Hotele Pet friendly w: British Columbia, Canada

I am writing to formally express my very serious dissatisfaction regarding the condition of my room and the overall standard of service during my stay. To be completely honest, the situation is far below what any reasonable guest would expect from a hotel of this category and price level. There is clearly long-term dust accumulation on the exhaust fan and in multiple corners of the room. This is not a matter of minor housekeeping oversight for a day or two it reflects a prolonged lack of proper maintenance and cleaning standards. Such conditions are unacceptable for a property that presents itself as a luxury establishment. Even more concerning is the foul, rotten odor coming from the sink water. Every time I brush my teeth or wash my hands, the unpleasant smell is immediately noticeable and deeply disturbing. This raises not only comfort issues, but also serious concerns about hygiene and water safety. At this level of accommodation, guests should never have to question the basic quality of the water provided in their room. I strongly believe this matter requires immediate professional inspection. I chose to stay at your hotel and willingly paid a premium rate because I expected a premium experience including cleanliness, attention to detail, and reliable service. Unfortunately, what I have encountered so far reflects a significant gap between the price charged and the quality delivered. In addition, despite leaving a tip for housekeeping and placing a written note clearly requesting replenishment, my shampoo was not refilled. I was eventually forced to go into the corridor to find another staff member for assistance. Cotton swabs were also not replenished for three consecutive days. These are very basic service expectations that should not require repeated reminders from guests. Taken together, these issues have had a substantial negative impact on my stay and overall impression of the hotel. I find this situation extremely disappointing and frankly inconsistent with the reputation and standards your brand claims to uphold. I would appreciate it if management could review this matter seriously and provide a clear and appropriate resolution.

Stayed at the former Trump Tower in Vancouver. The location is super convenient for getting around, very close to downtown, and not a far walk to Stanley Park either! During my stay, the breakfast area was under renovation, so all meals were delivered via room service. The fully automated facilities in the room were fantastic. Overall, a really great experience!

We wrapped up spring break with a super chill three-day, two-night stay at the Four Seasons Resort Whistler, and it was exactly what our family of four needed. The rooms were awesome—super comfy, stylish, and spotlessly clean. The view of the mountains? Absolutely stunning. It made lounging around way more enjoyable. The outdoor heated pool and hot tubs were a hit with all of us, and the kids especially loved the marshmallow roasting session held daily from 4–6 pm. It was such a fun and cozy family activity! The ping-pong facilities were also a big favorite, though they seemed to be in high demand. Breakfast was a highlight, too—the buffet had an amazing variety of options, and we were pleasantly surprised to find BC caviar as part of the offerings that day. A unique and delicious treat! The only downside was the playroom—it’s a bit small, especially during busy times like spring break or summer. It felt a little limited for all the kids hoping to use it. That said, the staff nailed it. They were super friendly and helpful, adding little touches to make our stay extra special. Four Seasons Whistler definitely delivered. We left feeling recharged and already talking about when we can come back!

The room was clean, tidy, and comfortable. I'd definitely choose this hotel again next time. The service was excellent. I had originally booked for several consecutive nights but had to check out early due to unforeseen circumstances. The hotel kindly agreed to process a refund, and I'm very grateful for their understanding.

• **Prime Location:** Just 4 km (a 10-minute drive) from Vancouver Airport, with a complimentary shuttle bus service. A 5-minute walk to the SkyTrain station, offering direct 20-minute access to downtown. • **Excellent Soundproofing:** Despite being close to the airport and highway, the rooms are remarkably quiet, ensuring a peaceful night's sleep. • **Comfortable Bedding:** Features the highly acclaimed Westin Heavenly Bed, with spacious and bright rooms. • **Warm Service:** The front desk staff are professional and friendly, offering Chinese-language service and proactively providing shuttle information, umbrellas, and earplugs. • **Convenient for Chinese Travelers:** Located in Richmond's vibrant Chinese district, surrounded by numerous Chinese restaurants and supermarkets. This hotel is a top choice for layovers and early morning flights, and great value for money. It's also ideal for travelers who prefer to stay in a Chinese-speaking area for easy access to Chinese cuisine. While not a luxury property, its location, service, and comfort are outstanding, making it one of the most recommended hotels in the Vancouver Airport area.

The hotel is next to Stanley Park and English bay p. The location is excellent. Going out to see the sea. There is a paid parking space. The price is reasonable and convenient. Although it is a century-old store, there is no modern feeling, but the service is good, the room is spacious and the staff is warm and thoughtful. The restaurant on the first floor is not available on weekends. The seat is a small regret

The cleanness of the room was excellent. The room had a musty smell had to go out and purchase an air freshener to help absorb the smell. I asked if they had bbq was told yes. So we went out bought a steak only to find out it is a charcoal bbq and you had to supply your own. So it was a big disappointment and put a damper on our stay. The hotel is not close to city so heading out again was not an option. If you want cleanliness it was 100%

The room was booked for my son and his family including a 10 months old baby. I have stayed in this hotel for many times and this time we were assigned to the 27th floor which the King one bedroom suite is much smaller than we used to stay. This was really out of our expectation since we have rented several baby products such as play pan, car seat etc and there are not enough space for us to settle them in the room.

We arrived at 7 pm but front desk was already closed. They had emailed us info regarding this but to be honest I barely read anything because we were busy traveling. So it is my fault however it would have been better to have someone at the front desk. Then again this probably their slow season so I kind of understand. Room was nice and clean and large. Great place especially if you are skiing there.

Overall good. Very basic motel, but it is clean and comfortable. No real extras or amenities- there was coffee in the lobby when we checked out early in the morning. The heating unit could use an update- it was either on or off, too hot or too cold - difficult to get to an nice comfortable temp, but it worked.