Hotele Hot Springs w: Okinawa Prefecture, Japan

I was very disappointed they AJ cancelled my booking at last minute while we were on the way to the hotel. We found out there was a big group staying that night. The hotel has no business to cancel my booking via Agoda by offering us a upgrade to cottage with condition to reply. The booking was confirmed and payment was already done to Agoda. Apparently they wanted to cater to a big group. Agoda was not helpful at all too. Call to Agoda was responded by a chatbot. I am forced to book AJ at a higher room rate on that afternoon itself. That time, thypoon wind was approaching and we were on bicycles, scare that no room as available in the vicinity. AJ did not even apologize for the cancellation and did not offer us the original room price. The counter staff cannot converse in English and compounded the issue. Food choices were limited. When we want to checkout during typhoon rain, we requested to pay for transport to send us cyclists to community bus station, but was turned down. Even there was an AJ coach available. How pathetic and uncaring! We could have been stuck at AJ. The cycle ride back out will be impossible and dangerous in the rain, wind and unforgiving hill terrain over 12km. This episode was the only unpleasant incident during out nice cycling trip around Okinawa island. AJ is an isolated place. The cottage was dated. The only thing nice was the surrounding, at the end of the cape. From now on, i would not use Agoda for bookings. At this time of writing, i have yet to receive my refund. Other booking platforms would have refunded immediately. Btw, a lovely Japanese lady offered us a lift back in her car for us 2 stranger cyclists, 2 Brompton bicycles and bags to Yanobaru. We were truly indebted to her and wish her well.

The hotel was clean, modern, and very comfortable. The room was spacious and well-designed, and the staff were friendly and helpful. The location was also convenient, with easy access to the train station and transportation to Narita Airport. Overall, it was a great stay and I would definitely recommend this hotel to others.

Traveling as a family of four, we didn't specifically request extra beds, but we were pleasantly surprised upon entering the room – the hotel proactively arranged four beds for us. The sea view room was absolutely beautiful. The hotel pool is great for kids, very fun, with changing rooms, towels, and outdoor slippers provided, which was very thoughtful. We ate at the hotel's Japanese restaurant in the evening; the food was decent, but a bit pricey. It's also very convenient to walk from the hotel to restaurants on the main street. Definitely worth staying.

I highly recommend this hotel! 1. **Convenient Transportation**: Although it takes about two to three hours by bus from Naha Airport, the bus is direct. The scenery along the way is beautiful, and there's a rest stop in the middle for a restroom break. The bus drops you off right at the hotel entrance, so it feels like a scenic tour bus. 2. **Spacious and Cozy Room**: The room has a long sofa that can easily sleep one to two children. The bedding is incredibly comfortable, and both the bathroom and toilet are large. The overall decor features natural wood tones, which feels very relaxing and soothing. 3. **Fantastic Balcony Sea View**: We were given a front-facing room on the second-highest floor, offering an unobstructed view of the beach and the sea – truly relaxing. 4. **Hotel Amenities**: You can enjoy the hot springs daily, and the beach is just a stone's throw away. The hotel's private garden is also exquisite and beautiful. The aquarium is about a 10-minute walk, or you can take the shuttle car from the path near the garden. 5. **Dining**: The hotel breakfast perfectly suited my taste. For dinner, we chose the izakaya, which offered most Okinawan specialty dishes. 6. **Exceptional Service**: The most commendable part! We accidentally left our shoes in the room when checking out. We contacted the hotel via email and received a prompt reply. They then shipped our shoes to our hotel in Naha within two days, assisting with communication throughout the process. A huge thumbs-up! I highly recommend it to everyone! PS: It was raining during our stay, but the beauty of the scenery was still evident!

The room is spacious clean but slightly outdated. The staff are professional, helpful and warm. Public bath hot spring and swimming pool are included with room rate theres also a gym. Amenities are well provided. Location is quite far from the city centre. 15-20mins walk to kokusai dori street, around 10 to monorail by foot. Convenience stores and local restaurant/cafe are within reach. Overall, our stay experience was above our expectation.

The overall service was satisfactory. The bunk bed room is recommendable for a family of four. The Japanese staff were well-trained and left a good impression, but I got the impression that the Korean staff were being forced to do work that didn't suit their aptitude. It would actually be better if the Japanese staff handled inquiries using translation apps without any Korean staff.

The room isn't huge, but it fits three beds. However, opening a suitcase can be a bit tricky. There's a small mini-pool on the second floor, perfect for younger kids. Every afternoon, there are free activities and complimentary drinks. About 80% of the guests are ********* tourists. Facilities: 4.5 stars Cleanliness: 4.5 stars Ambiance: 4.5 stars Service: There's a slim and sweet Japanese lady at the front desk who speaks excellent Chinese and is very enthusiastic about her service. Thumbs up! She's actually much more polite than some of the other Chinese staff at the front desk.

We were welcomed warmly by the hotel staff. One of the hotel staff (feeling bad for not getting their names) brought us to our room and showed us our room amenities. The Premium Suite is very big and there is only one such suite in the whole hotel. The Suite comes with a balcony, living room, bedroom, futon area, large bathroom and a separated toilet. The balcony faces the beautiful sea. The only downside during our trip is that the sunset was covered by the clouds. The dining area is on the 2nd floor where our booking included one full-course meal for both dinner and breakfast. The staff will ask for your preferred dining timing during the check-in. Our futons were set up during our dinner time. We got to eat a good variety of dishes during our meals, and the food was very good and fresh. The staff also tried to introduce each dish in English. Thank you. Hot bath/onsen and steam room is located on the 1st floor. Not sure if everyone is enjoying the bath within their room, it was pretty quiet during our visit. We did not notice any gym or laundry facilities though.  Price aside, it is definitely highly recommended for families and larger group of friends who likes to enjoy the hotel stay and amenities. You will probably not feel like travelling out after stepping in.

I really enjoyed my stay at Sansui Hotel in Naha. The hotel offers two swimming pools: one on the second floor and another on the 15th floor, which has a great atmosphere. It also has a sauna and a traditional onsen, with separate sections for men and women. The hotel is conveniently located for getting to and from the airport, and they also offer a free shuttle service. Another great advantage is that Naminoue Beach is only about a 10-minute walk away. One thing to keep in mind is that if you don't rent a car, reaching some of the beautiful beaches in the northern part of Okinawa can be quite difficult by public transport. Overall, I would highly recommend Sansui Hotel if you're looking for a comfortable and relaxing stay with plenty of facilities and amenities.

This hotel is perfect for a vacation. The room's blinds have a unique design, which unfortunately means they don't block out the morning sun, so if you like to sleep in, it's best to bring an eye mask. Also, the hotel is divided into two sections: Beach Wing and Sunset Wing. We stayed in the Beach Wing this time, and while our balcony overlooked the sea, the hallway outside our door faced a road, and we could hear cars speeding by at night. You'd think the hotel is far enough from the road that the noise wouldn't be that bad. However, the room's design, with a long corridor leading from the front door to the bedroom (past the closet and bathroom), acts as a natural sound amplifier. If we stay at this hotel again, we'll probably request to be in the Sunset Wing, where the noise might be a bit less.