Hotele z: spa w Quintana Roo, Mexico

„Terrific location, fantastic service, even better than in pictures!”

„Jest dobry pod każdym względem i spełnia spójne standardy hoteli InterContinental. Obiekty są kompletne, śniadanie jest obfite, plaża jest bardzo piękna, basen jest czysty, warunki sanitarne są dobre, a obsługa jest bardzo ciepła i przyjazna. Jedyną wadą jest brak autobusu wahadłowego na lotnisko. W przypadku luksusowych hoteli w dzielnicy hotelowej Cancun powinno to być koniecznością, w przeciwnym razie obniży się wydajność kosztowa hotelu.”

„Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.”

„We were in the room view off the sea, which gave 4 people. The beach is good and we don't catch a squat. It was a little bit of breakfast in the sand. Positive point. The hotel's Beach Club is quiet and we didn't find the music high. We'd come back again.”

„To miłe miejsce, wygodne, jeśli następnego dnia trzeba jechać na lotnisko. My zatrzymaliśmy się w hotelu tylko jeden dzień. Obsługa była wspaniała, bardzo uprzejma i chętna do pomocy. Zameldowanie było o 15:00, ale nasz pokój był gotowy około 13:30, więc było dla nas idealnie. Można dojść pieszo do wielu miejsc, kawiarni, restauracji i Plaza Las Americas. Jedynym problemem była wilgotność powietrza – w pokoju nie pachniało zbyt dobrze, ale było czysto. Myślę, że to kwestia wilgoci.”

„The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.”

„住了四天體驗都很好，唯一不足的是房間內地太滑了，一定要小心，我最後一天退房之前因為外面下雨房間地面都是濕氣，地面很滑，摔了兩跤，把腳摔得完全腫起來了，後面幾天都不能正常走路，好在後來檢查沒有骨折。”

„The hotel had just opened, so there were a few minor issues, but these were quickly resolved and didn't bother us too much. Our personal butler, Gabriela, took excellent care of us. The food was fantastic (10/10). The staff was very friendly, but the service at the beach and pool was disastrous. After several complaints and requests for towels and drinks, the situation improved somewhat, but only for that one day. We had to repeat our complaints daily, even though we were VIP guests! We got the impression that the hotel is heavily geared towards guests from the USA and neglects guests from other countries. Under these circumstances, we cannot recommend the hotel. Management should reconsider this.”

„This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.”