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5 star

Riad Fes - Relais & Chateaux
4.6/578 opinii

Riad Fes - Relais & Chateaux

Fes|Fes Médina w odległości 0.32km
First of all, this is absolutely a 5-star hotel in terms of the physical property. The building is breathtaking, the location is perfect, the services offered, from the in-house restaurant to the spa to the rooms are really quite difficult to fault, at least on paper. Unfortunately, this is where the good seems to end. There are a number of recent reviews heavily criticizing the service here. We decided to ignore them, figuring it was likely just a few one-off bad experienced, and that ours would be better. This was a mistake. The service is some of the worst I have received period, from any hotel. The full list of complaints is too long and detailed to really convey here, but suffice to say, the short of it is that we were constantly made to feel a burden to the staff. At every turn, it seems they tried to do as little as possible to assist. One such example, when we asked if they could spell the name of a restaurant they suggested, we were told ”no.” Didn't ask if they could make a reservation for us, escort us to there, or even (god forbid) print out a map or listing of the restaurant, just asked to spell it. When we arrive our first night to a shower drain that failed to function, we had to try 4 separate times to get it repaired, each time them sending up the same person, a bellhop, to do the work, and telling us that we were wrong that the drain was broken. The video we have of the shower overflowing after each ”repair” would seem to suggest we weren't indeed wrong. We asked prior to arrival if they could arrange shipping of some souvenirs home, they assured us it wasn't a problem, I'll let you guess how that turned out. Service was bad to the point that one evening, the bartender running the rooftop bar, which was losing power every few minutes and staffed by one sole bartender for 40+ guests, was evening complaining. The list goes on for much longer, and in some cases, more egregious offenses. Worst of all, when we reached out to the property to share our experience, they failed to even reply. No apology, no cut and paste PR reply, not even an email confirming they had received our (now numerous) emails - just radio silence. The primary issue seemed to be two fold, the first being that the hotel is understaffed, the second being that (some of) the staff that was there seemed to be poorly trained in hospitality. Really, there are too many great Riads and other accommodations in Fes to bother staying here - do yourself a favor and find another.

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Dar Chourouk
4.1/536 opinii
Used by two women. I am located in the middle of the old city and I think you can enjoy the atmosphere of Fes as it is. Because it is a riad, the interior is in Moroccan style, the tiles are cute, and the tension is increased. Add the welcome drink mint tea. The staff is very very friendly! ! If you are late and leave early in the morning but want to shop, He told me what he wanted because it did not open in the morning, so he visited recommended shops and restaurants. I’m sure it’s not very cheap, I was taken to a shop near my friends, I don't know if it's right or right, I'm very grateful soon. I didn’t give a tip because I could meet the next day, In the end, I couldn't meet and pass. No request. I really want to pass it. Each sheet of paper has 15DH printout service. The cost of a taxi to the airport is 200DH per person. It may be a little higher than the market price, but I think it can. I think there is no towel. The drainage in the shower is a bit bad. It is easy to block immediately, but it is fine to discard a small amount. With breakfast Simple bread and jam, orange juice, etc. appeared. I feel good eating on the roof. I want to stay for about three nights!
Dar El Ouedghiri
4.5/547 opinii
The B&B is located in the old city of Medina. It takes about 500 meters to walk to get off the taxi. There are people on the roadside to help drag luggage. The door of the hotel is too small. It is a bit unaccustomed to the stairs such as climbing steps. Most of them are like this. Don't use Dongtian (see picture) 👍 The hotel is very good, very clean, the service is very delicate, the room includes breakfast, the breakfast variety is just enough but the ceremony is full of 😊 The hotel lobby (Salon/Living Room) and the roof terrace are very good, the public area is perfect, the price is very high, and the living is pleasant. Recommended 👍
Riad Laaroussa
4.8/556 opinii
The experience we had at another Riad set very, very high expectations, so read this with that in mind :) I've worked and stayed in luxury hotels around the world, and if you're looking for a stunning hotel, with pleasant service this would be a top choice. However overall we were looking for more of an intimate experience. Staff were very nice; they were young, friendly, kind and caring. Travelling with my mother however, it felt very uncomfortable when I was asked 'how my wife was doing?!', this summed up the disconnection between the hotel and the experience. A beautiful hotel but short of a 4/5 star experience. It is one of the most stunning Riads you will stay at. The restaurant serves great food, and the views are amazing - if you can handle the three floors of steep steps. Overall, you won't be disappointed but it felt like when we stayed there was no manager for those extra touches you expect when paying this much.
Hotel & Spa Dar Bensouda
4.7/549 opinii
The younger brother at the front desk is very enthusiastic, because the language is different... I am very patient to give us directions, help a local guide... The hotel location is too far from the city gate, the luggage is manually dragged by the workers... difficult to find, they will not find it. I will get lost in the old city...
Riad les Chrifis
4.2/510 opinii
Eccellente sotto tutti i punti di vista. Abbiamo prenotato per email una navetta che ci venisse a prendere all'aeroporto tramite il riad. All'arrivo (di sera tardi) davanti alla porta della Medina, ci aspettava un cordiale e sorridente Omar per guidarci fino al riad e aiutarci con i bagagli. Il proprietario è venuto a darci un benvenuto caloroso l'indomani mattina a colazione che si degusta nel giardino fresco e rigoglioso a pian terreno. Omar, sempre cordiale e sorridente, prepara e serve la colazione tipica, prodotti freschissimi con un sapore intenso, burro e marmellate artigianali. La nostra camera, decorata con piastrelle tipiche colorate, era grande, molto bella e pulitissima, con un letto matrimoniale comodo, biancheria da letto in cotone spesso e di buona qualità, tavolini da notte e presa da entrambi i lati, 2 armadi a vista e un bagno in mosaico pulito e comodo con asciugamani cambiati ogni giorno. All'ultimo piano si trova una terrazza panoramica con tavolini e sedie dalla quale si può ammirare una parte della Medina. Il riad si trova in un posto strategico, a pochi passi dalla porta azzurra (Bab Boujloud) dove si trovano i ristoranti per pranzo e cena, nonché in mezzo alle 2 vie commerciali più importanti. Torneremo sicuramente!
Riad le Petit Patrimoine de Fes
4.4/511 opinii
Le Riad est au cœur du Médina, l'emplacement est très pratique pour la découverte de Fès. Notre séjour était un pur bonheur, la chambre était spacieuse, propre, bien décorée et chaude. Le personnel est un coup de cœur, il était à la hauteur de l'hospitalité marocaine, très aimable, agréable et aux petits soins. Nous avons adoré le thé et les petit déjeuner, copieux et variés, en terrasse, la vue est juste magnifique, idéal pour commencer et finir la journée. Je recommande vivement cet établissement si vous voulez rendre votre séjour à Fès inoubliable.

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