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„We had an exceptional family stay at the Toyako Manseikaku Hotel Lakeside Terrace! The views of Lake Toya from our room were breathtaking.The buffet dinner and breakfast were fantastic, offering a huge variety of delicious food for everyone. A major highlight for us was relaxing in the onsen with its stunning lake view. The staff were incredibly friendly and helpful throughout our stay, making us feel very welcome. The rooms were clean and comfortable, perfect after a day of exploring the area. We highly recommend this hotel for any family visiting Lake Toya!””

„The location is the best which just one minute walking distance to the bus terminal to/from Toya Station and in front of the ferry pier. Please see my photo. Perfect location. The front desk receptionist lady was friendly. I was placed to a lake view Japanese style room. It doesn't include shower but toilet in the room and it looks like old but I love the room. The view from the room's window to Lake Toya was excellent. I love my room's window can be opened, I could see more clear to the lake view and to have fresh air from outside by opening the window. Even it was a raining day, cloudy and frosty. The view is still spotless good. The service was good. The room was clean, tidy and come with all necessity, but bath/shower excluded. However, based on the price, I was happy with it because I don't mind to use the bathroom in the onsen area on floor one. There was only two down side that I found: First, the male onsen area floor was sticky and slippery with moss (My left hand accidentally touched it and my hand was sticked with moss in outdoor onsen area) that includes indoor and outdoor area. I wish they would take more effort to the cleanliness of onsen area. Second, the suana was not available for customer to use. However, I had a fantastic sauna and onsen in 万世閣 (a hotel where is just a few minutes walk away from Toya Grand Hotel) by a paying walk in onsen fee(1300 yen) for non-resident. So, it didn't affect me much. Overall, my experience was good. I would give Toya Grand Hotel 8 out of 10. I love Toya Grand Hotel. I would recommend it.”

„My brief, one-night stay at Kohan Tei left me with mixed feelings. Stepping into the hotel, it was immediately clear that the property is quite dated; honestly, everything just looks worn out. This dated feel detracted from the experience, leaving the stunning lake view as the only true highlight—and even that is conditional on good weather, making it a bit hit-or-miss. The onsen was, unfortunately, a disappointment. The facility itself is small, and I found it inconvenient that they don't provide towels, requiring a trip back to the room. The biggest issue, however, was the outdoor bath: the water simply wasn't hot enough to truly relax in the cold winter air. On the positive side, I could see why the buffet dining is a big draw. Both breakfast and dinner seem popular, especially since they offer the fun option to do your own mini grill or hotpot. My only critique here is that the breakfast time felt relatively short—it was a definite rush to finish before the cutoff. Finally, the location is excellent for exploring. We enjoyed a lovely post-meal walk that stretches all the way to the ferry dock (about 3-4 km). It's a peaceful stroll with sculptures along the way, perfect for a photo or two. Overall, while the setting is beautiful, the hotel is truly due for a major renovation.”

„Probably the world’s best hotel with impeccable service rendered by superb warm & ultra friendly professionals. We can behold the most awe-inspiring & panoramic view of Lake Toya ⛰️ right from the comfort of our hotel rooms, New haven of happiness discovered on earth 🌈 Most grateful to Ms Harada San (Front Office) 🩷🩵whom went beyond the extra mile 🛼🛼 to create wonders & innovate lasting beautiful memories 📸 for our 🎂 & wedding celebrations 🥂🍾 with her magical touches. WOW, it’s truly unforgettable for a lifetime 😘 This is definitely the best place which warms our hearts 💕 in Hokkaido Sapporo Lake Toya 🇯🇵 & we desired to call “home sweet home” 🏡 during an icy cool winter ⛄️❄️ 🧊 . Most impressive oishi & extensive buffet spread with succulent fresh seafood 🦞🪼🦀🐙🐠 & Hokkaido waygu beef 🥩🍖 for pampering indulgence. There’s even an onsen hot spring spa on site but we shy shy to use. Highly recommended, excellent job well done ✅”

„The hotel is really really old. If you like nostalgia kinda vibe, this is it, it feels like it has not been renovated since opening 😅 room is spacious enough for 2 person. The only thing good about this hotel is the view. It's just too pretty sitting my the window looking at the beautiful lake toya especially during sunset time. Breakfast is just alright, nothing fancy but good enough for a simple breakfast.”

„When booking did not mention 10 years old kid need to pay additional 3000yen for bed sharing. Pricey compared to all my other hotel booking at Hokkaido. There is no water bottle provided, no amenties as well. All massage chair spoiled. Do not worth the price paid.”

„家庭式房間 很大 還有閣樓一層 房間有冰箱 淋浴和衞生間分離 很乾凈 無異味 也很安靜 有洗衣房 有烘乾機 當天有其他日本遊客入住 老闆人很好 很樂於幫助你 可以約好時間接送你去車站或者温泉街 晚上我們晚上坐船看煙花要9點二十多結束 老闆也很幫忙在那個時間來接我們回 旅館旁邊有三條徒步路線 有兩條比較短 各自來回花半個小時多 清晨一路緩行到金比羅火火口展望台 偶遇野生梅花鹿 互相好奇而謹慎的觀察片刻 然後一扭身 它跳鑽入路邊的植叢不見了 得了意料之外的小福利 據老闆説其實這裡有很多鹿 到了展望台 可以遠眺洞爺湖和温泉街區 以及綠山環抱的一潭碧水（小小火口） 老闆熱情邀請我們冬天再來 想來雪景更勝一籌”

„Possibly the best hotel we’ve stayed in Japan. Everything was perfect and attention to detail was paid by the staff everytime. Just remember to contact the hotel in advance if you require transfer from JR Toya to the hotel. There were plenty of games to play at the hotel and the view of the lake was amazing. The lounge area has a bar for those who are into alcohol. The room was spacious and super comfortable with high quality amenities provided. The private bath was also superb. There’s a coffee grinder and drip coffee maker which was an interesting experience. Breakfast and dinner were also very delicious with top notch ingredients. Highly recommended!”

„Usługa tutaj jest naprawdę następny poziomciepły, uważne i konsekwentnie przemyślane przez cały nasz pobyt. Jedno z absolutnych zalet było zestaw kolacji 8-course. Bardzo zalecam to każdemu, kto tu zostanie; jeśli nawet odwiedzisz, doświadczenie 8-course jest koniecznością. Ponieważ nie ma wiele w okolicy, wybór kolacji hotelowej jest zdecydowanie najlepszym opcją i jest warte tego. Sam hotel jest niesamowicie zimny i wypoczynkowy, idealny do rozwijania. Oni również zapewniają autobus do pobliskich atrakcji, co sprawia, że pomimo cichej lokalizacji łatwo się poruszać. Widok jest piękny, szczególnie z widokiem na otaczającą się naturę, a każdy szczegół odzwierciedla usługę najwyższej jakości i prawdziwą gościnność. Ogólnie, spokojny wycofanie z wybitnego jedzenia, oszałamiające widoki i wyjątkowe usługi. Wysoko zalecane dla każdego, kto chce się odpocząć i być dobrze dbanym.”

„This hotel operates entirely on a self-service basis, with staff rarely available to assist. It can be quite difficult at times. When you do ask for help, their tone is often impatient. The hot spring room has a strong, unpleasant odor, as if it hasn’t been cleaned in a long time. The room features Japanese tatami mats, but you have to make your own bed and set up the bedding yourself. Room cleaning is basic and not very thorough, and there’s no service to speak of. Given the price, I don’t think it’s worth it at all.”