"To pensjonat. Pokoje są przestronne, z salonem i sypialnią wychodzącą na loggię z widokiem na zatokę. Do dyspozycji gości jest mała kuchnia i pokój zabaw dla dzieci. Jeśli planujesz przygotowywać własne posiłki, prosimy o zgłoszenie tego podczas rezerwacji. Na miejscu znajdują się restauracje, kawiarnie i sklepy. Jest też centrum surfingowe, ale wynajem sprzętu jest droższy niż na plaży. W odległości 3 km znajduje się wioska, w której wszystko się dzieje. To bardzo ciekawe miejsce, odpowiednie zarówno dla początkujących, jak i zaawansowanych surferów."

"Zacznę od tego, że jestem bardzo, bardzo zadowolony. Kiedy moje dzieci były małe, zwykle wybieraliśmy tradycyjne pięciogwiazdkowe ośrodki wypoczynkowe, ale teraz, gdy są starsze, hotele z motywem sportowym są naprawdę świetne. Wszyscy instruktorzy surfingu byli bardzo mili, ludzie lubiący sporty ekstremalne mają chyba otwartą naturę. Każdy pracownik hotelu był wspaniały, od chłopaka, który pomógł nam z bagażem, gdy wysiadaliśmy z samochodu, po tę samą osobę, gdy wyjeżdżaliśmy. Chciałem zapytać o jego imię, ale z zażenowaniem powiedział, że nie jest z obsługi concierge. Haha, był bardzo entuzjastyczny. Pokój był bardzo czysty i świeży. Bardzo przyjemnie się w nim spało. Hotel to dom w podróży, a ja i moje dzieci jesteśmy bardzo zadowoleni z tego 'domu'. Jeśli miałbym wskazać jeden mały mankament, to śniadanie. Było obfite, ale smakowało trochę rozczarowująco. Haha, tylko trochę. Dajmy im pole do poprawy. Na pewno wrócimy."

"Wszystko jest świetne!"

"Czystość i otoczenie hotelu są naprawdę dobre. Do tego pani Trista z obsługi klienta pomogła nam znaleźć świetne miejsca do jedzenia i zabawy w okolicy, a także dała nam przewodnik po Wanning. Obsługa jest naprawdę troskliwa i uprzejma. Hotel znajduje się tuż przy plaży, w doskonałej lokalizacji – wystarczy zejść na dół i już jesteśmy na piasku."

"Terrible! Not just bad, but truly awful!! As a Hilton brand, and having stayed at many DoubleTree hotels in other cities, I've never seen one so poorly maintained. While prices soared during the May Day holiday, we got a worse experience than even a budget hotel. Families with kids, absolutely avoid this place! If you're looking for a relaxing vacation, stay far away!! - Check-in experience: Arrived on the afternoon of May 2nd. First, Trip.com had reserved for three guests, but the front desk claimed they couldn't find the order. Once found, they said Trip.com only gives one random name to the hotel, not all three—really? The front desk staff was cold and unhelpful, offering no information about hotel facilities, breakfast times, or kid-friendly amenities. After check-in, they didn't even direct us to the elevators. What's worse, our entire luggage cart sat quietly at the entrance, unattended, and we had to specifically call a bellhop to take it to our room. - Room facilities: Firstly, the hotel lobby and public areas were extremely hot. While many hotels in Hainan have open lobbies, this one was particularly hot and stuffy. We booked connecting rooms, which were located at the farthest end of Building 1. I'm unclear why we were assigned such a distant room, especially with a 90-year-old in our party. The first impression upon entering both connecting rooms was a strong musty smell. The twin room's air conditioning was ineffective; neither AC unit in both rooms was powerful enough to remove moisture from the air. This hotel isn't even beachfront, so why the humidity issue? - Hot spring experience: First of all, only 5 of the supposedly 7 outdoor hot spring pools were open that night. The largest pool was still quite small, and even with 5 people, it felt crowded. After soaking that evening, our 3-year-old and all three adults experienced varying degrees of skin itchiness. See pictures three and four – I'm unsure if it was due to the hot springs or damp bedding in the room. - Room service for items: This was a major, outrageous complaint about this hotel⚠️ I understand that the May Day holiday is busy, but isn't this kind of busy-ness predictable? Isn't holiday busy-ness common sense? Are there no contingency plans? For a supposedly 5-star international brand hotel, it took nearly 2 hours to get 10 hangers, from the first call until they finally arrived. We called three times and inquired at the front desk once, each time receiving a different, illogical answer. And at 0:10 AM, I was told by the only night shift staff at the front desk that the hotel has no on-duty manager at night—seriously? Aren't you worried if a guest has an emergency and there's no one available to resolve the issue? - Sleep experience: Extremely poor! On the first night, due to skin itching and a room full of mosquitoes, we were hunting mosquitoes with flashlights at 2 AM – it was ridiculous!! Our child was bitten five or six times, and the two adults were bitten over a dozen times. I don't care if the hotel is near a botanical garden or if the public corridors are open; I challenge the hotel general manager to try staying in one of their own rooms and fighting mosquitoes like that in the middle of the night. We finally fell asleep at 4:30 AM, haha. - Children's facilities: During the May Day holiday, the main children's playground was closed for maintenance. I could only shake my head and smile; what's going on with management's thinking? The old, rusty small train not only runs only at scheduled times but also costs 30 yuan per ride – are you serious? We couldn't even try the swimming pool; our skin was so irritated that we didn't dare go into the water. - Complaint feedback: On the afternoon of May 3rd, I contacted the front desk to request a meeting with the Director of Rooms or higher management. We eventually met with the Front Office Manager, Sarah – I guess the directors and general manager were all on holiday :). After I provided the above information, it was clear she felt quite helpless. After discussing the information, my request was that since a good night's sleep is the most basic requirement for accommodation, and we were tossing and turning until 4:30 AM on the first night, we asked for a refund of the first night's room charge as this basic need wasn't met. After almost a day of communication, the hotel was unable to meet my request, and I don't need any other additional compensation. So please, don't even think about trying to make amends after we've checked out; you've already lost that opportunity. - Dining experience: Breakfast was decent, meeting expectations for a hotel of this type, but nothing stood out. On the 3rd, because of the restless night before, we missed breakfast and tried lunch at the Chinese restaurant. The set meal for two for over 300 yuan was good value, and the food quality was also good. Unfortunately, even the Chinese restaurant had insufficient air conditioning, making us sweat while eating. - Check-out experience: Logically, a room number that has had a complaint should be flagged by both the front desk and bell services, right? Well, unfortunately, when my wife went to check out, the front desk paid no attention and made no attempt to offer any further compensation, probably because they weren't even aware of the issue. Or perhaps they've become desensitized to complaints? It wasn't until I walked over that Sarah saw me and immediately took over. The other young women, however, had clear yet vacant eyes. - Overall rating: Very poor! I will definitely not return and will warn everyone coming to Wanning to avoid this hotel. A hotel opened in 2018, and you can see for yourselves from the pictures how poorly the details are maintained. If an international brand hotel of this age can't even maintain its hardware, what can be said for its software? Cost-cutting at the expense of quality reflects management's incompetence, so why should guests pay the price? How many negative reviews about hygiene will it take for the hotel's management to see the root of the problem? I hope these experiences can help travelers who are considering this hotel but haven't gone yet. Spending money on a hotel and not even being able to get a good night's sleep – there's nothing else to talk about. Well, thank you, DoubleTree by Hilton Xinglong, goodbye👋 I won't be back."

"Świetny hotel. Długo zastanawiałem się nad wyborem między Le Meridien a Westinem i ostatecznie wybrałem Westina. Nie zawiodłem się! Środowisko jest świetne. Plaża jest tuż za drzwiami, a po otwarciu drzwi pokoju widać morze. Jest bardzo wygodnie! Obsługa świadczona przez gospodynię Xiao Wu jest również bardzo ciepła. Od zameldowania do wymeldowania można poczuć jej skrupulatną obsługę, co jest świetne!"

"Dobra lokalizacja na wakacje z pięknym widokiem na morze. Wielkość pokoju jest w porządku. Lokalizacja jest odpowiednia na wakacje, ale wybór jedzenia jest ograniczony."

"Dziedziniec Wutong Jiuli, ukryty w zatoce Shimei Bay, oferuje spokojne i uzdrawiające otoczenie. Znajdują się tam dziedziniec, herbaciarnia i długie korytarze, a pokoje wyposażone są w prywatne wanny z gorącą wodą. Naturalne drewno dodaje im komfortu. Jedzenie jest świeże. Można tu w pełni delektować się spokojem gór i morza. Doświadczenie wakacyjne jest naprawdę fantastyczne!"

"Service: Not good. We ate at the Fisherman’s restaurant, and after our voucher was scanned, the male waiter didn't place our order. We waited idly at the restaurant for over twenty minutes. The restaurant offered no compensation whatsoever. The overall service throughout the hotel was cold and unwelcoming. The only satisfactory service came from the butler, who promptly and thoughtfully addressed our needs and inquiries. Room: Average. The value for money is very poor. For the same price, you can get much better sea views at other five-star hotels, whereas at the Grand Hyatt, you only see a sliver of the sea. The soundproofing in the room is terrible, which is a major issue. You can hear every coming and going from the neighboring room, including doors opening and closing, very clearly. It rained one evening during our stay, and I don't know how the room was designed, but the sound of the rain was incredibly loud. It sounded like water dripping from the eaves onto a metal sheet, deafeningly so. I didn't sleep well for two nights. Breakfast: This was the best among all the hotels we stayed at this trip. While the variety wasn't extensive, the quality of the food was excellent. The Chinese restaurant was much better than the Western restaurant. Environment and Facilities: The lobby was completely empty. The public areas were decent, but there were too many plants and the scenery was repetitive. Mainly, with so many plants, there were an incredible number of mosquitoes. I got bitten multiple times despite having sprayed mosquito repellent. One thing I truly don't understand is that all the restaurants are located in a sunken plaza. Every time you want to dine, you have to go up and down stairs. I couldn't find an elevator or even an accessible elevator. I saw parents carrying strollers up the stairs with their children; I have no idea what the designers were thinking. This trip, I booked Sheraton, Westin, and Grand Hyatt. I had the highest expectations for the Grand Hyatt, but it turned out to be the worst experience. I will visit Wanning again in the future, but I will not choose the Grand Hyatt."