Hotele Hot Springs w: Niigata Prefecture, Japan

We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out. Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather. The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone. While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!

Overall great experience over three nights, loved the public and private bath, great hospitality, room was spacious and very clean. Two issues : walls are very thin and a noisy neighbor can very quickly drive you crazy (experienced during first night) and the blinds are not fully blacked out, leaving early morning lights waking us up (a matter of taste and minor issue).

The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option.  I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again. The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold. Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.  The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage. In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.

Ładny hotel z onsen. Poszliśmy na narciarstwo i mają autobus do wysyłki i odbioru z lokalizacji narciarstwa. Śniadanie i kolacja są również dobre.

The hotel is close to the train station, but need to walk uphill. Although we clearly booked 2 adults 2 kids in Trip.com but the hotel still charged the extra costs for 2 kids (2 years old) for additional 4400 Yen, pay cash at the checkin counter. The room was ready at 3PM and got the room on 3rd floor with mountain view at the back of hotel. The room was spacious, nice and clean. Staff came for turning down the bed futon in the evening. The breakfast was so amazing and plenty of choices. Overall, we had a good stay. 

Very nice place to stay! Quiet during the spring/summer period due to the area being more popular in winter. Very near Echigo Yuzawa Station within 5min walk. Was welcomed into the hotel nicely with complimentary matcha and snack. Upon check in there was even a cute Gachapon game in which you could win one of their special Niigata/Yuzawa stuff! I won a small pack of Niigata rice. Room was clean and spacious with a comfy futon bed. The public baths were so nice and well maintained! The staff here are very friendly and attentive. If you did not reserve their special dinner/breakfast set, you can still do say with 2 days advanced order over the front desk. I also love that they provide free shuttle to the station at check out upon request! Definitely staying here again if ever back in the area 🫶🏼

The hotel is a short walk from the train station. It was quite a walk to the sightseeing spots so we had to go to the station to catch a loop bus. The hotel was clean and has nice onsen. It's convenient that Dormy Inn provides drinks or even noodles and icecreams. The rooms are not big though.

The room is outdated style of Japanese room design. When we reach the Echigo Yuzawa station there are no more JR train at 21.45 at nite, we have to take a taxi to the hotel. The transportation is a big issue as the hotel shuttle last bus is at 4.30pm. Good point is children can play snow just doorstep outside hotel. Stayed there for two nites which is enough to explore. Not much tourist was found there. Mostly is local. Prefer to stay at modern type of hotel with the same price. During winter it get dark around 4.30pm, so only can go to the Onsen at nite.

Miejsce jest bardzo blisko stacji Gala Yuzawa około 8 minut spacerem. Jest to miejsce świetne z ostrożnym personelem. Jest dostępna usługa przesyłowa, w której można zadzwonić do hotelu, aby cię odebrać. W dole jest, że nie ma w pobliżu dostępnych restauracji, więc musisz iść do Echigo Yuzawa. Można korzystać z usługi przelotu. Byłoby świetnie, gdyby było śniadanie uzupełniające. Jest 300 jen opłaty za kąpiel.

My wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.