4-Star hotele w: Lisbon District, Portugal

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

It was hard to find at first, but it was my fault. But the facilities are so good and the cleanliness is like a high-end hotel. You have to check in yourself, but when there is a staff member, they will help you. I moved to another hotel now, and I regret it so much.

My overall stay at this hotel in Lisbon was excellent. The room was spacious and newly renovated, and the front desk staff provided exceptionally high-quality service. A major bonus was the unlimited complimentary bottled water available upon request, which is a rare find in Europe where most hotels only offer one free bottle. Another highlight was being able to watch the light show directly from my room every evening. Although the hotel isn't in the absolute city center, it's conveniently located right next to bus and metro stations, making getting around incredibly easy. The only minor drawback was that the room cleaning wasn't always as thorough as it could be. Occasionally, there were lingering stains or residue on towels, cutlery, or bed linen. I'd recommend checking these items upon arrival and simply calling the front desk for replacements if needed. Overall, my stay was very comfortable, and I'd highly recommend this hotel; its service quality is top-notch in Lisbon.

The hotel is very easy to find, and it's located in an old building with European characteristics. The room even has a washing machine and dryer, which is very convenient and you can easily buy some groceries at the supermarket and cook them yourself. It's very enjoyable, and the surrounding area is full of beautiful scenery!

Fantastic hotel. The only one that managed to combine nature in the heart of Lisbon. Very good. Congratulations!

The room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.

We were originally scheduled to fly home on the same morning as our son, but on different flights. Around 5 AM that day, we found out our son's flight was canceled, while ours was still on schedule, leaving us with very little time. Our son wanted to stay an extra day at this hotel to use their gym (we had stayed there for a night two days prior). In my haste to book, I accidentally put my husband's name instead of my son's as the guest. We quickly checked on it after our flight landed, and thankfully, our son successfully checked in. So grateful! 😊 The Uber ride from the hotel to the airport was only CAD$6.

Breakfast was great with a wide selection. The beds were good too. In the bathroom, there was only a shower in the bathtub… The spa area, including the sauna and steam bath, really needs an upgrade; both are extremely small and old. The rooftop pool could be used if it weren't so windy.

From now on Evolution Lisbon will my favorite hotel in Lisbon. It is the best in Lisbon! I made it my home during my 14 day remote working trip. The 24 hours sauna and gym are extraordinary service, really suits solo remote workaholic like me who does not want to be bound by fixed schedules when concentrated in work. The surrounding of the hotel has ALL that you need. From supermarkets, malls, to even dance studios, all that you need is in walking distance. Reception ladies are formidable, I particularly like the sweet trainee who received my contact lens parcel I ordered online to be delivered at the hotel. She is sweet and helpful; also her colleagues who without any doubts helped with printing some documents which I needed urgently. And the housekeeping team, although I did not need cleaning everyday (I have OCD so the room was always kept clean haha) the housekeepers kept asking me if I needed anything. I did not use the co working area but it looked very relaxing and stylish. And something special about the room: the fridge. It has a size that is different from what we are used to (4 drinks and no more) It looks tiny from outside but it could cater my 5 day snacks, including a 1.5l coke. I think it is the door design? Check it out and you will know what I am talking about haha. Lastly I only have 2 suggestions (not critics!) One is that the hotel should offer its guests discounts when spending in its F&B outlets. This would make guests feel special when inviting a friend for a drink in the hotel property. Even 5% is good. Another is to install a mirror in the gym. Gym lovers like to see what they are doing wrong :) Thank you Team for providing me such a good time in Lisbon!

I enjoyed staying there. It feels good being in that space. Very clean and efficient. In genera, my room was quiet, only in the coriander some times you can hear other gustes speaking. Since is close to the airport, you hear the airplanes too. Still I recommend this place.