a high-quality stay combined with excellent hospitality and professional service. I sincerely hope to return in the future and enjoy another wonderful stay. Once again, thank you to the management and every member of the team for making my stay such a pleasant, comfortable, and memorable experience. Your dedication, professionalism, and hospitality are truly appreciated. I look forward to visiting again and experiencing the same exceptional level of service in the future. With my sincere appreciation and best wishes to the entire team.

I stayed at Apukka Resort and it was truly unforgettable. Everything was perfect, from the spotless cleanliness to the peaceful location near the airport. The service was exceptional; they even picked us up by car from the reception and drove us directly to our room, which made everything feel so warm and personal despite the -30°C weather. Sipping hot chocolate in the freezing Arctic air felt surreal, and our private sauna session was incredibly relaxing, the perfect way to end a snowy day. But the most magical moment? Watching the Northern Lights dance right in front of our room. So vivid, so clear, so unreal. It was honestly one of the best experiences of our lives. A dream I will never forget.

We stayed at Pyhalinna and overall found the apartment itself to be decent. The facilities inside the unit were quite complete and convenient. However, the cleanliness was disappointing — the bed sheets were not clean when we arrived. The funny (and slightly frustrating) part was that after we reported it, someone came to do a light cleaning of the room (even though we were previously told mid-stay cleaning required an extra fee), but the sheets still weren’t changed. The property is ski-in/ski-out and located next to the “family slope,” but there are many areas that really need improvement. First of all, for beginners without a car, it takes around 30 minutes to walk down to the base area to rent equipment(experienced can use the shop on the mountain), and the path is quite unsafe. Honestly, this alone almost made me give a one-star review. Secondly, the so-called family slope wasn’t fully open, and the upper section was surprisingly steep — definitely not what we expected for a family-friendly run. Returning the rental equipment was also inconvenient; you must ski all the way to the bottom because the shop on the mountain doesn’t accept returns. After returning our equipment, we were very lucky that the ski patrol officer Markus kindly offered to take us back up the hotel. We really appreciated his help — without him, it would have been another long and difficult walk. There are simply many practical issues that should be improved. I truly hope the resort can learn from more established ski destinations to create a safer and more beginner-friendly experience. The positive interactions with the staff were the main reason we didn’t give this place a one-star rating — they truly made a difference despite the other issues. Really thank you, Coach Joni, Peter, Markus, Joonathan and the other staff I didn’t get your name.

This was our first trip to Finland and our first time staying in a glass igloo, and overall, it was a wonderful experience. The only inconvenience was that we couldn't drive directly to our room; all cars had to be parked in a central lot. If you have a lot of luggage, be prepared for a bit of a trek as you'll have to pull it all the way to your room. If you have too much luggage and your room is far, the front desk does offer sleds to help you push it along. 😂 But it's understandable, as there are many people walking around the property, and with all the glass igloos, cars driving around would definitely compromise privacy and create light pollution. Our room type didn't look very big, but it actually had a separate sofa area for relaxing, and there was plenty of space on both sides of the bed. We were able to open up three large suitcases with room to spare. Most importantly, there were many power outlets in the room, which was incredibly convenient. The food provided was also quite good, with very fresh vegetables. We had satisfying dinners and breakfasts, and there were many choices for tea, coffee, and desserts. For those who enjoy alcohol, you can purchase it at the bar at your own expense. The overall service was excellent. The hotel offers many activities for an additional cost, so you can easily fill your days and then rest up to chase the Northern Lights at night. The hotel also provides a free Aurora borealis notification app (which usually costs money) that was very accurate. Basically, as soon as we received a notification, we could get ready and see the Northern Lights. Whether striking various poses in our room or walking around the hotel grounds, we saw beautiful auroras. This trip to Finland, staying in the glass igloo, truly made our dreams come true and completed our journey.

Santa Claus Holiday Village was one of the highlights of our Finland trip. Located only about 10 minutes from Rovaniemi Airport, it was very convenient. The holiday village is huge, and our cottage was about a 5-minute walk from the reception. We visited during the summer, so it was peaceful and quiet, but the beautifully decorated reception still made it feel like Christmas all year round. The cottage was spacious, cosy and well equipped with a kitchen and utensils, although we only stayed for one night and didn’t get to use them. We especially loved the private sauna and spent almost an hour relaxing in it. The breakfast was excellent, and we had the best smoked salmon we’ve ever tasted. We can only imagine how magical this place must be during winter and Christmas. We truly hope to return one day to experience it in the snow.

Bad management during check in. I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM. So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it? Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card. So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!

It was an experience out of the world during our stay here. We arrived early wanting to drop our bags but they allowed us to check in early anyway as our room was ready. The cabin itself was clean and spacious enough for 2 people. The bathroom floor was heated which was nice. We got to even see the northern lights from our bed even though it only lasted for less than a minute. One thing to note is cabins are located quite near to one another and with the glass panels, you don't get total privacy. Make sure to request for a cabin off the stretch of main road to have more privacy. We had breakfast and dinner here. Options were quite limited but understandable given the location. All dishes were labelled clearly, and we had no issues as vegetarians. We even saw some neighbourhood squirrels enjoying their breakfast. The place is very modern and managed commercially as a business, with everything extra requiring extra charges (you may even pay for staff to pick up your bags from your cabin to the main reception, which is a 2-5 min walk affair). Despite this, we think it's still worth trying out for a night to have something that's different.

Awesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .

Good sauna, well-considered vegetarian diet at breakfast. The veggie balls are especially good, as is the vegetable garnish

The location is smack right in the heart of town Center. There is a mall opposite, a Chinese restaurant beside and a walking 5 min to Santa town office. Not to mention bus stop is just 1 min walk. There is no better place to be sleeping in rovaniemi. Part of the Europe regulation; there are no disposal amenities . So if you want a room slipper, better bring your own else you will be walking in cold floor. Breakfast is sufficient. Nothing fancy, but above the average hotel with choice of balls, cold cuts, fruit and pastries .  Didn’t manage to see the gym nor sauna as was busy out looking at Santa’s creation.