Przeglądaj autentyczne oceny i opinie prawdziwych podróżników, które pomogą Ci znaleźć idealne zakwaterowanie
Opublikowano13 maj 2024
Gość
My first review on Trip and I don't usually bother to write reviews - shows you how much the hotel impressed me. We stayed for 1 night in Capella Sydney as a family of 3.
The hotel facilities were absolutely amazing, decor was gorgeous and food options at Aperture and Brasserie were awesome. However, I won't dwell on these too much as I'm sure when you booked into a Capella brand hotel, you will already assume this as a given right? One highlight in terms of facilities though, was The Living Room, which is assessible to all guests staying in the hotel. It had beverages, snacks, comfy sofas and 6 star service. We spent so much time there chilling with our son and in the end it really became ”our living room”.
Enough of that, let me move on to the service which blew our minds. I'll give you a few examples and hopefully you can see why I feel it would be criminal for me not to write a review.
1. On arrival when we got out of our car and the porters were helping us with our luggage, somehow they addressed me by name. Maybe it's because they saw I had a 2 year old and I was the only guest checking in that day with a small child. Still, I was super impressed. I've only experienced this previously at Aman hotels.
2. Upon checking in, Sophie (I hope I got your name right!) was super helpful and cheerful. When she saw my young son, she also proactively asked if we needed a later check out and if our son needed to nap. She immediately offered to give us 2pm late check out. However, having told her our son actually takes his nap at 2pm, she told us to come back and check with the front desk the next day and they can extend it till 4pm. Remember, I didn't request this, she did this completely out of her own initiative.
3. We didn't book dinner and Sophie referred us to Madiha of the Cultural team. Madiha took note of all our requirements, including the need for the restaurant to be 2 year old friendly, and within 15 mins emailed me a full list of restaurants and their menus for me to choose from while she also served us drinks and snacks at the living room. We eventually picked an Italian restaurant and she made the reservation for us. Fyi, it was scrumptious.
4. After breakfast, we were walking around the lobby and my son walked past the cakeshop and saw a raspberry tart. He really wanted it but I told him we just had breakfast. Ton (?)(I hope I got your name right, the Thai gentleman with a love for cars), the manager came up and said ”you can have the tart for free! It's on the house!”. I was stunned. He also spent so much time talking to my son and showing him pictures of cars, unbelievable.
Shout out also to Matthew (uncle Hao Jun) for being so warm and hospitable to us. Honestly we were feeling so sad leaving the hotel as everyone felt like friends and family to us. One thing is for sure though, we will be back. Absolutely flawless service, kudos to the Capella Sydney team!
Pokaż więcej
Cena za noc od:2 579 AED
Opublikowano17 cze 2025
匿名顧客
One metro station (Mascot) from domestic airport. This apartment is only 5 min-walk from the Mascot metro stn and the vicinity has many restaurants (mainly Eastern) and supermarkets or pharmacy. Very new cozy spacious and moden apartment with alp kinds of necessary amenities as one's home.
Actual payment has to be made at the reception although preauthorisation of my credit card had been made upon booking online. Extra fees for credit cards will be charged and cash is acceptable only to the limit AUD100. So at the end I paid hybrid to minimise the extra charges for credit card. I think this apartment should have prepared online prepayment to avoid the hassle.
We could hear all the noise of airplanes inside our room, but not much a problem for us since we oniy stayed one night and noise was much reduced after shutting the door and window.
Overall a very cozy stay.
Pokaż więcej
Cena za noc od:635 AED
Opublikowano8 paź 2025
王伊丽
Overpriced hotel. Room and bathroom were spacious but dusty. A lot of dust everywhere so I will definitely not recommend this hotel to customers with dust allergy. Refilling tea, coffe bags etc not everyday. Room looks like from last century 50's - about time for the renovation. Great location so I guess the price is only connect to the location.
Pokaż więcej
Cena za noc od:693 AED
Opublikowano17 lis 2025
Sherryberry
Everything is good about this hotel , location staffs was friendly and helpful , location is near everything
Opera House , st Mary’s , David jones , the fast was the best -and hood quality food ! The room was bigger than any other 5 star and sooo clean comfy and use very good quality toiletries
Pokaż więcej
Cena za noc od:772 AED
Opublikowano30 maj 2025
Gość
Great location and overall an amazing stay, but soundproofing could be much better. Take note that there are rooms without the balcony , which I should have asked prior checking in.
The hotel is in a fantastic location — very convenient and accessible, which made exploring the area super easy. The room itself was clean, comfortable, and well-equipped. However the housekeeping service, the blanket’s sheets were removed by us but she just left on the floor instead of cleaning it up and the vanity kit was not restored. (I’m not entirely sure how is housekeeping like in AUS, but it’s not the best)
That said, the walls are extremely thin, and noise was a consistent issue throughout. You can hear people talking and walking in the hallway, the housekeeping trolley rolling by, and even the closing of nearby doors, which is surprisingly loud and jarring. The other rooms are very close to each other, so you can even hear the other rooms alarm(which kept snoozing 3 times from 7am) the doors do not have a soft close to when it closes it keeps banging— it gets disruptive.
If you’re a light sleeper or sensitive to noise, this might be something to keep in mind. But if you’re okay with a bit of background noise, the hotel still offers great value in a prime location. REMEMBER to ask if there’s any renovation works happening prior to booking (we had ours on the last day and the drilling was so loud)
Pokaż więcej
Cena za noc od:676 AED
Opublikowano21 sie 2026|Deluxe Room, 2 Double, Darling Harbour View
YingfadashiThe front desk staff were very welcoming and arranged for me to have the perfect room. The hotel's swimming pool is beautiful with a fantastic view. The staff were proactive in helping with luggage, and both check-in and check-out were quick.
Pokaż więcej
Cena za noc od:897 AED
Opublikowano1 gru 2025
Gość
Loved the stay here! The room was super comfy and perfect for photos 📸
Breakfast was so good I couldn’t stop eating 😆
Staff were friendly and made everything feel easy.
Totally a place I’d come back to for another chill vacation! ✨
Pokaż więcej
Cena za noc od:653 AED
Opublikowano31 paź 2025
Gość
Huge room with kitchen and washing machine. Great views. Had issues with safe and tv but they were quickly resolved by staff visiting the room. Recrption staff friendly. Our 2nd stay this year. Will return.
Pokaż więcej
Cena za noc od:511 AED
Opublikowano17 lip 2025
ADCL
Beautiful and clean hotel. Great location. Only 2 min walk from Capitol Square tram stop. Staff was always friendly and very helpful. Will definitely come back.
Pokaż więcej
Cena za noc od:667 AED
Opublikowano7 paź 2024
Gość
Room is spacious, services r good, gym too small, the biggest problem is the noise insulation is really bad, its so noisy, u can hear cars passing by, all kind of noises are there, next door, or people walking on corridor, they must improve this. Its so disturbing!
Pokaż więcej
Cena za noc od:1 065 AED