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Opublikowano3 cze 2025
GioT
All bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
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Cena za noc od:4 455 TWD
Opublikowano19 mar 2026
JaneCherviakova
The hotel is about a 15-minute taxi ride from the airport, which is true and very convenient. You're greeted with live music at the entrance. Security is present: security checkpoints, baggage scanning, and guards with dogs.
The hotel has its own beach and three entrances to the sea. The water is crystal clear, fish swim right off the shore, and life jackets are free. The hotel is very family-friendly. There are water slides, a kids' club, and a huge playroom. You can even leave your child with a nanny (for an additional fee). There are daily activities for both children and adults, including arcade machines, air hockey, and morning yoga.
Breakfast is included, and it's excellent. There are two restaurants, a huge selection of food, and everything is delicious. Even ice cream is included. After breakfast, children are given marbles—a small change, but a nice touch. Lunch and dinner are extra. There are Italian and Cantonese restaurants, as well as various buffets. There are bars on the beach, by the pool, and in the lobby. Live music plays in the evening, creating a great atmosphere. The grounds are vast: golf, mini-golf, tennis, billiards, table tennis, and badminton. Wi-Fi works great throughout the property. The staff is very friendly.
The main drawback is the renovations; they need a refresh. However, the service and infrastructure are still excellent.
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Cena za noc od:5 841 TWD
Opublikowano18 paź 2023
CHENG chuwei
Dzięki temu hotelowi moja rodzina i ja spędziliśmy wspaniałe wakacje. Wszyscy byli uśmiechnięci i serdeczni. To wspaniały hotel! Nie mogę się doczekać powrotu tutaj na wakacje. Bardzo się cieszę, że mogę cieszyć się pięknym widokiem na morze. Dziękuję obsłudze. Oby tak dalej. Mam nadzieję wrócić do tego wspaniałego hotelu następnym razem. 😎😜 😜😜😜😎😎
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Cena za noc od:5 784 TWD
Opublikowano1 mar 2026
GIAN PATRICK PILI
I had a wonderful stay at Fili Hotel and was truly impressed from start to finish. The hotel is beautifully designed, with modern interiors and a luxurious yet comfortable atmosphere. Every detail, from the lobby to the rooms, feels thoughtfully curated and elegant.
The room was spotless, spacious, and very comfortable. The bed was incredibly cozy, and the amenities provided made the stay even more convenient and relaxing. I also appreciated the peaceful ambiance, which made it easy to unwind.
The staff were exceptional—friendly, professional, and always ready to help with a warm smile. Their hospitality truly made the experience memorable.
The breakfast offered a wide variety of choices, which I appreciated. While there were many options available, I feel there is still a little room for improvement in terms of selection and variety. That said, the food was fresh and nicely prepared.
Overall, Fili Hotel exceeded my expectations. I would highly recommend it to anyone visiting Cebu, and I’m definitely looking forward to staying here again!
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Cena za noc od:3 776 TWD
Opublikowano9 lut 2024
Gość
Lokalizacja: Stosunkowo blisko lotniska, około 20 minut, jednak w pobliżu hotelu nie ma restauracji, salonów kosmetycznych, ani galerii handlowych. W deszczowe dni lub jadąc do centrum handlowego po pamiątki polecamy skorzystać z samochodu typu Grab (swoją drogą, samochód typu Grab z lotniska do hotelu kosztuje około 1500 jenów)
Pokój: Typ domku, co jest rzadkością na wyspie Mactan. Nawet podstawowy typ jest dość przestronny i ma zarówno kabinę prysznicową, jak i wannę (szkoda, że kabina prysznicowa nie jest zbyt dobrze odprowadzana). Miałem Nespresso (ekspres do kawy na kapsułki) i 4 kapsułki, a w lodówce były 2 butelki San Miguel (piwa filipińskiego), 2 butelki soku i suszone mango. Te były bezpłatne. Były dostępne klapki jako kapcie, ale jeśli nie lubisz klapek, polecamy kupić jednorazowe kapcie od Hyakuyen i zabrać je ze sobą. Na balkonie był wieszak na ręczniki, ale nie wystarczył do suszenia mokrych kostiumów kąpielowych, więc myślę, że lepiej byłoby zabrać ze sobą wieszak druciany, wieszak kwadratowy, szczypce i sznurek do prania. (Istnieje usługa prania, ale w hotelu nie było pralek ani suszarek.) Małe owady mogą przedostać się do środka, dlatego lepiej mieć przy sobie prosty środek owadobójczy (puszki ze sprayem nie są dozwolone w bagażu podręcznym ani rejestrowanym). Może.
Udogodnienia: Dostępne są dwa baseny, z czego jeden to basen typu infinity. Chociaż było trochę wąsko, była prywatna plaża, na której można było zobaczyć pływające ryby. Myślę, że buty morskie są niezbędne, ponieważ piasek jest szorstki i kamienisty. Możliwość bezpłatnego wypożyczenia sprzętu do snorkelingu, kamizelek ratunkowych i kajaków morskich. (Snorkeling tylko raz dziennie). Nie zabrakło także atrakcji, takich jak jazda na nartach wodnych i przejażdżki łodzią na bananie. Klub dla dzieci miał duży kryty plac zabaw (taki, jaki często można zobaczyć w centrach handlowych) (niewiele wiem o programie, ponieważ z niego nie korzystałem). Były też bezpłatne zajęcia, takie jak aquabik i siatkówka plażowa. Wydruk zawierający te harmonogramy jest dostarczany do Twojego pokoju gościnnego rano, ale harmonogram jest dość niejasny (myślę, że to typowe dla Filipin, że jest luźny). Może i było to poza sezonem, ale zgodzę się, że niektóre restauracje były zamknięte, niektóre salony kosmetyczne i siłownie były zamknięte, a sklep miał bardzo ograniczony wybór.
Obsługa: Cieszę się, że personel zawsze mnie wita, kiedy przechodzę obok. To nie jest tak, że mają szczególnie wysokiej klasy obsługę, ale ponieważ nie tego szukałem, byłem więcej niż zadowolony z ceny.
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Cena za noc od:5 287 TWD
Opublikowano10 lip 2024
Gość
This is a hidden gem and we highly recommend this resort!
Pros:
- It is next to a coral reef and they provide free snorkeling equipment in great condition to use! This is the best reason to stay here, all the snorkeling you want for free and without the need to travel!
- Very cozy environment with about 8 rooms only? You will have lunch and dinner with the same groups of people.
- Food is delicious, slightly expensive but reasonable. From my short experience, the specials of the night tend to be nicer than the normal menu items, but they are all good regardless.
- I love the resort arranged tour. We took a whale shark + secret waterfall tour, and the guide, Alex, was great. It was a personal tour (2 of us) and we had to leave at 4am (we were slightly late and left around 405-410am), and when we reached the whale shark place, it was already quite crowded and we got a queue number of 52 - still pretty good. After taking the queue number, there are a bunch of shops to shop around, but we stupidly forgot to bring any cash, and Alex was kind enough to lend us money for breakfast and souvenirs. He even helped us bargain with the street peddlers when they tried to overcharge us. When swimming with the majestic whale sharks, he used his go-pro to help us take photos and videos, so we just need to enjoy ourselves and pose. Personally, I think the whale shark experience is pretty basic, not well organized and too crowded, but Alex made the experience unforgettable with his personal touches and help.
Cons:
- The worst part is getting there. It took us 5.5 hours to get here from Mactan-Cebu Airport using the private transfer when we arrived around 1230pm Saturday. There was jam to get out of the airport, jam in Cebu city and road works all along the road to Granada. When we returned to the airport in Monday morning 4am, the trip took about 3 hours.
- The massage is in a room with a nice sea view, but the massage was very gentle and I prefer something stronger to sooth the body aches (from sitting in the car for over 5 hours). So I guess this is up to personal preferences.
- The snorkeling was great, but it could be a bit intimidating when it's just the 2 of us snorkeling unsupervised in a large open sea. We did not face any danger, but also did not dare to venture too far and for too long as we city folks are worried about snakes and jellyfishes. We do see fishes jumping out of the sea in the distance, and this could be a sign of predators nearby.
- Adults only. We enjoyed ourselves tremendously and would love to bring our kids here in the future and spend more time here. However, with their adults only policy, we won't be able to do that.
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Cena za noc od:1 195 TWD
Opublikowano21 lut 2026
Mzcindyong
I recently stayed at Bluewater Maribago and had an overall pleasant experience. The resort offers a relaxing atmosphere with strong hospitality standards and several standout features, though there are also areas that could benefit from improvement.
What I Liked
1. Excellent service and hospitality, especially at the Oyster Bar. The staff were attentive, warm, and professional, which truly elevated the dining experience.
2. Newly refurbished modern rooms that feel fresh, clean, and well-designed for comfort.
3. Convenient buggy service around the property, which makes getting around easy and enjoyable.
4. Lifeguards stationed at all pools and swimming areas, providing reassurance and a strong sense of safety for guests.
5. Anuma Spa’s ambience and treatment selection, which offer a relaxing environment with a wide range of spa services to choose from.
Areas for Improvement
1. Breakfast management during peak hours needs significant improvement. Around 8:30 AM, the breakfast area becomes very busy, and food replenishment is slow. For example, while there are three hot steamers dedicated to eggs, bacon — a hot favorite — is served on a small plate that gets wiped out within seconds. Food supply and quality control during peak periods should be better managed to ensure consistency. The bread selection, however, is excellent and deserves recognition.
2. Security procedures may unintentionally compromise guest privacy. Guests are frequently asked to state their room number when leaving the lobby, and again when entering through the guardhouse — first to taxi drivers and then to security officers. This means multiple strangers may overhear room numbers, which raises safety and privacy concerns. A more discreet verification process would enhance guest security.
3. Spa promotions for in-house guests are lacking. While the spa experience is excellent, there are currently no exclusive perks for staying guests. Introducing options such as an early bird discount (e.g., 10:00 AM–3:00 PM) or curated half-day and full-day “head-to-toe recharge” packages would be attractive. The spa pricing is relatively high compared to comparable standard spas outside the hotel, so value-added incentives for in-house guests would make the experience even more appealing.
Overall, Bluewater Maribago offers a comfortable and well-maintained resort experience with strong service standards. With improvements in breakfast management, privacy-focused security procedures, and enhanced spa promotions for in-house guests, the resort could further elevate its guest experience.
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Cena za noc od:2 653 TWD
Opublikowano12 kwi 2024
Gość
Perfect resort for a getaway, with friendly and super helpful staff! We had a great time there!
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Cena za noc od:5 072 TWD
Opublikowano26 paź 2025
Jescape
I'm sooo happy to stay here! IMO comparing to the others, its the best!
They have all you need in the hotel, but i wish i get the bathtub
(ONLY SEAVIEW GETS BATHTUB BTW!)
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Cena za noc od:4 006 TWD
Opublikowano27 gru 2025
Gość
I will not recommend this hotel to anyone. Poor service. First time in my life I got to use the bidet as shower. We called the receptionist for our complain about the unbearable hot temperature of their shower and we are told that they will call the engineering dept.to respond to the issue. But after almost an hour of waiting (imagine, I already got my body pre-showered,because I stopped when I felt that the water is so hot) we got a call asking if we will be extending our stay. And luckily, it was my husband who answered the call. And calmly replied, “No, we will be checking out in a moment”. Because if I were the one who got the chance to answer the call, then I will say “we will definitely not extending our stay. And never to come again.”
I decided to just use the bidet as shower so we can leave the place.
I hope this will not happen to anybody.
Their price doesnt justify the means.
NEVER AGAIN! 😌
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Cena za noc od:1 004 TWD