Hotele z: Pools w Shiga Prefecture, Japan

Hotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account. It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out. End up we didn’t request it anymore as we didn’t like been “force” to do so.

The free call service from the station is very convenient for travellers who come to stay but not driving. Both the breakfasts and dinners are excellent. The in-room onsen with jacuzzi and the beautiful landscape is spectacular. The public onsen is also clean and well maintained. The only flaw is tv in the room is rather old and would appreciate an upgrade.n

The room itself has a bathroom sink which is pretty convenient. Not expecting much given the price but it did have everything u need for a basic sleep. Surprisingly the public bath is just hot water not onsen.

Nice hotel with great views of the Lake. Great service from the reception staff who was very helpful with bringing my luggage up to the room. Aircon in room wasn’t that cool as it could get stuffy with 4 people in the room. Little dated hotel but good for staying a night or 2. Parking was free when signed up with their free membership program.

I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly. The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety. The highlight for me was the hotel view — absolutely beautiful and very relaxing. Overall, the stay exceeded my expectations and I would definitely come back again. Highly recommended!!!!💕💕💕🎀🇯🇵🙌🏽

Check in was not smooth simply because the male receptionist did not bother to explain to us that the room we've booked is actually classified as cottage & was separate from main building & need to drive there, even though he saw us with our many luggages offloaded from our car & pushed to reception area. By the time I figured out with the help of another female receptionist the actual location of our room, my husband has already followed the male receptionist's map instruction to look for numbered car park slot to park our car & then walked all the way back to the reception area to meet me. There is no buggy or any form of transport or concierge to assist us. In the end, we borrowed a trolley & wheeled all our luggages on road to our room. The toilet bowl smells bad & despite washing the floor & spraying anti odour, the smell persisted. There is no free wifi. However, overall, we are satisfied with our stay as the big room size (5 single beds) with many aircon units & the dedicated car park slot just right outside our room made it convenient for us to load our luggage when we check out. Overall, if you need a big room & dedicated parking slot, this is still good hotel to stay, since most hotel room in Japan is really small. The other reason we chose this hotel is the location near the sea where we were hoping to catch the sunset but we didn't managed to due to rain & super cloudy sky : (