I had an amazing stay! The room was spotlessly clean, the bed was incredibly comfortable, and the staff were friendly and helpful. Smooth check-in and quiet surroundings made my trip perfect. Highly recommend!
This hotel has constructions ongoing so it could be very annoying when construction working is right outside your room. We demanded to change to a different room. The hotel was accommodating. But the cleaning service for the new room didn’t arrive until after 6pm. Combining daily cleaning with turndown? Amazing! So we said no to room cleaning. Service at this hotel leaves a lot to be desired.
W czasie pobytu w obiekcie takim jak Coolnest w mieście Ramsau im Zillertal zamieszkasz Połączenie ze stacją kolejową/metra, bardzo blisko miejsca takiego jak Zillertal i 3 minut samochodem od atrakcji takiej jak Sommerwelt Hippach. Hotel (z atmosferą przyjazną rodzinom) znajduje się 23,7 km od atrakcji takiej jak Ośrodek narciarski na lodowcu Hintertux i 2,9 km od miejsca takiego jak Dom-muzeum Strasser.
Zrelaksuj się w spa, które oferuje masaż, zabiegi na ciało i zabiegi na twarz. Dostępne udogodnienia rekreacyjne to stok narciarski oraz całodobowa siłownia i basen odkryty. Ten hotel oferuje również udogodnienia takie jak bezpłatny bezprzewodowy dostęp do internetu, obsługa portierska i przechowalnia nart. Do dyspozycji gości jest bezpłatny wahadłowy autobus umożliwiający dojazd do tras narciarskich.
Odwiedź restaurację Tweets Rooftop — jest to restauracja, której specjalnością jest kuchnia taka jak kuchnia regionalna i gdzie wydawane są posiłki takie jak obiad i kolacja. Jedzenie i picie serwują również miejsca takie jak 2 kawiarnie oraz do Twojej dyspozycji pozostaje obsługa pokojowa (w określonych godzinach). Ożywcze napoje znajdziesz w jednym z lokali: bar przy basenie i 2 bary/salony klubowe. Bezpłatne śniadanie w formie bufetu jest serwowane w dni powszednie od 7:30 do 10:30, a w weekendy od 7:30 do 11.
Udogodnienia biznesowe to bezpłatny przewodowy dostęp do internetu, usługi pralni chemicznej oraz personel wielojęzyczny. Ten obiekt typu hotel oferuje następującą liczbę sal konferencyjnych: 2. Bezpłatne udogodnienia to odbiór gości z dworca kolejowego. Dostępna jest także taka usługa jak bezpłatne parkowanie samodzielne.
Poczuj się jak w domu w 38 oryginalnie udekorowane pokojach, których wyposażenie to podgrzewane podłogi i telewizor LED. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem, a telewizja satelitarna — rozrywkę. Udogodnienia obejmują telefon oraz sejfy i biurka.
Love this hotel. Perfect location to prime attractions and well connected by buses to everywhere. Bus 540 goes straight to Kletterzentrum and to haupbahnhof in other direction. Sightseer bus stop and train to nordkette are right in front ad well. Eurospar supermarket next to it gives us everything we needed
I recently stayed at this hotel and had a pleasant experience overall.
Location: The hotel's location is excellent, making it easy to explore nearby attractions and enjoy local dining options. Everything I wanted to see was within walking distance, which was a huge plus.
Breakfast: The breakfast variety was impressive! There were plenty of options to choose from, catering to different tastes and dietary preferences. I particularly enjoyed the fresh fruits and pastries, which provided a great start to my day.
Bar:The hotel bar was another highlight of my stay. It had a cozy atmosphere, perfect for unwinding after a day of exploring. The cocktail selection was creative, and the staff was attentive and friendly, making it a great spot to relax and socialize.
Świetnie! Środowisko jest piękne. Zanurz się w gorących źródłach i spójrz na ośnieżone szczyty gór. Kolacja była bardzo bogata! Obsługa pierwszej klasy. Hotel organizuje także bezpłatne zajęcia. Zapisaliśmy się do udziału w zajęciach wspinaczkowych, a przewodnik był bardzo przyjazny! Cały hotel pozostawił po sobie piękne wspomnienia
Świetny
Oceny: 48
9,3/10
Cena od
310 EUR
za noc
Sprawdź dostępność
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8.9/10
Very Good
GGuest UserThis hotel is about 3-4 bus stops away from the Innsbruck Bahnhof. The view from the room is fantastic, absolutely enjoyed it! The toilet is big and with bath tub. Kettle and hairdryer are in good condition too! There is also a mini fridge (which turns out is the only hotel that has one of all my hotel bookings). They used a smart pad function for you to set up your own morning call too, like it!
GGuest UserWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
GGuest UserNot our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.
MMeFanneeVery nice and good hotel to stay in the beautiful city of Innsbruck. Located not too far from city centre but its only 10 mins by bus to the city and the hotel provides every guests with free bus card for the whole stay, make it easy and convinient for us. The rooms are clean & has enough space. The breakfast also complete and delicious. There are some restaurants & supermarket nearby the hotel. The bus stop also just around the corner of the hotel. This hotel also has free washing machine & dryer to use, with gym & sauna too. Overall this is such a wonderful hotel to stay for our whole family. Thank you for the hospitality
GGuest UserFor the price we paid (€350/night) we expected more. More helpfulness from the front desk, more attention given to the aesthetics of the room, and more care from housekeeping. The hotel charged us an additional €200+ euro to add our children to our two king suites. We found this outrageous Housekeeping did not replace our used coffee cups on our second day, so we had to clean them ourselves. The bath towels were thin and scratchy and were barely bigger than a dish cloth. Although many restaurants in town were closed due to the holiday, the hotel also closed its restaurant, so we ended up ordering take out from a falafel place. What “4-star” hotel doesn’t offer its guests a dining option when they know they are at least a20-min walk from any nearby eateries? We were quite disappointed with this stay and cannot recommend it in good conscience.
GGuest UserA very new hotel in innsbruck, opened this year. It’s very accessible as it’s near to innsbruck hbf and a small walk from the town area. As it’s a new hotel, the facilities are very new and modern. The rooftop bar has a good view of the Tyrol mountain range. The front desk staff are extremely friendly and warm.
WWinner85Room was very clean and bed was comfortable! Fantastic location,just 1 min walk from the centre that has lots of cafes and shops.Breakfast spread was fantastic and gym and sauna were amazing! Beautiful view of the top of Innsbruck!
SSock KengNice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer.
Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car.
Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!
CCoachTimCreationsWe had an amazing two-night stay at Alpenfanner Resort in Mayrhofen. The check-in was seamless even though staff weren’t on site — they buzzed us in, guided us by phone, and explained everything clearly (from key pick-up to parking). Our apartment was spacious, clean and quiet, with a kitchen, separate bedroom and bathroom, plus a balcony with stunning mountain views. The location was perfect — easy walk to the town centre and close to the chairlift. Every evening we enjoyed a glass of wine on the balcony overlooking the Alps. Truly a beautiful and comfortable stay — we only wish we’d booked longer!