4-Star hotele w: Bukhara Region, Uzbekistan

This was the most 'unusual' hotel we stayed at in Uzbekistan. Although the hotel is quite new, having been built in 2025, and boasts an impressive design, the hallways on the guest room floors were poorly ventilated and always smelled of sewage. The air conditioning in the room was extremely noisy, like sleeping right next to an outdoor AC unit, making it impossible for light sleepers to get any rest. Consequently, on our first night, we had to approach the front desk to request a room change. The front desk staff on duty responded fairly quickly and agreed to our request. Late at night, we moved all our luggage with the staff to the new room. We finally managed to sleep, but the next morning we discovered that the second room was not only much smaller but also had unstable Wi-Fi, forcing us to rely on mobile data. Still, at least we could sleep, so we decided to make do. But the strange incidents didn't stop there. Our check-in process was already quite bumpy. We waited for a long time at the front desk while the staff spent ages typing on the computer with our passports, busy with who knows what, refusing to hand over the keys. We guessed the room wasn't ready, so we told them we'd accept a double room, even if it meant a bit of a squeeze for the two of us. Only then did they finally prepare the room cards. Back to the room. The next day, we decided to wait for the sun to go down a bit before heading out, so when housekeeping knocked to clean the room, we asked them to come back in 40 minutes, which they readily agreed to. However, when we returned later that day, we found that no one had come to clean the room. The only redeeming factor was the dining experience; both breakfast and dinner were very satisfying. The restaurant staff spoke fluent English, were friendly and attentive, and the food selection was rich, fresh, and delicious.

The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design. Let's start with the pros: + Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi. + Good breakfast with a wide selection, almost everything you could want, and tasty. + The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me. + The indoor/outdoor pool is clean, and there's nobody there in the morning. Cons: - After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them. - Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end. - The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead. - The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient. Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands! I've also included photos of the room I eventually received after the dispute.

Very clean hotel, spacious rooms and great balcony. excellent service! The English at the front desk is very fluent and there is no obstacle to communication! The breakfast type is also good, although it may be because of local habits, most cold dishes. In short, it is the most satisfying hotel on this trip to Central Asia.

The hotel is not in the old city, but by taxi to get close enough. It was a little noisy from the cars on the street (view to the city). Breakfast was normal, varied, there was strawberries, cherry, apricots in the middle of May. But the eggs and casca were finished. We had a hard time to set up the TV, asked for help to staff. The air conditioner worked .good.bassnine good, new.

Had a fantastic stay at the hotel. We stayed for 3 nights and it felt so nice coming back every night to a place that felt like a home. The deco was very modern and had a nice bathroom. But what stood out was the breakfast, we’d wake up in the morning to a knock on our door and a freshly cooked meal. We tried so many of their options and I would recommend the shashuhka and sandwich, but you can’t really go too wrong. The owner is super friendly and the location of the property is right next to many of the main attractions, so much so that we walked over to many of them.

Alexia Suite is an absolute gem in Bukhara. Its location is unbeatable, just steps away from the main pedestrian street and all the major historical sites. The hotel itself is a beautiful fusion of traditional Bukhara architecture and modern luxury. The rooms are stunning, combining authentic design with top-notch amenities like heated floors and rainfall showers. The service is exceptional, with a friendly and attentive staff who go out of their way to make you feel welcome. The breakfast is delicious and plentiful. Alexia Suite is more than just a hotel; it's a key part of the Bukhara experience, offering a luxurious and unforgettable stay. Highly recommended.

Was such a beautiful place to stay stay if you want to stay near the old city and I loved it. The staff are very helpful and kind and one of the staff let me check in two hours since I arrived a bit earlier. That’s the hotel has really nice ambience to eat and all of the amenities and facilities that come with it are exceptional as well. I thoroughly enjoyed my stay and I would love to stay here, and I highly recommend anyone looking for a place to stay close to the old city to choose this place

Очень приятный мини-отель в старом городе, все достопримечательности в шаговой доступности. Вкусный разнообразный завтрак шведским столов, приятный персонал. В целом, довольны отелем, оправдал ожидания.

A very beautiful hotel with excellent service, in a walk-in from the old city. We have a family room consisting of two standards connected to the inter-room door, very convenient for 4 people! The room has all the necessary, good repair and comfortable furniture. On the respiratory has helped with all the issues - booking a table in the restaurant, carrying out exchange of currency and so on. The only thing that was a little bit upset - quite modest compared to Hiva and Samarkand breakfast, hot dishes were few, baking in factory packaging, but not bad coffee.

250920 Stayed at Zehra Hotel for two days, I felt very good, very clean, the lobby wall has attracted nearby attractions, the boss automatically helped the guests carry their luggage upstairs, the smile was very kind, the breakfast was neatly arranged, the best food was the bowl of cereal.