Odkryj pobyt w mieście Lake Buena Vista

Check in is at 6 p.m. which is truly inconvenient since check out is at 11 a.m, Our room wasn't ready until after 7 p.m. Our room had a dead roach in it. On top, you need to pay for parking which is ridiculous. When you call the front desk, it takes over 10 minutes to get anyone on the phone. The rooms are small and cramped.4 of us in a room was truly tooooo much. The room wasn't cleaned while we stayed.

I've been coming to WDW since 2000, my husband since he was a baby. Our family usually goes about once a year but it's been getting harder to do so as we have 2 dogs. We decided the cabins would be a great idea so we can have them with us. Later, when we opted to leave our furry babies with family instead, we still kept our reservation as we were curious about the ”'Rough' it in comfort,” claims. It is Disney so it should be great, right?! Well, I traveled from Europe and was jet-lagged the first day. I only checked in to drop off groceries as my children were waiting at MK. I didn't think to check for cleanliness, just did the usual check of the beds and left (it is Disney, so it should be super clean is what I thought). Got back extra tired at midnight and went to shower. Found 2 used toothbrushes in shower along with a thick film of soap in shelving. Asked my husband for dish soap and sponge and scrubbed and showered. Too tired, I went to bed. Next day, got up early and left to parks. Again, paid little attention to cabin. Got back at 10pm this time. Look around, the filth was horrible. Dirty windows, stained dirty nook in kitchen, cobwebs, dust everywhere (behind furniture, ceilings, baseboards, moldings), mold all over bathroom ceiling, dirty floors, and TO TOP IT ALL, we grabbed what was labeled as clean linen with a seal for sofa bed to discover a gritty blanket with a BLACK sheet. I called the front desk and told them about bedding and everything else. Was told they will make a report. I said I want lodging up to DISNEY STANDARDS and that this wasn't it. By then it was 11pm and my son fell asleep. I asked for manager to come see me first thing in the morning. Manager comes and I said to please just come in and look around, He took pictures and I showed him mine. He asked that I send him the pictures I took. Didn't even have to argue, he could see exactly how bad the cabin was. He offered to put us in another cabin but given what I could see here, why would I switch cabins? It's obvious what their standard of cleanliness is so I asked to move resorts. The manager was very understanding and without me even asking, he refunded one night's stay. It really was that bad. My advice, if you're going to stay here, take a GOOD look around with lights on and open windows so you can gauge whether you are comfortable. Between being jet-lagged and entire stays at parks, also trusting Disney cleanliness standards, I stayed 2 nights too long. My second resort was a gem, and super clean. Exactly how Disney is supposed to be.

Perfect location, lots to do at hotel. Free breakfast, supper and 3 free drinks can't beat it. Walking distance to Disney Springs, shuttle to parks. Clean room, lots of towels, fridge, microwave & giant pool with hot tub. Felt like I was at a resort in the Caribbean. Will definitely be back.

Seeing that it was newly renovated, I was a little afraid of being ripped off when I saw the price, but to my surprise, the room was very clean, new and quiet, especially the bathroom, with no dead corners. The front desk was also very welcoming and could store luggage for free. The price was perfect.

Not bad, pretty good

I took my two children to Orlando Disney during the summer vacation, and I am very satisfied with the hotel. The service is very good, there are doormen to help open the door when getting on and off the bus. View room, you can see the hotel's swimming pool from the window, the view is very good. Two double beds are big enough. The hotel has buses to and from the four Disney theme parks, which is very convenient. There is a coffee machine, refrigerator, and no microwave in the room, but there is a microwave available at the vending machine in the lobby. The hotel staff come to clean and make beds every day, but there are no toothbrushes and slippers, so you have to bring your own. The hotel is very close to the Disney shopping mall Spring, walk for a few minutes and buy a lot of gadgets

Absolutely a beautiful and Comfortable stay! The pool is really nice and the bar by the pool was nice too! We were in Orlando for 2 weeks so had to use the laundry room at the hotel and it was clean and nice but keep in mind $4 to wash and $4 to dry 1 load. I was charged a resort fee of $30 a night and parking was an additional $20 a night. I did not know this until.check in!! I asked to have parking removed because an extra hidden $50 a night cost was alot!! They did remove the parking said it was because I was an Annual Disney Passholder. I feel like you should know all the cost before you book. Other than the additional fees the hotel and our stay was great!