Hotele Romantic w: Heilongjiang, China

This was altogether a very nice hotel. It’s conveniently located next to Harbin’s Main Street. The hotel is charming, with decoration that looks out of a Russian novel. The rooms are clean and comfortable. The room wasn’t too clean and it smelled a bit of smoke, we requested to change the room and the staff was very accommodating. I think the best part of my stay was the hotel staff, everyone was polite, helpful and lovely. It definitely made my experience better. Special shoutout to Yangyang, who was extremely friendly and helpful throughout my stay. 这是一家非常不错的酒店。它地理位置便利，紧邻哈尔滨主街。酒店很有魅力，装饰仿佛出自俄罗斯小说。房间干净舒适。房间不太干净，还有点烟味，我们请求换房，工作人员非常配合。我觉得我住宿中最棒的部分是酒店工作人员，每个人都很有礼貌、乐于助人且非常友好。这确实让我的体验更好了。特别感谢杨杨，她在整个逗留期间都非常友好和乐于助人。

I recently wrapped up a fantastic stay from March 3rd to March 6th and couldn't be happier with my experience. What truly sets this hotel apart is the team. I want to give a special shout-out to Jenny, Mia, and Nan for their outstanding hospitality and professional service. They went above and beyond to ensure everything was perfect. I also want to extend my gratitude to the entire staff on duty between March 3rd ~ March 6th. Every interaction was met with a smile and a genuine ”can-do” attitude.

It was awesome hotel with superb service from top to bottom. From the time we reached there butler and service staff to welcome us. The reception is at 54 floor, you have take the escalator up and register your stay. Then take the second escalator down to your room of another escavator is you are staying in executive suites. Very interesting, to get down you need to go up to level 54 and take the lift down. To get to the bar u need to take the lift 58. Very nice lounge with interesting cocktails. They use electric toilet bowl which is convenient when the very cold. Been staying here 3 nights when I reached Will come back and stay in the hotel again if I am back to Harbin.

The hotel is modern and cosy with up-to-date good design where all details for travelers are provided. Atmosphere is great starting right from the entrance, the personal such friendly and ready to help in any situation! Highly recommended. The view from the room is astonishing make me meditate and I feel relax looking for the wonderful nature park.

I had an amazing time, of course Sofitel never disappoints! 💜 The facilities were up to par, the food was exquisite and the service was top-notch. Everything was quite impressive, from the in-room dining experience to the indoor fitness center. The room was decorated free of charge at my request and spa packages were reasonably priced.

幫朋友定的 上週在這個酒店入住過 其他都挺好 就是早餐不是自助的形式 種類不夠多 這次朋友出差考慮到地理位置的問題 還是選擇入住這家酒店了 朋友的反饋很好 房間整潔明亮 主要是一次性用品特別齊全 朋友出門沒帶刮鬍刀和眼鏡護理液 房間都有 很出乎他的意料 一樓的咖啡也很不錯 都是現磨的 服務也很好 房間也挺乾淨的 唯獨就早餐如果是自助的形式或者種類更豐富就好了

The location is fantastic, just one street away from Central Street and very close to the Songhua River, which is super convenient. The room was very clean and spacious, and they even offered afternoon snacks. The front desk and housekeeping staff were all excellent. The front desk even helped me with my luggage. My first stop in Harbin was a great experience, and I'll definitely be back or recommend it to friends!

True Go Hotel, Harbin – Comfortable and Thoughtfully Managed While the reception area felt a little cluttered, the rooms themselves were very clean and comfortable. The location was excellent, just about 200 metres from a food street, making it easy to find meals and explore the area. What really stood out was the service. The reception team was efficient, friendly, and genuinely helpful. Even though the hotel is not large, they had a concierge who assisted us with purchasing attraction tickets and arranging transport to various places of interest. It was extremely cold during our stay, but the hotel really took care of guests. They provided free heat packs for those who were not fully prepared for the weather, which was a thoughtful touch. There was also free ice cream at the reception that guests could help themselves to — a small but delightful surprise. The room came with a humidifier, which made a big difference in the dry winter air. Thanks to the helpful staff, we were still able to visit places like Tiger Park and Volga Manor comfortably despite the freezing temperatures. Overall, a warm and well-managed hotel with thoughtful touches that made the stay much more comfortable. A great choice for anyone visiting Harbin, especially in winter.

We arrived early in the morning, and the owner was very kind and helped us keep our luggage. The location is excellent — only a 5-minute walk from Zhongyang Street, very close to Saint Sophia’s Cathedral, and surrounded by many shopping centers. The place offers good value for money and is a great choice for staying in Harbin. We will definitely stay here again next time!

The hotel impression is not quite great for me. It look chaos and no place for car to go near lobby. just park aside road and take few times before staff can see and help us for luggages. The room is spacious and comfy. i love the massage chair that help a lot for long day in harbin. however i expect more for minibar that they provide 2beers and 1 mineral water,4 tea bag. that's all. Welcome fruit was good,but still wonder for tomatoes are could be welcome fruit tho. Mattress is the best point, i sleep so tight and i promise it not because i am tired 😗 for the doll keep, get 6 coins and cant get the doll 🙂↕️ (need to ask staff for the coin, they not provide you when check in. That why i am not that satisfied for their hospitality much) tea break is variety but near playing area so it quite not make you feel rest. Breakfast is variety and nice taste! and heat water is fast it locate 50 m. from Shanghai street metro. that is super nice too. my room can see Ice and snow festival from windows, easy for booking to see the firework on newyear! overall is good for room, location but can improve for staff and lobby environment.