Hotele w Canberra z balcony

„We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests.”

„Crown Plaza Hotel located near Canberra centre point and next to Glebe Park. It is very convenient for shopping and entertainment. The breakfast buffet offers generous food and drinks.”

„A lovely place to stay. Very quiet and the staff were very helpful friendly and courteous.  The room was excellent there is however no in room coffee or tea facilities which was a shame.”

„I had a wonderful stay at this hotel. The staff were welcoming, professional, and always ready to help. The room was clean, comfortable, and well maintained. I especially appreciated the convenient location and the excellent breakfast. I would definitely stay here again and highly recommend it to others.”

„the service was good, and the location is nearby city centre, just 10 minutes drive to CBD. the room is also clean too, but there is no free parking and we have to pay $15 for a parking over night. just only the parking issue, the rest are fine. maybe we come back to this hotel again.”

„Sadly, got a room in the middle of the building with absolutely no view whatsoever, but the apartment was nice and clean and it had everything that you need! The water pressure was good too, which is a plus, and the receptionists were really friendly!”

„Overall, our stay at Madison Apartments was pleasant once we finally got into the room. The apartment itself was spacious, clean, and well-equipped with everything we needed — from toiletries to kitchen essentials. The A/C wasn’t working properly at the time, but it wasn’t a big issue since the weather was cool. However, the check-in process was extremely disappointing and frustrating. I had called ahead to ask if we could check in just 30 minutes early as I wasn’t feeling well and needed to rest. Upon arriving around 1:35 pm, we were told the room wasn’t ready, which I completely understood since the official check-in time was 2 pm. But when we came back at 2:40 pm, the room was ”still not ready”. The receptionist asked us to wait another 30 minutes to an hour — we ended up waiting until almost 3:30 pm, and it was still not prepared. It was honestly a terrible start to our stay — being sick, exhausted, and having nowhere to rest while continuously being told “just a little longer.” The receptionist was kind and apologetic, but it was clear she wasn’t getting any real updates from housekeeping. It felt disorganised and unprofessional for an apartment of this standard. Breakfast was another letdown for $25 per person — very basic, with no hot food. Just bread, cereal, fruit in syrup, and some bakery items. The pancakes were the only saving grace. Coffee mix wasn’t good either. Once inside, though, the apartment itself made up for it — spacious, comfortable, and had everything you could need. It’s a nice place overall, but the check-in process seriously needs improvement.”

„A beautiful relaxing setting, tastefully decorated with the indoor gardens and palm trees. The restaurant and bar are open to suit any traveler’s time schedule . The rooms are clean, fresh and very comfortable. Thanks for the great hospitality . Easy to find and secure parking. Mark and Sharon”

„Kinda old worldish but not too bad.Biggest pain was the fire alarm which went off on a freezing winter morning about 7:30 am.. This by all accounts is a regular occurrence and not rectified; set off apparently by some guy smoking; 20 minutes of ******** announcements before we found out from another traveler that it was a false alarm.  Management kinda smiked sheepishlyand did bugger all. Bathroom in our room was tiny and toiletries had to be collected from the front desk. 🙄 Had to lug suitcases up and downnstairs and at the front entrance. Kinda lame. Guy working the dining room though on the breakfast shift was a bit of a diamond. After an ‘odd’ comment he myst have noticed I was unimpressed with the fire alarm ******** and went out of his way. A bottle of birthday bubbly was a classy touch by him. I’d stay there again because of him.”

„Hotel is in a very good city location with access to light rail, coaches, restaurants and shopping mall within walking distance. Free breakie for kids too which was good and breakfast offer itself was acceptable. Apart from that you'd have to turn a blind eye to the state of the room itself (need to lower your expectations by a lot) , run down bathrooms ( needs major renovation), dusty bedsides and snack bar table, very crowded pool and lack of hotel car spaces.”