Hotele z: parking w Nagano Prefecture, Japan

From the bottom of my heart I would like to express my gratitude to all the staff of the hotel. Your hard work is invaluable! Everything in the hotel is made with love and care. Each piece of furniture is in its place. Everything is harmonious and really magnificent! The service is impeccable. Soft ice-cream and welcome drinks for the guests in the lobby made our waiting for dinner enjoyable over watching a beautiful sunset there. The dinner was amazing with its delicate dishes and polite waiters. Onsen, with its outdoor bath and stunning rooms for women with floor-to-ceiling windows from where you could see the bath itself, is marvellous! I'd never felt such peaceful atmosphere in a ryokan before.

Buffet breakfast was great, children eats free. We have a car so is accessible. Ski field a short 8 mins away. Onsen was nice, unfortunately not all guests followed the rules. Would be perfect if they provided Japanese toiletries in the hotel room (Dove brand provided). Room with balcony was beautiful. Overall we really enjoyed our stay, the facilities, hospitality. Highly recommended.

First of all, the two staff at the check-in counter showed a very strong sense of job burnout on their faces, and the whole check-in process was not very pleasant. However, the next morning during check-out, the ladies at the counter were very professional and everything felt fine. After entering the room, I found it to be very stuffy and hot. When I turned on the air conditioning, it was only heating. Since the weather outside was quite cool, I understand that the system is centrally controlled and set to heating. I then tried opening the window, but it could only be opened a small amount. For some reason, no fresh air was coming in, and the room still felt very stuffy. Later, I went down to the counter (again, the same two male staff from check-in) to ask if the air conditioning could be switched to cooling, but my request was rejected. I then asked if it was possible to borrow a fan, and they refused again with a very impatient attitude. Overall, the stay was not a very good experience. The room itself was actually fine, but it was too stuffy. I hope this review can be helpful to others.

It was a great stay. The staff was super friendly and spoke English. The had parking vallet, provided an outfit to change into and roam outside. The hot springs was super relaxing and great for the feet and body. We tried five of their private hot spring rooms out of the many more they had, some had super hot water while others were warm. The outside room hot springs were beautifully decorated. They gave us access to the 9 public onsens that had different minerals in the  for body healing. At night it was even more beautiful with the night walk and the town puts on a beautiful show and night market. Super glad we booked the stay.

Service: The front desk service was very attentive and welcoming. Amenities: Well-equipped. Environment: Right opposite the subway station, very convenient. Hygiene: Very good, satisfied. This is a great hotel with excellent value for money. I will definitely come back again.

The hotel's public areas are lovely, and while breakfast isn't extensive, there's enough to fill you up with good choices. The hot springs area is also great, with complete facilities and amenities. The only downside was the room. When we stayed, there was a constant, strange noise from some equipment – I'm not sure if it was the air conditioning, exhaust fan, or something else. We didn't bother changing rooms to avoid hassle. Also, it was incredibly dry in the room during winter, and even though there was a humidifier, it was very noisy when turned on. 😂 Perhaps a summer visit would be more comfortable.

Good accommodation with easy breakfast. Free bicycle and unlimited amenities. However it's hard to close the room's light. Iis a remote control system and it didn't work properly. The location's quite good 10 mins walk from the station but no bus station there plus as it's residential area it's so quiet and kind of scary after the sun set.

This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.

I’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different. It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area. Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash. One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only). What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available. They even had coin-operated massage chairs and a small fitness room. However, I must mention two important downsides: 1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner. 2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa. Minds you, stairs only, need to carry your luggage down by yourself. Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.

The breakfast was incredibly rich and delicious, especially the pork cutlet curry rice which you could customize yourself. And at just 1200 yen, it was really great value for money! Besides that, the hotel's location is super convenient with lots of great food options nearby. The guy at the front desk spoke excellent English too. Parking at the hotel was also very easy! Overall, the service gets full marks!