Hotele w pobliżu: Tunku Abdul Rahman Marine Park w Kota Kinabalu

Over all are very good experience. Room was clean and tidy, value for money. Ideal location, near seafood eateries. The breakfast buffet spread is excellent. Staff was very friendly and helpful.

Perfect for family staycation, this hotel offers first-class accommodations, personalized touches, and charming extras like homemade cookies and mulled wine. Enjoy the informative and engaging history tour, spacious rooms, and stunning views at this heritage-style escape.

An excellent stay again. Reception are friendly and helpful. Room are extremely Clean. I love my room. Important thing is this hotel room toilet using WATER SPRAY (MUSLIM FRIENDLY). This hotel is attached to shopping mall. Convenient. Many eateries too. Breakfast have many choices to fill your empty stomach. This restaurant coffee are excellent. ONE IMPROVEMENT NEEDED : Hope they will consider serving fruits too during breakfast.

This is the first complaint review I leave while living in Kota Kinabalu for the past eight years. I booked for a sleepover party I made to celebrate the 16th birthday of my beloved daughter and friends. The connecting room, birthday decoration, and extra bed that the hotel specifically requested were not prepared, and above all, the smell of mold from the room was shocking. I am an asthmatic. I couldn't complain in front of happy children, so I had a terrible night. When I woke up in the morning, the children also had a hard time with the smell of mold. I felt sorry and ashamed to my daughter and friends. I talked to the staff about the situations while checking out, and they told me to leave a review. Room numbers 7331 and 7332 must be checked.

We spent 3 nights at Gaya Island Resort and had a great time, I thought I would write a review because there are a few things worth considering before you go. Firstly, the place itself is amazing, the staff are super friendly and caring - probably the most professional I have ever experienced in my many years of travelling. So all in all it was a wonderful stay. The things worth noting are as follows: 1. The sunbeds, I think may have mentioned it and it's worth mentioning again - there are nowhere near enough. When you pay and arm and a leg to stay at a beautiful resort it is annoying that they haven't found a way to add more sunbeds. People get there early, throw on their towels and stay or disappear and the seat is gone for the day. This is a solvable issue and the resort should so something about it. 2. Check in is after 3 - could be later - and it's not flexible, so if you are arriving earlier be prepared to sit around waiting for your room. It would be nice if they could flex a little as waiting hours for a room without your bags is not a joy, but it is what it is. 3. Eating - you are on the resort, so you are eating in one of their restaurants - no other options available. There are a few restaurants so not really a problem (we did the hot pot restaurant and it was great), but good to be aware. By far the most expensive places we ate in Malaysia, but I guess given the quality of the resort it wasn't a surprise and the main restaurant is reasonable enough. 4. Activities - my wife and daughter did the cooking class and loved it, we did the night walk - which was fun and me and my son did the coral garden. The Coral garden was fun and I was lucky to see a big old shark. However there is a large amount of plastic floating on the surface of the water that is quite concerning and makes the whole place not feel so clean. The corals and fish look healthy so may be fine, but be prepared to swim through bottles and crisp bags to see the fish. The local resorts and local authorities should really work together to resolve and you pay the tourist tax, so not sure where that's going, but not to plastic clearance by the look of it. Hope that's helpful. all in all, it's a beautiful place to stay, could just do with a tweak here and there to make it even better

I recently stayed at Mercure Kota Kinabalu, and my overall experience was a mixture of positives and negatives. The hotel's ambiance and service were generally acceptable, but a couple of aspects left me with a less than perfect impression. On the positive side, the room, although not the promised city view, was comfortable and well-maintained. The amenities provided were standard and met our basic needs for a short stay. The hotel staff were friendly and helpful, adding a pleasant touch to our overall experience. However, one notable drawback was the discrepancy in the room description. Despite being assured of a city view, we were assigned a room overlooking the opposite facing the busy road. While this may seem like a minor issue, it did impact our overall satisfaction, as the promise of a particular view was one of the factors influencing our choice. Another inconvenience was the lack of dedicated parking facilities at the hotel. This meant that my husband had to purchase parking coupons daily, adding an unexpected expense to our stay. Moreover, the strict enforcement of parking regulations by 8 am posed a challenge, especially for guests who preferred to start their day later. In conclusion, Mercure Kota Kinabalu is a decent choice for a short stay, offering comfortable accommodations and friendly service. However, potential guests should be aware of potential discrepancies in room assignments and the absence of on-site parking facilities, which may affect the overall convenience and cost of their stay.

No WiFi in my room for 24hours. Complained some more the next day then they finally changed it. Self check in service apartment. Pool is nice , gym okay too. No food options convenient.

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.

The check in time took almost half an hour and I already booked through online. Suppose to be short time since already booked online. Room is spacious and comfortable. Food buffet for breakfast is deliciously satisfying. Sauna is currently under maintenance.

Very disappointed..I don't know why you staff say the remote tv gone.!!!!then I loose my deposit RM50,,,for those bastard staff,,if U want took d RM50,just let me know and don't claim or charged me like a thief to stole U remote tv... Just let those person who check my room that time,,I won't let U go so easily...”berani buat berani tanggung,tolong jangan menyesal...”