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„There was a power outagre for almost 5 hrs and they have generator but did not bother to turn it on for 5 hours.”

„The kindest hotel in Pasig City based on my experience. The front desk staff were very kind, and the way they spoke was gentle and polite. We also had a problem with the bathtub, so we called the front desk. The engineer arrived within 5 minutes and fixed it in another 5 minutes, even though it was around 11 PM. Their response was incredibly fast. I especially remember the FAB restaurant (for breakfast). A staff member named Mr. Zac was very kind, well-mannered, and spoke so gently. Actually not only him, but most of the staff were very kind and polite, showing that they had received special training. Considering the size of the hotel and the quality of the accommodation, the service we received was exceptional. The location is also very convenient, near Robinsons Mall and even connected to the hotel on the 3rd floor. We highly recommend this hotel and would be happy to visit again.”

„Location: superb Cleanliness: great Value for money: great savings Service: almost perfect Food: bland (order calamares) Amenities: so so (solely for business travel not for leisure) Room: spacious, clean, smelled okay, aircon and TV was working fine, mini bar ref cover was loose and cannot be closed properly. Pillows, bed cover and Bed Sheets was superb and had a good night sleep. The room was not as advertised before booking. It clearly indicated that the business queen room offers wired internet access, however upon checking the room we did not find any. The front desk advice that all rooms does not have wired internet access and it does not work. The sole purpose of my booking was due to business purposes and the wired internet connection was the top priority. Though the wireless internet worked properly from 2am to 6am, intermittent connection is experienced after those hours. (Was using laptop 💻). After 3 days we decided to add another night then requested to have the room cleaned. We called the front desk attention multiple times and went outside to give the cleaners time but upon our return the room was still not cleaned so we needed to call the front desk attention again twice before someone came up to clean.”

„We recently stayed at Discovery Suites Ortigas for a quick family break with my wife and daughter, and the experience felt smooth from the moment we arrived. It started at the parking area. The guards were welcoming and attentive. That tone carried all the way through the stay. Every single person we encountered was polite, warm, and genuinely helpful. Karl at the front desk stood out. World-class service. Calm, efficient, and professional. The kind of interaction that sets the tone for the entire stay. The location made everything easy. Being right near The Podium and Megamall meant we could step out for shopping or a good meal without planning too much. For a family trip, that convenience matters. Our room was spacious. Enough room for the three of us to move comfortably without feeling cramped. The kitchen was fully equipped for simple meals. We did not end up cooking, but knowing we could added flexibility to the stay. Small details were done right. The hot and cold controls for the shower, bathtub, and sink worked perfectly. No guessing. No sudden temperature shifts. Just consistent comfort. Breakfast was another highlight. Plenty of meat options, which I appreciated. A solid spread that felt satisfying and complete. Overall, it was a relaxed, well-run stay that worked perfectly for a family trip. Polite service, strong attention to detail, and a location that makes everything convenient. Exactly what you want when traveling with the people who matter most.”

„Got a little inconvenience because they didn't state in the room i booked, don't have parking, and made us wait for like 30 mins in the garage just to file up everything.”

„Richmonde Hotel Ortigas is a well-aged hotel that has clearly stood the test of time. I originally booked a Standard Room via Trip.com and decided to pay extra to upgrade to a Junior Suite upon arrival. It was absolutely worth it. One of the experienced staff recommended a room with an excellent view, and the scenery did not disappoint. The bed is very comfortable, perfect for a good night’s rest. The pillows, however, are on the softer side; I personally stacked three pillows to achieve better neck support. The air-conditioning is very powerful—almost freezing at times. I wasn’t entirely sure how to adjust it, and it seems to be set in Fahrenheit, but it works extremely well for those who enjoy a cold room. All the room lighting works as intended. The lights are on the warm, dim (orange) side, which seems intentionally designed to match the hotel’s classic and cozy ambience. It gives the room a calm, relaxing feel, especially at night. One small suggestion would be to provide additional plastic trash bags in the room and bathroom. I use food delivery services quite frequently during my stay and prefer to clear waste daily for cleanliness. The Junior Suite comes with a larger Smart TV, which was a pleasant surprise. You can easily log in to your own Netflix account—watching shows in bed felt like having a mini private cinema in the room. Extremely comfortable and enjoyable. The gym is a big plus—open from 6am to 9pm and almost always empty. It honestly felt like I had the entire gym to myself, which made workouts very pleasant. The swimming pool is currently closed for renovation, which is understandable. While the room is generally clean and comfortable, it could benefit from renovation and deeper cleaning. The wooden doors, curtains, desks, and drawers are showing their age and would greatly improve the overall experience if refreshed. That said, for a hotel that is over 25 years old, it has aged remarkably well. The location is excellent—one of the best aspects of this hotel. There are plenty of food and convenience options nearby, including 7-Eleven, Dunkin’ Donuts, Starbucks, Pancake House, and more. SM Megamall is just a short walk away, making shopping, dining, and commuting extremely convenient. Most importantly, the service from the staff is outstanding. There are warm greetings everywhere you go, and the staff are consistently polite, professional, and helpful. Their hospitality truly enhances the overall stay and makes guests feel welcomed. I will be trying their breakfast buffet soon and will update my review afterward to share whether it exceeds expectations. Overall, Richmonde Hotel Ortigas offers great value, comfort, excellent service, and an unbeatable location. I would gladly recommend it to travelers who appreciate classic charm paired with genuine Filipino hospitality.”

„We enjoyed the complimentary cake and the free room upgrade we got plus the complete amenities. The breakfast buffet food could be improved a little in terms of flavor, but we did love their pastries (especially the Danish)! The pool was alright but a bit too chaotic for our liking considering there were lots of kids playing around. The staff was very kind and we got to check in faster than we expected (only 7 minutes past the check-in time). Above all, we loved the view from our room — will come back again!”

„I vouch for this hotel! I made a mistake with our check-in date, but the staff were so kind and let us modify it easily. We stayed to celebrate my mommy’s and cousin’s birthdays and booked two 3-bedroom suites. The rooms were clean, spacious, and perfect for family bonding. We truly enjoyed our stay — thank you, Linden Suites, for making our celebration special! 💖”

„We stayed here about 2 years ago, so we tried again. There was a bathtub, which was very good. We expected breakfast but too many fried foods. My daughter and I ordered omlets but the young staff couldn’t take order properly. I think she needs to study English more. We stayed for 2 nights but breakfast were almost same for 2 mornings.”

„My room selection was very spacious and it was great to see that I had a huge refrigerator and an entire kitchen area to myself, giving me the choice to cook for myself as all the necessary utensils were provided; this was similar to an Airbnb offer. The swimming pool area was quiet and beautiful, I had it all to myself. However, my problem was that customer service at the front desk offered poor service and had a nonchalant behavior ie my flight was late afternoon & I asked if I could stay for an extra 2hrs because check out was at 12pm and I didn't mind paying the fee based on a time basis but then she stated that I have to pay a full half day fee which is 12hrs fee which was ridiculous so I declined. Went down to the lobby and waited there for the 2hrs after which I asked if I could use the restroom then I was told it was out of use. Can you imagine that after spending so many days and money at the hotel but was refused to their restroom upon leaving.”