Hotele Pet Friendly w: Somerset, United Kingdom

Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!

This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system. We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable. The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller. The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.

No aircon, so it is warm in Aug.

First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any! Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards. Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good! Nothing to fault!

Everything we needed, even the use of a microwave. Comfortable bed. Large screen TV. Ask reception staff about the shortcut to town and shops. Otherwise, it's a mission. Reception staff are fantastic and very helpful.

I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.

We stayed 1 night to break up a long journey. Excellent location right at Taunton Deane Services. Check in was quick and easy, room was large with double bed and single bed for our 9 year old. It was clean and warm perfect for us. Will definitely use again

Lovely old place full of charm and character. Dinner and breakfast were excellent. Stayed for two nights with oyr Whippet, Dennis. Service was good. Our room was small, tired, but clean and needed updating. Absolutely nowhere to hang clothes. Only a couple of old coathangers that were accidentally left behind from a shop, and two wall mounted coat hangers. The only double socket in the room could be changed to incorporate a USB socket and bring it into 21st century. Wifi signal was good. Patrons parking was a challenge. If the car park was full, about 6 cars, then reversing down the winding road was not for the faint hearted, especially in the dark. All in all, pleasant.

It was a very special reunion for a group of nurses celebrating 50 years since we started our course in May 1975. In those days this hotel was a nurse's home and we all lived here for around 18 months. We had booked lunch,the food was lovely and the service was amazing. We so enjoyed our stay, 5 of us stayed for one or two nights. So beautiful and peaceful, couldn't have been better. Benice organised things for us, highly recommend her if you are booking an event.