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„The stay was great , there was butler help us arrange for station pickup and drop off . There was souvenir given to kids. However the front office staff wasn’t that helpful , we couldn’t use T3 to book taxi, the staff did not help us book a taxi, only ask us to flag taxi on the road ourselves . The smart system didn’t respond too well, wanted to open the curtain by voice command but couldn’t work, and the washing basin couldn’t drain water very well , need to use hand to open the drainage to release water.”

„Location is close to the forest nature park incl. waterfalls 20 min. (need additional ticket) and is directly at the hot springs bathing area 100m. The entrance ticket was included for the hotel guests. The ticket for waterfalls and vulcano lake could be purchased at the hotel. In general very nice in winter time.”

„They offer a pick-up and drop-off service to the high-speed train station, which is just a 5-minute drive away. The room was good, and there are restaurants and supermarkets nearby, so it's good value for money. The breakfast selection was average, but enough to fill you up. Plus, there were free frozen pears!”

„1. Free Pick-Up from Railway Station The free pick-up service from the railway station was smooth and incredibly helpful. It made our arrival stress-free and set the tone for the rest of our stay. 2. Room The room was spacious and impeccably clean, with the added convenience of a heater in the washroom—a definite plus point, especially in colder weather. 3. Hospitality The owner, Mr. Feng, and his staff, especially Mr. Xia, along with the rest of the team, are gems. They are extremely helpful, and their intention to assist guests is genuine. They provide support with a smile and never show any reluctance. Their efforts made our stay both comfortable and memorable. 4. Assistance and Arrangements Mr. Feng and his staff went above and beyond to make our trip seamless. They arranged transport to Xue Li Mountain and helped us purchase tickets at a reasonable price. Mr. Feng even accompanied us to a restaurant to introduce us to a new dish, which was a delightful experience. The next day, Mr. Xia helped us buy tickets to Changbai Mountain (Heavenly Lake). He also ensured we were dropped off at the bus station and picked up later, making the process entirely hassle-free. 5. Farewell This hotel holds a special place in our hearts. On our departure, they dropped us off at the railway station early in the morning. Mr. Feng himself joined to bid us farewell, which touched us deeply. 6. Final Thoughts Their hospitality reaffirmed our faith in humanity. The kindness, care, and genuine efforts of Mr. Feng and his team made this stay unforgettable. Love and gratitude to all of them!”

„Stayed here for 3 nights. The hotel offered a complimentary pick up and drop- off service from the train station which is highly appreciated especially in the cold. The room is clean and location-wise, while there isn’t much around, I could walk to the touristy street in 15 mins with many restaurants in the vicinity. Changbaishan Visitor Center is also about 25 mins by foot. I find it quite convenient! The driver(s) also offered private transport to the various local attractions like hot spring and float down the river at reasonable rate (there is a published rate for transport provided in the hotel for reference) and at discounted price for the various attractions. All in all, I am very pleased with my experience at the hotel!”

„Before the kids head into their final year of high school, we decided to take them on a trip. We've stayed at Xipo before, but this time we chose Beipo Endouli, which is located in the commercial district. After checking in, a butler helped us with our luggage. The room was clean and tidy, and breakfast was very varied. In the evening, there was a fireworks show at the scenic area. For meals, you can eat in Endouli or head to Erdaobaihe Town, which isn't far and offers many choices, especially Korean ethnic cuisine. Overall, even if you don't go out, staying at the hotel is very comfortable. The hotel also provides a free shuttle service to and from the high-speed rail station.”

„Changbai Mountain Landscape International Eco-Exchange Center — where “eco-exchange” really means exchanging knee joints for enlightenment 🐕🦺❄️ This old dog picked this place as a first-timer to Changbaishan because on paper it reads like a dream: ✔️ 5-minute walk to the Changbai Mountain VIP entrance ✔️ Hot springs inside the compound ✔️ “Eco-exchange” — which I later learned refers to exchanging comfort for character development Location? Prime marrow bone. 🦴 Reality, however, is a scenic winter obstacle course. The hotel is thoughtfully scattered across three separate buildings — one for check-in and breakfast, another for hot springs, and because suspense is important in life, the Food Plaza lives in yet another building. In winter. On ice. With wind that slaps. Not exactly age-old-dog friendly. I waddled. I shuffled. I negotiated with my knees. At one point I believe my soul lagged behind and had to catch up. To offset this Arctic triathlon, the staff are available 24/7 on WeChat, responding faster than I can type “why did I choose this hotel?” Efficiency deserves a respectful tail wag. 🐾 Now let’s talk Food Plaza, the hotel’s redemption arc. The food is genuinely scrumptious, warming, and emotionally supportive after being bullied by Changbai winds. Takeaway is allowed — which means you carry it yourself. Eco-exchange again. This dog fetches his own dinner. 🥸 Then there’s the hot spring schedule. Opens at 13:30. When the mountain is closed and the hot spring is closed what exactly is an old dog meant to do? Stare into the snow? Question life decisions? Age visibly? Ah yes — write this review. ✔️ ⚠️ Now, the bone that refuses to go down smoothly. Despite having a relaxed stay, I felt continuously pressed for a 5-star review — on departure day from the first meeting in the lobby to gentle reminders all the way up the bus. At that point, it stopped feeling like hospitality and started feeling like an exam I didn’t sign up for. It made me sad, actually — because it suggests staff performance may be chained to guest reviews like sled dogs pulling corporate KPIs. Trip.com, if you’re listening: no guest should ever be pressured to review. The moment reviews are pushed, ratings stop being honest and start being decorative. This old dog is an independent reviewer. I don’t bark on command. I don’t roll over for stars. And the harder the push, the more my paw hovers over the lowest rating out of pure principle. Still — despite the ice, the walking, the soul-searching — the location alone makes this a smart base for Changbaishan first-timers. Just come prepared with: • good boots • strong knees • emotional resilience • and the confidence to say, “I will rate when I’m ready.” ⸻ #Dogevangelistauthor #patiencechee #BoneofLoyalty #BoneofBranding #DontBuyAdoptADog #AdoptDontShop #ResponsiblePetOwnership #ChangbaiMountain #Changbaishan #Tianchi #HeavenLake #ChangbaiMountainHotel #HotSpringHotel #WinterTravelChina #EcoExchangeCenter #VIPEntrance #OldDogTravels #SlowTravel #HotSpringLife #MountainRetreat #FirstTimeChangbaishan”

„⭐⭐⭐⭐⭐Highly Recommended! The hotel facilities are brand new and spotless, making for a fantastic stay! A special shout-out to Rora at the front desk! She was incredibly warm and friendly, always willing to help. We encountered various issues during our trip, and she promptly assisted in coordinating and resolving them efficiently and patiently, which was incredibly reassuring. The laundry room was a lifesaver on our journey! We could wash clothes that were dusty from sightseeing or soaked from rafting, and they even had a dryer. The staff were very thoughtful, helping to wash, organize, and fold our clothes before returning them to our room. This was incredibly practical for families traveling. The buffet breakfast offered a rich variety of options, and the hotel's hot spring experience was excellent. They even provided complimentary hot spring tickets, making for a wonderfully relaxing soak after a day of activities. The overall service was meticulous and attentive. This is definitely our top choice for travel to Changbai Mountain!”

„Our family of 4 had a wonderful 2 nights stay in mid December. The great service started even prior to our stay as we had 2 personal concierge 小张 & 莹莹 assigned to us. We had requested for connecting rooms via Trip and 小张 & 莹莹 contacted us directly via WeChat. They not only helped us get connecting rooms, they also gave advice and helped to arrange for our luggages to be sent to the hotel while a private driver (additional cost) picked us from the train station to start our tour of Changbaishan immediately so that we do not have to waste time traveling. All the staff at the hotel were wonderful as well. Our room package included 3hr ski tickets and access to the natural hot spring. It was our family’s first time trying to ski and we asked our personal concierge to arrange for private coach (additional cost). Immediately upon arriving at the ski lodge the coach was waiting and led us through the entire chaotic process of collecting and wearing the gears. The hotel has direct unlimited access to the hot spring and it was also a great experience not to be missed (Don’t forget to pack your swim wear!) It even has a fish pool where we dip our whole body. There’s also a Cute Pet Paradise with different animals you can feed. Overall there’s plenty of activities for everyone and we will definitely highly recommend the hotel to everyone coming to Changbaishan.”

„Hotel is quite old. Hotel wifi can’t use for IG and facebook, only for china app like wechat & xiaohongshu”