Asked for a room near elevator when we booked ahead online in early evening, but when we got to our room it was as far away from the elevator as possible. Don’t know if that was all that was left at 9:30 when we arrived or what. Didn’t seem very full. Didn’t complain because we didn’t want the hassle of moving our stuff. Also, many Fairfield and Marriott hotels, including this one, now have very low toilets. Might be good for kids, but for older travelers with bad knees who are not otherwise “handicapped,” (which is a sizable part of the travel community) this is a problem as it is hard to get up and down. Taller toilets or routinely putting grab bars in all the bathrooms would make things better.
I few issues with the room…the safe was just the back part as the entire front part not on the wall, the toilet you had to flush 3 times before it would flush, the tub had no drain plug stopper, turned the tv on and it wouldn’t shut off and tried plugging my phone charger into the wall and it fell back out of the plug onto the floor. I just dealt with everything and didn’t say anything to the hotel.
The room was clean and the staff was friendly. The breakfast area was clean and the food was decent. They had hot breakfast of sausage parties and scrambled eggs one day and sausage links and cheese omelet the next. They always have a waffle maker and prepared oatmeal. They also have a large selection of snacks and toiletries in their conversion area. The location was a bit odd to access and the view wasn't anything to write home about and it's right next to train tracks, so I gave them only a 3 for that.
The room was very clean as well as the public areas that we hung out at. I was really impressed with the breakfast. So many choices. Cereal, yogurts, chessey eggs, bacon, pancakes, bagels and more. The staff were really nice too. I'll definitely stay there my next visit to Cincy which will probably be next month.
Although I asked for a 2nd floor room when I booked I ended up with floor level room & they were all booked so it's all I could get. 2nd floor is better so you don't hear people walking around. The room was clean & offered all I needed for my 2 night stay including a fridge & microwave. I didn't like that the bathroom doesn't have towel bars to hang towels & all the linens are on shelves near the floor instead of up higher. I would definitely book here again in the future.
Hotel was ok for airport Hotel in that area. Only Shuttlebus was not ok. Afternoon was no driver available and in the morning had no shuttle service before 5:30AM. Had to take two times UBER on my own cost.
Bardzo dobry
Oceny: 133
8,7/10
Cena od
330 zł
za noc
Sprawdź dostępność
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9,1/10
Great
GGuest UserDo NOT stay at this hotel unless you can survive in a room that is not at all soundproof! I booked a queen suite with separate sitting room for my daughter and I. We wanted a quiet, relaxing place to stay for a 3 day weekend and the reviews for this place were excellent.
First let me list the nice things about the property:
1. It is a full blown conference center with a huge, well maintained and manicured landscape.
2. The outdoor spaces are lovely, including the outdoor pool area.
3. The location is very close to Columbus and to the uber wealthy city of Powell.
4. A gorgeous county park with loads of picnic areas and walking trails is located directly across the street from the conference center.
Now for the negatives:
1. No soundproofing!!! We could hear every word of conversations that took place in the room next door. But the most disturbing thing is that we couldn’t sleep because of noise from the room overhead. My daughter contacted the front desk in the early evening of our first night’s stay asking them to call the guests above us with a “gentle reminder” to avoid heavy walking. She was told that the request could not be made until after the 10 pm quiet time. We had a brown noise machine running at top volume for the entire night, but even that didn’t block the heavy footfalls from above. The constant sound of people walking (it sounded like elephants) continued the next morning which forced us out of our room. (We payed extra for a suite with a separate sitting area so that we could relax outside of the bedroom, but couldn’t take advantage of it because of the noise). My daughter ended up sleeping on a couch at a friend’s house the second night because she was so sleep deprived. However, I returned to the hotel which was a huge mistake! When I turned out the lights at 11 pm, things were quiet, but at 11:30 pm the stomping family returned. The noise of the footfalls and then squeaking floors woke me up at 11:30 pm, 3:30 am and 5:45 am. I finally got out of bed at 6 am, walked to the lobby in my pajamas, and told the staff that I couldn’t stay in this place another night. I must have looked a fright, because the agent immediately canceled the final night of our reservation with no questions asked. Just to be clear, I don’t think that the family above us was intentionally loud. I think that they had absolutely no idea that their movements were creating such a disturbance.
2. Despite the fact that the lovely county park is directly across the street, it’s incredibly difficult to access the park entrance as a pedestrian. There is a single pedestrian crosswalk at the southwest corner of the conference center, but there are no sidewalks that connect to the crosswalk. Walkers are forced to either walk along a very busy road with no shoulder, or walk on the grass for about 1/2 mile to get from the hotel parking lot to the crosswalk. I find it incredibly surprising that Nationwide didn’t consider putting in sidewalks to make access to the park more accessible and safe for pedestrians.
3. Be forewarned that the conference center includes facilities that cater to weddings, so if you stay here on a weekend, be prepared for lots of outdoor evening activities.
No one should have to pay $200/night to stay in a room that isn’t conducive to sleep!!!
SSherlanIt started out really bad like the commercial on tv, with the mom waving at her children across the hotel lot. They corrected the error and we ended up in a suite of five beds. The check in time is at three in the afternoon instead of letting you choose. The service for the room was very awesome. Thank you
GGuest UserOur stay at The Lodge was nice. There were a few little things that I questioned, but that honestly is normal & did not really effect our stay. Everything in the lodge was clean & I do not know what wonderful smell they are pumping through the building... but walking into the lobby was wonderful!
The decor was nicely decked out in holiday cheer! The Christmas Trees were beautiful too. We booked a King Suite, as the pic on Trip.com showed a jacuzzi tub in the suite. This is not the case. In fact, The staff at the front desk said they have not had jacuzzi tubs in the rooms for over 8 years. That was a disappointment...
And King suites do not have a balcony, but Queen suites do have a balcony with sliding doors! They front desk did not offer to help with that misunderstanding, as offering a ”Fireplace room” (they said the jacuzzi rooms now had fireplaces after the removal of said tubs??... but no fireplace in my suite) or offering anything else... probably because I booked thru a third party(trip.com). It was definitely a spacious room, but a little overly ”roomy” with just a king bed, 2 nightstands,the entertainment/dresser, completely with a fridge in the cabinet, a very small ”dining table”, a glass coffee table & a pull out couch. The thermostat was set at a scorching 75 degrees, which I immediately turned down. At first, I figured it was just a fluke, but the power did go out one evening & sure enough, when the power was restored the thermostat reset to 75 again! We dined at the bar on a few occasions, which was nice & staffed ok, not the latest hours for a bar. The food is good & of course a little pricey. I'm sure there is a lot more to do during the nicer seasons... the answer for everything it seemed was ”it is the off season”.
Overall, it was a nice place to stay in wine country & probably will return next year.
GGuest UserI had a very disappointing and uncomfortable experience with the front desk staff.
I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby.
However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair.
Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed.
During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid.
Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with.
However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount.
Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning.
The hotel facilities are good, but the front desk service was very disappointing and needs improvement.
LLINMEIThis hotel is extremely clean and has all the amenities you need. There is an oversized Wal-Mart supermarket near the hotel for easy shopping. Breakfast is average, the breakfast place is small and slightly crowded.
PPiff87Not bad of a hotel, wish I utilized the indoor pool though haha but the room was comfortable & clean. The breakfast is alright though nothing extravagant just very basic but at least it was free
GGuest UserThe check-in was a disaster from the start. We arrived 45 mins after check-in time and our room wasn't ready. While the clerk was friendly it's unacceptable that our room wasn't ready AFTER check-in time. She was apologetic and seemed distressed about the situation but still doesn't help with the fact that our room wasn't ready. The clerk asked if we minded moving to another floor instead of the one assigned. Ok, stuff happens. BUT when we get to the room that she moved our stay to it smelled worse than any room I've ever been in. Smelled like pure sulfur and the carpets were questionable at best. The beds looked like they had just been remade. Went to desk to try and get another room. Stood there for almost 30 minutes and no clerk. Go back to the room and waited. Went back to desk and just as we are getting to the desk no one is at desk again as the clerk is disappearing around the corner. Stood and waited another 15-20 and no.clerk. We finally gave up and brought our own blankets in from the car and slept on top of the provided sheets and blankets. Pretty disappointing out of a Hampton to say the least. Never in my life have I had this experience with a Hampton and to be frank I probably won't return. I paid a substantial amount for this room and the experience has soured me on returning.
WweihuaThe hotel is close to the airport, and there is a free car to pick up and drop off the airport. Clean and tidy, and the room is quite big. There are many places to eat in the surrounding area, as well as gas stations, parking is free, it is recommended to stay
SSHUQINGThe hotel is conveniently located in the heart of downtown, with a sense of history, architecture and decor. The room is large and comfortable, and the breakfast variety is rich. Nice hotel, recommended.
MMadtigerI can not say enough good things about this place. Not only are they the nicest staff but the rooms are amazing clean smell clean and a very big note. TRIP booking is very ery either outdated or it's staff are the dullest. Twi e i have been booked at the wrong Hotel by Trip staff. This last time not only was ot wrong but the address to the hotel is listed wrong. I had such a terri le time with support getting a room correctly and charged correctly the Hotel Night Manager took my phone and had to get the situation correct be abuse the same thing over and o er was trying to happen with mind u no refunds no help and told I was ignorant a 3 hour wait for TRIP support to still not help fix the issue they created but it was now 3am. That manager not I ly got my room but gave me a free upgraded suite for all the trouble I had been caused not to mention the now mess they had since bookings were going to the wrong hotel under their name. It was a nightmare for the second but this Hotel and staff are by far the best I have ever had the pleasure to meet. THANK YOU SO MUCH. (FROM THE MIDNIGHT INDIANA DASHER going to sleep in parking lot.) You guys are Rock Stars
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