Hotele z: spa w Tyrol, Austria

The location is perfect for me. 1 min walk to the cable car to the top of Innsbruck. They give me a room with the view of the mountain as well, which is really good! You have to ask the front desk for the welcome card. The staff are just ok, they’re not very enthusiastic but not bad. You get everything you need in the room and it’s very clean and large. I would suggest the hotel to refill the shampoo and tissues, or put a extra one there, before guests’ arrival. I only got one third of the shampoo and a few tissues which run out on my first day.

Not our first and it won't be our last stay at the Kempinski Hotel Das Tirol, but we are used to a different service. This time the room wasn't as clean as one is used to from the Kempinski Hotel Das Tirol. There was dirt and hair on the floor. The room was dated.

When systems replace people Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel. The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space. What failed completely during my stay was human communication. A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced. Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person. At no point did anyone try to understand what I actually meant. Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being. The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians). The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.” What connects these situations is not bad luck, but a systemic mindset: rules over people, procedures over reality, defense over understanding. This hotel does not have a problem with facilities. It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them. I am writing this not out of anger, but in the hope that the team pauses and reflects: How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level? With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent. Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.

Definitely need to give 5 out of 5 stars for this. Breakfast has sooo many varieties. They even have special menus during new year . We spent our new year eves here. The wellness area i would definitely recommended. The best part ever during travel and in winter. I love all the spa sessions especially physio therms .

One of the best hotel stays we’ve ever had. Incredible value for money with a breathtaking Innsbruck view waking up to the mountains was unforgettable. The hotel is beautiful, comfortable, and well maintained. Service was excellent throughout. The location is very convenient, making it easy to get around. Don’t miss the rooftop bar .. go for the view, especially at sunset. Absolutely stunning. An unforgettable stay and we would happily come back again.

I had a wonderful stay at Hotel Das Innsbruck, and it exceeded my expectations in many ways. The room was spacious, well-designed, and significantly larger than I had anticipated. The amenities provided were excellent, and everything we needed was already available in the room without having to make any special requests. This attention to detail made the stay especially comfortable and convenient. The staff were extremely helpful and welcoming throughout our stay. A special mention goes to the breakfast team, who were attentive, friendly, and provided excellent service every morning. The hotel offers great comfort, quality facilities, and outstanding hospitality. Combined with the generous room size and thoughtful amenities, it made for a very enjoyable stay. I would gladly stay here again and highly recommend it to anyone visiting Innsbruck.

Nice room with bathtub. No air con in room, luckily there is a portable air cooler in room which helps a little in summer. Nice mountain views from room; location is not near to Innsbruck city, but friendly reception lady provided 2 guest cards to us allowing us to take free bus J line (2 mins walking distance from hotel) which brings us to City & also cable car station, frequency of bus J is around every 10 mins, so very convenient for us as hotel has free parking lot for our car. Only issue encountered is reception lady told me she couldn’t see breakfast included in my booking, so I contacted Trip.com chatline via web call & issue got resolved in 10mins after Trip.com contacted their agent, great service from Trip.com!

Very friendly and accommodating staff, cleanliness, free parking, and charging options for electric cars. The food in the restaurant was plentiful, and they were attentive to requests. The breakfast left virtually nothing to be desired. The room amenities had everything one needed, but the bathroom could have used a better scent. The hotel also has a sauna and sports facilities. I'm sure there are even more things we missed.

Very nice stay only a short walk from Innsbruck airport. Excellent food at a reasonable price. Rooms are modern and clean, staff were very friendly throughout our stay. Nice breakfast. The only downside was that we could not get the air conditioning to work and we had to have the windows open over night as the rooms were too hot, it’s noisy as close to the road but would definitely stay again.

The room was really chic, the view was very beautiful, the breakfast was varied, the staff was friendly, the night cost almost €400, and it was strange that for that price, the room didn't have a kettle with tea and coffee or even free water. I would also have liked a better hairdryer, not the smallest Valera hairdryer, which overheated after a minute of use. This really caused inconvenience when drying my hair.