Hotele z: parking w Nagano Prefecture, Japan

„Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area. Room: Clean and comfortable. But the bath powder is like toilet detergent scent. Amenities: there is Family mart operates until 11pm in hotel west. Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly. Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage. Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.”

„1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs. 2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally. We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk. 3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby. 4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city.”

„I had a wonderful stay at Smile Hotel Nagano. The staff were extremely polite, helpful, and welcoming, which made my experience very comfortable from check-in to check-out. The ambience of the hotel is pleasant and relaxing, and everything was well maintained and clean. The services were smooth and efficient, and I truly appreciated the attention to guest comfort. Overall, it was a great stay, and I would definitely recommend Smile Hotel Nagano to anyone visiting the city. I would love to stay here again!”

„Room was extremely worth it's pricing with the cleanliness and you could feel the exquisiteness of the hotel from entering through the main doors all the way to your room. Walking distance to multiple interesting areas such as Zenkoji Temple and very pretty eateries around the area. 1 extremely disturbing thing was whereby 1 of the huge mirrors by the make up table was right infront of our beds which made my family and I have a paranoid night stay. Other wise everything was top tier!”

„Met with welcoming and good service staff, start of a great 2-night stay. The breakfast, Japanese and Western were appetising. There are 2 routes to the hotel by car, both will have narrow and winding country roads at certain stretch to and from the hotel. Can be intimidating drive in the night especially when the days are short from November onwards.”

„The hotel is nestled in the mountains, and the morning views from our rooms were absolutely breathtaking. On a few mornings with light drizzle, a mist swirled around the mountains, making it feel like we were living among the clouds. There was just one minor issue: the hotel initially wanted to charge 300 yen per person per day simply because it offers a public bath. As I’m not comfortable using such facilities, I didn’t visit the bath at all. However, at checkout, I was surprised to see an additional charge of over 1,000 yen for my family on the invoice. Although the amount was small, it didn’t seem fair to be charged for a facility we didn’t use. After I raised this concern, the front desk manager stepped in and kindly waived the fee. Aside from this slight issue, my stay was wonderful and thoroughly enjoyable.”

„家族旅行で2泊しました。7万坪という広大な敷地にホテル3つのとチャペル、披露宴会場を合わせ持った贅沢なつくりでリラックスしたひとときを堪能しました。朝食のブッフェも夕食フレンチも美味しく、サービスも良かったです。温泉の大浴場もあり緑も多く散歩も心地よいひとときでした。1泊ではなく、2泊、3泊するのもオススメです。”

„It was very clean and fashionable, probably because it was not built yet. The rooms are large, each room has a toilet and shower, and everyone is very satisfied! It was a pity that I couldn't slow down in the morning because the departure was early. If you have another chance, I will use it. Thank you.”

„Замечательно провели время, всё что было в рёкане очень понравилось. Но добираться очень очень сложно. Мы от Нагои хотели ехать на автобусе, но билеты на весь день на все автобусы закончились ещё утром. Потому пришлось ехать на такси. От Нагои до рёкана стоимость такси 50000 Йен. Это очень дорого. Жаль что нигде не было информации о том, что покупать билеты на автобус нужно заранее.”

„Hotel overall quality was far better than what I expected A few minutes walk to Train station Helpful receptionist Quite considerate when guests need to wait for laundry by providing free of charges massage chair But with only a simple breakfast”