W czasie pobytu w obiekcie takim jak Cove D'Ancak and Bungalow w mieście Kutuh zamieszkasz 10 minut samochodem od atrakcji takich jak Plaża Pandawa i Bali Collection (centrum handlowe). Hotel znajduje się 9,2 km od atrakcji takiej jak Jimbaran Beach (plaża) i 9,3 km od miejsca takiego jak Nusa Dua Beach (plaża).
Do pokoju przylega ogród, z którego roztacza się piękny widok. Dostępne są również takie udogodnienia rekreacyjne, jak basen odkryty.
Recepcja jest czynna w określonych godzinach.
Poczuj się jak w domu w 8 pokojach. Bezpłatny bezprzewodowy dostęp do internetu zapewni łączność ze światem. Udogodnienia obejmują biurka i oddzielne strefy wypoczynkowe oraz sprzątanie raz na pobyt.
„It was a truly wonderful place, and the bungalow was mesmerizing. I booked the Bungalow room with a pool view, and it absolutely met my expectations.
However, we experienced a major issue that night. Due to heavy rain and strong winds, water started leaking from the roof, causing our bed to become wet and unusable for sleeping.
I would like to sincerely thank the night staff who assisted us and tried their best to contact the management. Unfortunately, I did not clearly catch his name — it was either Rival or Deval — but his effort and helpfulness were greatly appreciated.
The management initially offered to move us to another room, but I was informed over the phone that it would be the smallest room type. I declined this offer, as it did not match the value of the room I originally booked. I understood that the property was fully booked that night, and I truly appreciated the explanation. However, I was only asking for my rights as a guest and for a better experience, which initially could not be provided.
Later, someone from The Cove customer service contacted me via WhatsApp, but unfortunately this caused further dissatisfaction, as they repeatedly refused my request to speak with a manager and kept rejecting my request for late check-out (LCO) as compensation.
I then returned to the front desk and politely requested the staff to contact the manager again. Thankfully, the manager answered the call. In the end, they allowed us to stay in a larger suite/villa room and honored us with a late check-out as compensation for the inconvenience caused.
I would like to express my sincere gratitude to the manager, Mr. Widi, for understanding the situation and assisting us with the room allocation.
Overall, despite the issues, we still had a lovely stay, even though it was only for one night. My friends and I will most likely return again in the near future.”