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Opublikowano1 paź 2025
Gość
Great breakfast with many choices of food & very comfortable atmosphere. All hotel staff provide very good & professional services, especially the reception & the technical staff. The lobby lounge “EL Hall” is excellent, we were there everyday.
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Cena za noc od:20 115 JPY
Opublikowano8 wrz 2026|Family Studio
Guest User
Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply.
Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms.
Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am.
Overall, disappointed.
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Cena za noc od:8 577 JPY
Opublikowano18 maj 2024
Gość
Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful.
Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about.
Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.
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Cena za noc od:15 329 JPY
Opublikowano10 lip 2025
Gość
Stayed a couple of nights in NYX Hotel Bilbao. The location of the hotel is ideal, with most attractions within easy walking distance. Close to the old part of Bilbao which has plenty of restaurants and bars. Also close to shops and a nice riverside walk to the Guggemheim museum. Can’t rate food as did not use hotel amenities. Overall the hotel had a modern stylish feel to it. Check in and out was speedy and staff were courteous.Rooms are quite small and the glass walled bathroom may not suit everyone’s taste. All in all, we were happy to stay at this hotel for it’s location and overall stylishness.
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Cena za noc od:18 694 JPY
Opublikowano4 mar 2024
Gość
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
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Cena za noc od:18 101 JPY
Opublikowano11 mar 2024
Gość
Myślałam, że sauna jest wliczona w cenę pobytu, dlatego zarezerwowałam hotel.
Kiedy wspomniałam personelowi, że nie ma za nią dodatkowej opłaty przy rezerwacji online, powiedziano mi, że jest częścią spa. To bardzo mylące, bo skoro była częścią spa, to dlaczego o tym wspominać, a nie uwzględniać w sekcji spa?
Spa i sauna to nie to samo i jeśli jest to płatne, to powinno być to zaznaczone.
Wszystko inne było niesamowite. Poza tym nie ma oddzielnej opłaty za samą saunę! Chciałam tylko korzystać z siłowni i sauny, ale nie ze spa! Nie było możliwości zarezerwowania sauny bez spa.
To około 20 euro za wejście, a nie za dzień, co moim zdaniem było oszustwem, zwłaszcza gdy ma się już zarezerwowany pokój w hotelu i opłaciło się go! Personel ponownie nie wykazał się elastycznością, albo płaci się za coś, z czego się nie korzysta, albo tego nie otrzymuje!
Ostatecznie nie zarezerwowałem pokoju, ponieważ nie chciałem korzystać ze spa i uważałem, że opłata za 15 minut korzystania z sauny jest zbyt wysoka (20 euro).
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Cena za noc od:15 187 JPY
Opublikowano22 cze 2025
Hosan
Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
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Cena za noc od:15 922 JPY
Opublikowano1 maj 2025
Gość
Nice hotel, seems quite new and fresh.
Our room was quite spacious. All key locations in Bilbao can be reached within 30 minutes walking.
The cons- no kettle or fridge in room. The shower is a glass cube in the room, could be uncomfortable for some.
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Cena za noc od:14 263 JPY
Opublikowano15 lip 2025
Gość
La cama es un soniquete continuo no es demasiado pedir un colchón duro de calidad y que no suene al moverse,solo moverse para levantarte.
La habitación estaba muy fría según el termostato 19º a la llegada y fue poco a poco subiendo hasta los 24º al tercer día no es sano pasar frío en invierno ponemos la calefacción a 25º y en verano el aire a 19º.
Mal muy mal .
Por último tiene una terraza con servicio de bebidas y domingo a las 20:00 no había posibilidad de tomar un cocktail porque no tenía hierbabuena y faltaba café y no había posibilidad de algunas otras bebidas porque se habían agotado
Un desastre pedí un zumo de tomate y lo devolví porque era un tormento de picante
Es verdad que no nos cobraron ni el zumo ni el agua que sustituyó el zumo ni la cerveza de mi pareja.
Pero el servicio penoso. Son cinco estrellas de hotel.
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Cena za noc od:26 180 JPY
Opublikowano23 lut 2024
Gość
很多年前住過一次,這次過來整體感覺還不錯,位置當然相當方便,去中心區域商業街,古根漢姆,老城區,都是步行即可,周邊那些非常好吃的餐廳,pintxos也都如願再次嚐到。房間整潔夠用,而且還提供了整套洗漱用品,手續也快捷。可能周邊的食物太美味了,相比來説早餐感覺比記憶中遜色。沿街麼肯定會有噪音,但也還好不是太大問題,因為空調感覺有點悶我還開了點窗,這樣情況下噪音也沒有影響到睡眠。
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Cena za noc od:10 354 JPY