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Opublikowano27 sie 2024
Jimmy _Valencia
What a great hotel! Across the board we were blown away by how perfect this hotel made our stay.
The staff - ALWAYS helpful and fun and professional.
The room - Beautiful, large double bed for us was more than adequate and a large room.
Bathroom - Great size and LARGE tub and shower with TONS of water pressure.
Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town.
Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat.
We will be back for sure. You won't be disappointed by staying here.
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Cena za noc od:252 NZD
Opublikowano8 wrz 2026|Family Studio
Guest User
Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply.
Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms.
Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am.
Overall, disappointed.
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Cena za noc od:211 NZD
Opublikowano22 sie 2025
Jimmy _Valencia
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
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Cena za noc od:257 NZD
Opublikowano11 mar 2024
Gość
Myślałam, że sauna jest wliczona w cenę pobytu, dlatego zarezerwowałam hotel.
Kiedy wspomniałam personelowi, że nie ma za nią dodatkowej opłaty przy rezerwacji online, powiedziano mi, że jest częścią spa. To bardzo mylące, bo skoro była częścią spa, to dlaczego o tym wspominać, a nie uwzględniać w sekcji spa?
Spa i sauna to nie to samo i jeśli jest to płatne, to powinno być to zaznaczone.
Wszystko inne było niesamowite. Poza tym nie ma oddzielnej opłaty za samą saunę! Chciałam tylko korzystać z siłowni i sauny, ale nie ze spa! Nie było możliwości zarezerwowania sauny bez spa.
To około 20 euro za wejście, a nie za dzień, co moim zdaniem było oszustwem, zwłaszcza gdy ma się już zarezerwowany pokój w hotelu i opłaciło się go! Personel ponownie nie wykazał się elastycznością, albo płaci się za coś, z czego się nie korzysta, albo tego nie otrzymuje!
Ostatecznie nie zarezerwowałem pokoju, ponieważ nie chciałem korzystać ze spa i uważałem, że opłata za 15 minut korzystania z sauny jest zbyt wysoka (20 euro).
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Cena za noc od:245 NZD
Opublikowano22 cze 2025
Hosan
Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city.
What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage.
The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers.
We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom.
The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.
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Cena za noc od:205 NZD
Opublikowano13 lip 2025
Anonimowy użytkownik
Location was excellent, just on top of the Bilbao Intermodal bus station with a direct airport bus service. The hotel was a short walk away from the main sights of Bilbao, which we appreciated. Only disappointment was we received a stained bath towel, but rectified immediately by staff. Overall good value and would highly recommend the convenience.
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Cena za noc od:196 NZD
Opublikowano4 mar 2024
Gość
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
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Cena za noc od:218 NZD
Opublikowano12 sty 2025
Gość
Jest większy, wygodny, czysty, łatwy do zalogowania. Zapamiętajcie, aby zaliczyć wstępne reklamy, czek na stronie musi wypełnić cztery osoby, nie martwcie się o nadmierną liczbę.
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Cena za noc od:234 NZD
Opublikowano23 lut 2024
Gość
很多年前住過一次,這次過來整體感覺還不錯,位置當然相當方便,去中心區域商業街,古根漢姆,老城區,都是步行即可,周邊那些非常好吃的餐廳,pintxos也都如願再次嚐到。房間整潔夠用,而且還提供了整套洗漱用品,手續也快捷。可能周邊的食物太美味了,相比來説早餐感覺比記憶中遜色。沿街麼肯定會有噪音,但也還好不是太大問題,因為空調感覺有點悶我還開了點窗,這樣情況下噪音也沒有影響到睡眠。
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Cena za noc od:204 NZD
Opublikowano16 sty 2025
Teresa Braz
A propiedade é ótima, mas o serviço deixa muito a desejar. Minha reserva era por 16 días, e não tive nenhuma das minhas solicitações atendidas. A limpeza foi feita apenas uma vez, faltando 2 dias para minha saída.
Não havia nenhum utensílio na cozinha. Tive que comprar tudo. E apesar das minhas solicitações, nunca fui atendida.
A lavanderia é muito útil para que fica bastante tempo. E a academia é bem interessante também.
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Cena za noc od:163 NZD