Hotele z: Pools w Aqaba Governorate, Jordan

Very polite and hospitable frint desk, especially Randa and Carmen. Service from all staff was very good. Only limitations are facilities for young kids. This hotel would suit mostly business travellers or couples.Also of note, is the newly refurbished roof-top bar .overlooking Gulf of Aqaba

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Stayed one night. Nice beach hotel. There are few tourists, probably due to the proximity of Israel. You cannot bring your own alcohol, they have it at the hotel. For comparison, a bottle of sparkling wine in a store costs 12-15 dinars, in a hotel - 60! Drink under the hotel fence). You can negotiate, but only if you take something from them. And so all is well). Breakfast is good, lots of choice. For dinner we went outside the hotel grounds.

Everything was fine, but I faced a problem with the lack of availability. For example, I contacted the receptionist in the morning and asked for the room to be cleaned and for my shoes to be changed (the room was cleaned, but the shoes were not provided). In the evening, I asked for the shoes to be provided, and the receptionist replied, ”Immediately,” but my request was not met.

The hotel is beautiful and huge, but the swimming pools are very small and not enjoyable, and the sea beach is very small. The staff are wonderful and helpful

The hotel is very nice and has a great private beach. The staff was kind and helpful and the breakfast buffet had lots of delicious options. Would definitely recommend!

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

The hotel is located about 12 km from the city. It's best to have your own car here or pay 10 dinars one way for a taxi, which you need to arrange at the front desk. No ride-hailing apps work in Aqaba, which is very inconvenient. The rooms are excellent, spacious, and most importantly, clean! We arrived early and were checked in without any issues (thanks to Svetlana, the Russian-speaking staff member). She also arranged a taxi for us. You can bring your own alcohol into the hotel and consume it, but pre-prepared food is not allowed. The only downside is the weak internet, but we had local SIM cards so it wasn't a problem for us. Definitely recommend visiting! P.S. The tap water is very soft... sometimes this could be considered a drawback.

The Bedouin Garden Village is about 15 minutes drive from Aqaba, close to the Berenice Beach Club. The sea and beach are only 150 meters away. In the nearest area you will find a few more Guesthouses with restaurants and a restaurant/a bathroom on the beach. The beach itself has free sunscreens. The staff is very friendly and the atmosphere in the Garden Village is very quiet and relaxed. The atmosphere offers many shaded places that invite to stay and relax in the shadow, but partly you could wash or clean the bedouin seats. It was not dirty, but also not 100% clean. The Bedouin Garden Village is a diving school with friendly, fun, but also competent staff and good equipment. The diving courses were very relaxed and yet interesting, even for experienced dives. The breakfast was unfortunately relatively simple: there were fladbread, fresh cheeses (however they were long in the heat), marmelade and a table with hummus, eggs, beans, some fruit and some vegetables. It was still sad. The lunch and evening card is not too extensive: there is a lot of frozen (fish, hamburger, calamari), a few salads and a few chicken courts. We can't get sad, it doesn't taste badly, but not particularly ”wow” - given the distant location, the choice of restaurants on the ground is limited. The rooms were simple but still functionally furnished with air conditioning and refrigerator. All in all a great accommodation to turn off for a few days in a quiet environment.