Odkryj pobyt w mieście Houston

I had high expectations, but I was unfortunately disappointed with my stay. The room I stayed in (deluxe king) is in need of a remodel/significant work. The paint on the bathroom door was flaking off, the mirror had brown/broken sections, and worst of all I realized the air vent blowing air conditioning had mold growing inside of it on the morning of checkout. I thought my allergies were acting up over the weekend, but I suspect this contributed to my symptoms.

Just finished a very quick 24 hour stay at Post Oak Hotel. We stayed here for the Bears vs. Texans game. The location was very convenient to the stadium. Everything about this hotel is high-end and exudes class. While we barely scratched the surface of all the things available here, we really enjoyed our stay. We did have a chance to eat the Craft FnB. Besides the tap being down, everything here was great. The wings were unreal. The hotel lobby resembles what you expect while visiting Las Vegas but in a good way. Like a small private Vegas hotel feel. The rooms were very nice, with the bathrooms being extraordinarily nice. We also had breakfast in our room which was beautiful and delicious. Great hotel!

Good good good good good

The bathroom was kind of “grubby” and the mattress and pillows were so uncomfortable that we contemplated leaving during the night and finding somewhere else

Very welcoming, and very clean, we got to stay on the 13th floor with a great view, and beautiful room and bathroom. We will be coming back!

Hotel location in the city center, not much to eat on weekends. And there's nothing to visit downtown Houston. There is no good green space. Fortunately, it's still close to the museum area.

Stayed in the hotel for 3 nights, can provide interconnected rooms, the hotel facilities are old and a bit dirty. The location is particularly good, as soon as the third floor of the hotel comes out, it is very convenient for shopping and eating.

for me this hotel one of the most grate hotel in all over my travel. thank you very much, i feel that i am special from check in time to check out time, with easy flexibility in dealing with customer.

I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,