Hotele z: Wifi w Leicestershire, United Kingdom

Although the price is cheap, the experience of settling in is not good.

The Grand is in the middle of an extensive refurbishment programme. I booked 4 room for 2 nights on each side of my daughter's graduation - which I explained to the hotel in advance, so we could have rooms close together to help with hairdressing etc. First the good - beautiful building with stunning original features within a contemporary refurbishment. Stunning public areas, easy parking (albeit the car park is v tatty). The BEST service staff - accommodated all our requests, gave my daughters free parking as a gift. Everyone was delightful, helpful and effective. The bar was superb, superb service and drinks. Breakfast was gorgeous - huge variety with quality ingredients, beautifully presented. The rooms were simple yet luxurious. V nicely appointed bathrooms, comfy bed, lovely shower products. The bad - two of us had to change rooms due to ineffective / not working aircon. Unfortunately, my room was worst with heat topping 33 degrees, even hotter when the hairdresser arrived. I GOT NO SLEEP due to the heat. My friend had already had her room changed before she arrived due to a maintenance issue but her new room had no aircon at all - worth knowing that 4 stars does not mean aircon in all rooms (only 50%) have it. After having to back up we were allocated new rooms. My friend's room was an upgraded one. Mine was not, but the aircon worked to a nearly acceptable level. That said, nothing close to the ”fridge” temperature my daughter / boyfriend and her brother, enjoyed. I spoke to the manager after breakfast as I checked out. He too was charming and completely accepted my complaint. In essence, the ”build” is still happening and he is reporting the snagging issues. Given dinestiv builds can be a nightmare, he did my sympathy as he is trying to coordinate this, much larger build, with people getting in the way. I would love to revisit in 6mths or so - as so much of what they are doing is fantastic - its just quite there yet...but it will be fabulous!

The accommodation was clean, the usual kettle, coffee and Tea was provided. Water was provided via a carefree ( flip open bottle with a stopper ). Not sure the tap water in the room was safe but the water supplied was good which was handy as you could not fill the kettle from the wash basin , which was small in size. My room had a walk in shower but it was in the shape of a quarter circle with the doors closing in the centre. If you were a large person getting in or out it was a squeeze. Towels, soap and shampoo provided but the satchels were difficult to open. Scissors or a sharp knife would be needed or very strong fingers lol. The bathroom was clean however there was an aroma maybe from the stench pipe but all in all it met my needs. Access was from a side door which you could unlock with the keys given to you when you book in at the bar. Be mindful all rooms are one floor up, the stairs are steep with one handrail so if you are disabled don't book here. Zowie was the lady in charge, polite, helpful and freindly but sadly the opening times of the bar are limited. Open from 12 midday to 10pm Mon to Friday and longer on Saturday and Sunday. They obviously do a good Sunday lunch as I arrived Sunday and the place was heaving with customers. Never got a chance to sample their cuisine , breakfast was in a cafe about 2 minutes walk away. I was out early and back late hence I did not eat there. Parking is free, but if you arrive Sunday the carpark will be full up with hungry customers. There was a housekeeper who would tidy the room, change the towels but the bedlinen is not changed daily. Overall the stay there was good however as there is no breakfast included it borders on being a little overpriced.

From the images and location this hotel looks stunning. Upon arriving it was quickly noticed that the hotel is in much need of an upgrade in every aspect. The decor is very dated, no locks on the toilets in reception, cloudy water from the taps, stale beer from the bar taps, cold shower ( staff tried to reset the boiler), dirty towels in the toilets Body wash and hand soap were the same, looked just like washing up liquid :/ Free continental breakfast was included which was ok, the cheese was sweaty and once the very small amount of pastries had gone, that was it, no refilling. Coffee ran out as did the cups. Avoid the sausages if you go for a cooked breakfast , I can only describe them as mushy The one thing that was pleasant other than the location, were the staff. They are extremely friendly, I hope the owner or someone can invest in this place. Has such potential to be beautiful but really was like something out of a comedy sketch

The hotel is very conveniently located, and the staff are very helpful. However, it’s worth noting that the rooms are equipped with an air-cooling system rather than air conditioning; with temperatures in the thirties these past few days, it’s still very hot in the rooms and I haven’t been able to sleep.

I’ve stayed here three times. It’s a relatively new hotel in Leicester, but the room has many annoying faults. I could never connect my laptop to the hotel Wi-Fi on all three trips, so I had to use my phone hotspot for work. The AC, fridge and bathroom fan make loud noise — the fridge is the worst, I had to pull its plug to quiet it down. Everything else in the room works normally.

Seemed like a long walk from the train station to the hotel passing thru town and going onto an area which looked industrial and a little run down and filled with suburban malls and empty carparks. Google maps said 38 mins. I walked but it will be a short cab ride (prob ＜ 7 Pounds by Uber). The hotel is by the main road facing a walled park. First impressions were i don’t want to be walking home after dark (very few ppl around) and there didn’t seem to be much around it (except for the Indian restaurant affiliated to the hotel which was closed when I came). The entrance is small and not always manned. I tried contacting them to say I would come in early to drop my bags but didn’t get a proper answer. Fortunately, when I rang the bell, someone opened the door and reluctantly took my bag in. Despite my initial negative impressions, the lady who attended to me (Hanna the owner) late that evening was a complete sweetheart. The following day in the early morning when I could see things clearer and familiarise myself with my bearings, I formed a completely different impression. The adjacent park, Abbey Park is stunning and worth spending a few hours. It is a short walk to the city center (20 mins). I don’t think Leicester is doing well economically as the signs were prevalent in many parts of town. There are beautiful parts (downtown & old quarters) and the most pretty part was the park opposite this hotel.

A gem of a hotel, tucked away on the University Campus. Lovely furnishings, excellent food at reasonable prices, beautiful bar and restaurant. We’ll be using this one again.

We - as a family of 4 (2 adults, 2 kids), had amazing experience at Leonardo Hotel Hinckley Island. Hotel was lovely and clean, staff were friendly and welcoming with smile, breakfast was great with a variety of food and drinks for each of us and we had also lovely time at pool with free extra towels! We would definitely recommend the hotel and come back again.

Such a beautiful hotel. Staff are extremely welcoming. Everyone is ready to help. The hotel itself is kept very clean. We definitely had a very comfortable good night's sleep. Breakfast was good. We loved the leisure facilities. The jacuzzi was our favourite, the water temperature wS like having a nice very hot bath! It was amazing. It was the best one I've seen ever. Also it was a very good size.. The swimming pool was far too cold for me to go in. I'm a cancer patient and I can't go in cold water. That was my only negative point.bi would have loved to go for a swim. The steam room and sauna were good. I also noticed there was a good gym but I didn't go there. There was A lovely furnished quiet room with plenty of sofas and coffee tables around to relax or work. Also a computer with Internet and a printer for our use which was really good for working guests. I booked this hotel overnight stay for my mum and myself as a little relaxing getaway and it was perfect. The car parking is not a problem at all. We will definitely be booking this in the future fir jy whole family as we really enjoyed it.