Hotele Hot Springs w: Kanagawa Prefecture, Japan

I spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈

We used this hotel for a birthday trip. We had requested a message plate when making the reservation, but it wasn't reflected in our request. However, when we inquired with the staff during dinner, they kindly accommodated our request, allowing us to create the surprise. I had always wanted to stay at Fufu, and this was my first time, and it was a wonderful experience. We've already talked about wanting to stay at other Fufu locations for each other's birthday trips in the future. Thank you for the wonderful hospitality.

We were looking for onsen with private bath on the balcony and probably hit the sweet spot. Unfortunately we had only 1 night stay, but it was fantastic. Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs. Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside. The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons. For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻 All in all, we wish we had stayed at least 2 nights as there are lots of activities around.  Thanks to Karaku staff for a warm welcome and tailored experience!

Thanks to other guests for mentioning the transportation in their reviews. Getting to the hotel from Odawara was a bit of a hassle, but once I arrived, I felt it was absolutely the right choice. The hotel's location is excellent, with mountain views from the room, and it's clean and tidy. The free, unlimited ice cream at the hotel is delicious and definitely deserves a special shout-out. Breakfast was plentiful, and the dinner buffet was fantastic, with all-you-can-eat sashimi and unagi don, plus surprisingly tasty lobster, and a wide selection of drinks. That evening, I enjoyed the outdoor hot spring all to myself, facing a waterfall and forest – it was incredibly relaxing. The hotel's shuttle bus is very convenient! The staff were very attentive and detailed in their service, with great attitudes and thorough explanations! Apart from the tricky transportation, everything else was wonderful.

Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!

Take the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.

This hotel is self-service, but it's absolutely fantastic. First off, the location and the view from the window are unbeatable. It features authentic Hakone hot spring water directly to your room, and you can definitely smell the sulfur. You can also BBQ on the terrace while enjoying a foot bath and a drink. It's perfect for a longer stay during your vacation.

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

Our experience staying in Hakone was perfect! We stayed at the Tensein in Hakone-Yumoto, an easy location to take the bus, car or train to some popular tourist attractions in the area. The check in itself was rather slow but the staff do their best to speak good English and discuss every detail about your stay with you. The room had everything we needed, the shampoo and conditioners provided was wonderful and there was a variety of products to use. On check in, the private onsen was given at 50% discount at 1,100 Japanese yen per use, we got 2 vouchers so used it 2 times (as we have tattoos we could not go into the public onsen). On check in you have to collect your towel and your choice of Yukata (traditional Japanese robe) which you’re welcomed and encouraged to wear around the hotel and gardens. The hotel is strictly no shoes, so upon arrival you leave your shoes in a locked box and keep the key. If you wish to walk around the beautiful gardens, there are slider type shoes available to slip on, as well as umbrellas to use if it’s raining. Outside they have a onsen for your feet to enjoy with a drink. All of the food and drink (apart from breakfast which was included) was put on our bill at the end. There was a wide selection of drinks, nibbles and food available for dinner and lunches at the dining room and there was a large buffet dining room for buffet breakfast and dinner (if you booked it). The hotel is just a short 10 minute walk to the town and 15 minute walk to the Hakone-Yumoto station. Visiting Mt Fuji is easy, with a bus ‘H’ running from stand 2 opposite the Hakone -Yumoto station. Get off at ‘Motohakone’. From there, you can take another bus and a train to get you to another town ‘Gora’ and surrounding attractions to enjoy.