Hotele z: spa w East Java, Indonesia

Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .

Booked two rooms. Great service, location was right smacked in the middle of the city centre. About 5-10 minutes walk to Tunjungan Plaza. Breakfast spread was not bad, quite a variety to choose from. The downside was that there were no mini fridges in our rooms and no day curtains. Also, one of our rooms had cracks on the walls and the paint was fading. The curtain was also torn at eye level. It looked like they didn’t maintain much. Apart from that, all was good.

The hotel lobby is huge with a bakery and a lounge. The swimming pool is good for children as it has a slide. From the hotel lobby to the rooms is quite a distance as you need to take a lift and walk across to another building and may require you to take another lift if your room is not on the same floor to the connector bridge. Breakfast spread is good but some food gets cold fast. Need to improve on the nasi goreng as it is tasteless.

Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.

The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options. The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant. Breakfast offers a wide variety of options, but the overall taste was average.

Comfortable Stay, Though a Bit Dated I chose this hotel for my first night in Surabaya because of its top rating among premium options. While the decor feels a bit dated, the room was comfortable and the air conditioning worked well, reaching 20°C for a good night’s sleep. Breakfast was nicely presented and satisfying. Overall, a pleasant stay.

The location is super convenient, just right opposite the Tunjungan Plaza. The staff are polite and greet us with a smile whenever they see us. The room is clean and the bed is so comfortable. My only suggestion is maybe they can provide bathrobes in the rooms.

First time I arrived I thought it was a little outdated. Then when I saw the room doors they look strange too, but I could easily walk past that. Room needs some renovation or upgrade. One of the front office staff were not even giving off smile (the male one), but yeah I didn’t want to give him too much attention. Didn’t try their breakfast buffet so I cannot comment on that. Tried their soto ayam dish a la carte and it was quite comforting. There was snacks provided, that was well appreciated. Also the housekeeping lady was nice and polite. Overall I may have to put this hotel as a second option next time I’m coming to Surabaya.

the best hotel ever... the breakfast is super good...so much choices. the environment of the hotel is peaceful, modern and cozy.....

Warm, friendly staff who gave good and practical advice about the protests and safety, much appreciated . Housekeeping was impeccable and thoughtful and really prompt with adhoc requests.  Rooms are large (size norms from a different time) and the mix of analog vintage features and updated features is charming. Clear and strong WIFI , clean rooms especially for tropical setting The buffet spread is excellent quality, clean and a good mix of delicious local and international continental options.  The spa is lovely, though service can vary - I had a lovely therapist and my friend’s therapist was using her phone during the session (which is not acceptable at any massage place, what more at this spot) incongruous with the very high service and hospitality standards set by the rest of the staff. Would come back and stay here again!