Hotele Hot Springs w: Oita Prefecture, Japan

The hotel's location is a bit out of the way. The ocean view from the room was okay, I guess. You're required to take off your shoes when entering the hotel, but they don't even provide disposable slippers, so the service is pretty mediocre. The front desk staff also had a very unenthusiastic attitude during check-in. The hotel tries to project an image of being very clean and upscale, but honestly, the cleanliness of the guest rooms was just average; the toilet wasn't even wiped clean and had stains.

The front desk staff who checked us in were very patient in explaining all the facilities and services, which we were very satisfied with. The breakfast was excellent, and they even had Ranoh eggs. The lobby had various yukatas available for rent, in both adult and children's sizes. The onsen (bathhouse) was a bit small, but offered nice night views of Beppu. We lost our room key upon checkout and had to pay 1500 yen for a replacement.

Gorgeous hotel on the bay in Beppu with stunning views of the sea and mountains. Hotel is modern and beautiful, influenced by traditional craftsmanship and architecture. Meals are delicious and draw on local delicacies. Service is so-so. Staff seem overwhelmed and distant. Lots of activities planned for guests, but noise doesn’t travel. Hot springs are relaxing, although there are only two baths inside and one, small one outside. Shop is not great. Would recommend the hotel consider selling some of the dish ware or toiletries in the bathroom or other crafts and or local products from Oita, etc.

What a blast I had here!!! I only stayed for one night and now I wish I had stayed longer. It was a Friday so Rio, the owner, organizes a night of games at the public gymnasium for teenagers (who although growing up already have the strength of super-powered samurais) and whoever else wants to participate. I haven't run and wake up with so many bruises since high school! It was really cool how everyone is quick to set the props for each game, we played 4 or 5 games in one hour!!!! It felt like a much longer time, everyone gave their best presence and participation all the time! It seems the other nights he takes everyone for a walk to see the stars, and Tuesdays there's also volleyball. Anyways, he is pretty proactive and creative , so I'm sure there's many variations and possibilities! The living room is very pretty, the sofas super comfortable and the view gorgeous! The bed was very hard :/ this was the only big issue for me. The onsen is so cozy, the water super smooth and instrumental music playing. Delicious! The conditioner smells great! I was a bit worried that they had too many rules, because when I contacted they informed about the need to leave the house everyday from 10 until 16. And that the eating time was very specific: 7:20 in the morning and 7 at night... So I was worried they would be too strict...but there's no need to join the food. I had breakfast and it felt like it would be at the communal dinning of beauxbatons, everyone sitting closeby with identical very beautifully presented meals that come in many quantity but small portions. It is not my jam, but for sure it is special! Some informations could be a bit more clear because they are a bit slow responding. For example they have a pick up time in front of the army at 6pm. I asked info for an amazing lady at the Art Center inside the station, Chika, and she called them. She ended up taking me herself and was the best company I could have found! She is an artist, we went to the supermarket and had great conversation! I recommend going to the art center to say hi to Chika! Lots of love, thank youuu Mountain Mamas!!!

The location is fantastic, right next to the JR station and the bus terminal. I've stayed at this hotel chain before in Hokkaido, and they consistently offer complimentary late-night noodles from 9:30 PM to 11:00 PM. The hotel also has its own hot spring on the top floor and even provides various flavored ice creams, which the kids absolutely loved. The room was quite spacious with a great wet/dry bathroom separation. Highly recommend!

One of the nice features of this hotel is that you can enjoy the onsen while looking out over the ocean. However, it is not very convenient without a car. I walked all the way from Beppu Station before discovering that the hotel offers a free shuttle bus. I’ve attached the shuttle bus schedule—I’d strongly recommend using it. The room was the biggest disappointment. Although it was advertised as a renovated, high-floor ocean-view room, it still felt very old. The bathroom was especially outdated, and there was a very high step between the bathroom and the room, making it easy to trip. The room really feels like it needs a proper renovation. Overall, the ocean-view onsen was enjoyable, but the rooms did not match my expectations.

The hotel's location is excellent; you can see it right from the JR station platform. After exiting the station, it's just a two-minute walk across the street. There's a Lawson convenience store right outside the hotel to the left. Upon entering the hotel, you're required to remove your shoes (they can be stored in lockers), and the entire hotel is shoeless and very clean. The room isn't large but is perfectly adequate. The bed is small, and the pillow is firm but very comfortable. The bathroom has a separate wet and dry area, which is great for families as it allows for simultaneous use without disturbance. On the 13th floor, there's a hot spring bath with both indoor and outdoor options, as well as private baths. No reservations are needed; you just go directly. If it's busy, you queue and wait; each person gets about 45 minutes. After soaking in the hot spring, there's free ramen and cold drinks available on the first floor at 10 PM. I really love the atmosphere of this hotel! The breakfast is plentiful and delicious, and the service is excellent. There's also a bus stop right outside the hotel where you can catch bus route 24 to Umi Jigoku (Sea Hell) without having to walk back to the JR station.

Celebrated 520 (May 20th) by booking a more upscale meal that day, and the experience was great ❤️. The location is fantastic! It's a 5-minute walk to Umi Jigoku (Sea Hell), so we went straight there after breakfast when it was less crowded. Regarding service, I have to say: it was the rainy season, and there were many staff members standing at the entrance, but they only bowed. It felt awkward watching adults and children run into the hotel in the rain to check in, and checking out involved carrying our own luggage in the rain too.

I was very impressed with this ryokan stay. We chose a Family Room, which comfortably accommodated four of us. The room had two air conditioners, keeping it pleasantly cool throughout our stay. The overall atmosphere was warm and peaceful, truly ideal for a relaxing getaway. The service was also very impressive, especially from the elderly gentleman and the male staff member who gave excellent advice. They were attentive and friendly. The other female staff were also lovely and provided equally great service. The ryokan also has an onsen for a relaxing soak, and the location is convenient, with easy access to a nearby mall close to Beppu Tower. Overall, it was a very memorable ryokan experience, and it's a place I'd love to visit again.

We checked in on 15 Jan, 2026 and planned to stay at the hotel for a nite. When we arrived the railway station , we walked around for a while and got a taxi outside the railway station to the hotel without paying the fare. Probably the hotel had arranged with the taxi drivers in that area that they will pay the fare directly. The check-in procedure is easy and comfy. 2 staff lead us to our room 小樓球。It’s a very nice room with 2 private onsen. The spring water is nice and made our skin very smooth. The hotel had arranged enough drinks for us, 3 alcoholic and 3 nonalcoholic. We had our dinner at ard 7pm. The presentation of the good is very good & eye catching. However, the quality of the sashimi was not very fresh. Taste of the tuna was a bit fishy and it’s wet and found bloody water after picked it up from the dish😓. I don’t eat beef and the hotel changed the 5 pcs of wagu to 3pcs of eel which didn’t taste very well. Not sure whether they grill it or not. Also they changed the beef that served with rice to miso and I didn’t think it’s fair enough. The breakfast on the next morning was up to standard. Bread was fresh and hot. Egg and sausage were quite good. Overall, service is good but the standard of dinner made me disappointed as I had informed the hotel at least one week before check-in and I think they have ample of time to adjust the menu for me. I’ve been to some other hotspring hotels with same request of not eating beef. They had changed my menu to chicken, pork or seafood like fish or shrimp and provide the equivalent size of meat for replacement.