This hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.
W czasie pobytu w obiekcie takim jak All-Suite Resort Fieberbrunn w mieście Fieberbrunn znajdziesz się wyciągi narciarskie w pobliżu, bardzo blisko atrakcji takiej jak Dolina Pillerseetal i 2 minut samochodem od miejsca takiego jak Skicircus Saalbach-Hinterglemm Leogang Fieberbrunn. Apartament (spa) znajduje się 1,5 km od atrakcji takiej jak Kolejka linowa Fieberbrunn i 1,6 km od miejsca takiego jak Wyciąg narciarski Doischberg.
Zrelaksuj się w spa o pełnym zakresie usług. Dostępne udogodnienia rekreacyjne to sauna i centrum fitness. Ten apartament oferuje również udogodnienia takie jak bezpłatny bezprzewodowy dostęp do internetu i obsługa portierska.
Śniadanie w formie bufetu jest podawane codziennie od 7 do 10 za opłatą.
Udogodnienia biznesowe to personel wielojęzyczny, sejf w recepcji oraz bankomat i/lub usługi bankowe. Udogodnienia na miejscu to samodzielne parkowanie (za opłatą).
Poczuj się jak w domu w 36 oryginalnie udekorowane pokojach, których wyposażenie to kuchnie (pełnowymiarowa lodówka i zamrażarka i piekarniki). Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a 32-cal. telewizor płaskoekranowy — rozrywkę. Udogodnienia obejmują sejfy i oddzielne strefy wypoczynkowe oraz łóżeczka dziecięce na życzenie.
W czasie pobytu w obiekcie takim jak VAYA Zillertal in Aschau im Zillertal zamieszkasz wyciągi narciarskie w pobliżu, 10 minut samochodem od atrakcji takich jak Zillertal i Kościół parafialny Saint Veit. Hotel (na narty) znajduje się 25,7 km od atrakcji takiej jak Jezioro Achensee i 3,2 km od miejsca takiego jak Wyciąg narciarski Karspitz 1.
Dostępne udogodnienia rekreacyjne to stok narciarski oraz basen odkryty i basen kryty. Ten hotel oferuje udogodnienia takie jak bezpłatny bezprzewodowy dostęp do internetu, przechowalnia nart i informacje o wycieczkach rowerowych. Do dyspozycji gości jest bezpłatny wahadłowy autobus umożliwiający dojazd do tras narciarskich.
Apetyt gości obiektu VAYA Zillertal zaspokoi restauracja. Zrelaksuj się po całym dniu w barze/salonie klubowym. Śniadanie w formie bufetu jest podawane codziennie od 7:30 do 10:30 za opłatą.
Udogodnienia biznesowe to ekspresowe zameldowanie i pralnia. Udogodnienia na miejscu to samodzielne parkowanie (za opłatą).
Poczuj się jak w domu w 82 pokojach, których wyposażenie to ekspres do kawy. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a telewizja kablowa — rozrywkę. Wyposażenie łazienki: suszarki do włosów i szlafroki. Udogodnienia obejmują czajnik elektryczny oraz sprzątanie codziennie.
Nice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
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8,9/10
Very Good
OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
MMeFanneeVery nice and good hotel to stay in the beautiful city of Innsbruck. Located not too far from city centre but its only 10 mins by bus to the city and the hotel provides every guests with free bus card for the whole stay, make it easy and convinient for us. The rooms are clean & has enough space. The breakfast also complete and delicious. There are some restaurants & supermarket nearby the hotel. The bus stop also just around the corner of the hotel. This hotel also has free washing machine & dryer to use, with gym & sauna too. Overall this is such a wonderful hotel to stay for our whole family. Thank you for the hospitality
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
PParttime travellerI recently stayed at this hotel and had a pleasant experience overall.
Location: The hotel's location is excellent, making it easy to explore nearby attractions and enjoy local dining options. Everything I wanted to see was within walking distance, which was a huge plus.
Breakfast: The breakfast variety was impressive! There were plenty of options to choose from, catering to different tastes and dietary preferences. I particularly enjoyed the fresh fruits and pastries, which provided a great start to my day.
Bar:The hotel bar was another highlight of my stay. It had a cozy atmosphere, perfect for unwinding after a day of exploring. The cocktail selection was creative, and the staff was attentive and friendly, making it a great spot to relax and socialize.
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
CCoachTimCreationsWe had an amazing two-night stay at Alpenfanner Resort in Mayrhofen. The check-in was seamless even though staff weren’t on site — they buzzed us in, guided us by phone, and explained everything clearly (from key pick-up to parking). Our apartment was spacious, clean and quiet, with a kitchen, separate bedroom and bathroom, plus a balcony with stunning mountain views. The location was perfect — easy walk to the town centre and close to the chairlift. Every evening we enjoyed a glass of wine on the balcony overlooking the Alps. Truly a beautiful and comfortable stay — we only wish we’d booked longer!
GGuest UserRooms were clean, spacious and great that it had a small kitchenette.
Service was excellent and the gym/sauna was good enough to be used.
Was about a 15mins walk from the train station and 20mins walk from the main area/old town.
Other than the location, everything else was great.
VValMorWe had a very positive stay here. The hotel is right in the center, on a pedestrian street, which made everything easy and pleasant. It’s also a great base for skiing — Serfaus, Ischgl, and St. Anton are all within about a 30-minute drive.
The room was comfortable and well maintained, and breakfast was good with enough variety to start the day. There is a small sauna.
For parking, we used the city parking across the river — it’s very close and costs only around €6 per day.
Overall, a great choice and a place we’d happily stay at again.
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