Hotele z: Spa w Quintana Roo, Mexico

Terrific location, fantastic service, even better than in pictures!

To był nasz 3 raz tutaj (z powodu jacuzzi w pokoju). Niestety, to była również nasza ostatnia wizyta. Zapłaciliśmy za pokój z jacuzzi. Klimatyzacja w pokoju była zepsuta, nie mogliśmy jej wyłączyć i było tam bardzo zimno. Zapytaliśmy ich, czy mogą ją wyłączyć. Wysłali kogoś, żeby ją naprawił. Czekaliśmy przed pokojem przez jakiś czas. Wyłączyli ją, ale nadal wiało bardzo zimne powietrze i powiedzieli nam, że TAK JAKBY NIE MOGLI GO WYŁĄCZYĆ... okej? Poprosiliśmy o inny pokój. Zmieniliśmy pokoje i odkryliśmy, że jacuzzi nie działało 😂 moc dysz była taka, jak przy odkręcaniu kranu. Nawet jej nie czuliśmy. Poziom wody szybko opadał, więc musieliśmy uzupełniać jacuzzi kilka razy w ciągu jednego wieczoru. Następnego dnia poprosiliśmy o naprawę lub zmianę pokoju, ponownie wysłali kogoś, żeby to naprawił. Poczekaliśmy trochę czasu przed naszym pokojem, ponieważ nie chcieliśmy zostawiać naszych rzeczy bez opieki (prawdopodobnie około 1 godziny), wciąż to naprawiali, a nam wystarczyło, więc poszliśmy na basen. „Naprawili” to w ciągu kilku godzin i zgadnijcie co. Było tak samo 😂🤌 Zabrałem menadżerkę do pokoju i pokazałem jej „moc” dysz, a ona powiedziała mi, że działają. Powiedziałem jej, że widzę, że działają, ale nie mają mocy i że to nie jest jacuzzi, to wanna z kranami. Powiedziała, że to najlepsze, co mogli zrobić. Powiedziałem jej, że byłem wcześniej w tym hotelu i wiem, jak powinno działać jacuzzi, a to nie działa i chciałbym inny pokój ze wszystkimi udogodnieniami działającymi. Powiedziała mi, że nie ma już więcej pokoi w naszej kategorii 😂 tylko ona z zepsutą klimatyzacją. … Myślałam, że ich strona podejmie jakieś działania, żeby to rozwiązać lub zaoferuje coś… jakiś gest w ramach przeprosin… ale nic. Zostawili nas w pokoju z zepsutym jacuzzi i wielokrotnie im tłumaczyłam, że zarezerwowałam pokój tylko ze względu na jacuzzi. Przeprosili i wyszli z pokoju. Byłam bardzo rozczarowana i nigdy tam nie wrócę. Uwielbiałam ten hotel przez pierwsze dwa razy, ale teraz jest coraz gorzej. Dlatego ma 3 gwiazdki w Google, Booking i wszędzie indziej. Nie jedźcie tam, jeśli nie chcecie stracić nerwów.

Jest dobry pod każdym względem i spełnia spójne standardy hoteli InterContinental. Obiekty są kompletne, śniadanie jest obfite, plaża jest bardzo piękna, basen jest czysty, warunki sanitarne są dobre, a obsługa jest bardzo ciepła i przyjazna. Jedyną wadą jest brak autobusu wahadłowego na lotnisko. W przypadku luksusowych hoteli w dzielnicy hotelowej Cancun powinno to być koniecznością, w przeciwnym razie obniży się wydajność kosztowa hotelu.

Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.

Everything was great. We especially loved the pool in the late afternoon when the sun was blocked by the building — it wasn’t too hot. The food was better than we expected. Loved the kids club, and all the activities were really fun. The only downside was that the beach wasn’t as good and gentle as the northern ones, and when it was windy, umbrellas weren’t allowed. The buffet restaurant was also quite hot and stuffy.

Ubicato nel parco del giaguaro. Ambiente naturale incantevole, fronte spiaggia. Camera piccolissima, pulizia discreta.

Hotel tres bien moderne et propre! Sauf lit petit pour 2 personne et chambres très petite! Tulum restaurant très dispendieux sur le bord de la plage Recommande le secteur aldea sama a1 km de hotel motto Restaurant un peut plus raisonnable

The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.