3-Star hotele w: British Columbia, Canada

There is no lobby welcoming you, but a Front desk running 7am-12am everyday in a room served with free drinks and magazines. We appreciated the early check-in at around 2.30pm, which was 1.5 hour before the normal check-in time. The check-in was quick and smooth. There was no hair dryer in our room. When you wanna make a phone call for help, there is no landline telephone in the hotel room, meaning that you have to walk out to the office to ask for a dryer. Luckily, we found it out an hour before mid night and the front desk was in the storage room. There is no amenities here besides of a free access to the mini golf course opposite the road. It will be boring during rainy days, especially the shops nearby closed early around 5pm. The location is great, right to the main road. This hotel company also owns Tide’s Inn and the Mini Golf Course where they are at other two corners of the intersection. Mini golf is free to access and the pool table is CAD2 for each game. The upside of this hotel room is that everything in this room is newly built. Many plugs on the wall. There is a. Work desk, containers for your belongings, a fridge, a microwave, a TV, a clothes rack, a luggage rack and a coffee maker. We love the mattress here, unlike those in the old hotels. They are firm and supportive to my back. Also, the car is just outside our door, it makes the luggage unloading very convenient and quick. There is a big window with mosquito net in our room, but the window faces inside the car park, where people would walk around, drop on and off their luggage. We don’t feel private not to put the curtain down, and the sun light couldn’t come into the room when the curtain is down. Especially during the days we don’t use the air conditioning or heater, we can always hear the noises from next door, outside the car park and the main road. Also, we found that the bedsheets were wrinkled when we flipped over the duvet. Not sure if the bed sheet was not ironed or was not changed to a new one. There is no desk lamp on the desk meaning that if I turn on the main lights, the lights on top of two beds will be very bright and disturbing to whom is sleeping. There is laundry room with 1 washing and drying machine on site. It charges CAD1-1.5 for each laundry by card payment via an app according to the front desk. There is no iron equipment in your room, not sure if you can borrow one by asking the front desk. Reminded to bring your own slippers, tooth brush and paste. And always check what you need is missing for your stay before the front desk closing.

Hotel is convenient located near eatery and airport. Sharon the front desk was extremely helpful to locate my reservation . Trip.com gotten my reservation thr agoda and Sharon spent fair bit of time to trace my agoda booking number. As trip.com booking number is not found in trip.com. Sharon worked extra hour to trace my booking to avoid me to make any payment as couldnt locate trip.com booking. Overall, my stay was plesant and shittle service is good and prompt.

Facilities: Excellent. Hygiene: Clean and tidy. Environment: Great atmosphere. The only minor issue was the presence of some homeless and mentally unwell individuals nearby, but they didn't bother me or attack anyone, so it didn't impact my stay. Service: The service was fantastic, and I have to mention it. My English isn't great, and sometimes I needed a translator, but the front desk staff were incredibly patient and communicated with me with constant smiles. This made me feel at ease and not embarrassed. If I ever go to Vancouver again, I'd definitely choose this hotel. I hope they continue to maintain their high standards and keep improving!

I enjoyed my stay at the Stoke Hotel. The room was comfortable, I was beside the laundry/maintenance room and noticed some noise during the day but not in the evenings or nights, it never bothered me. My room was adjacent to the hot tub and I did hear some loud good times but it didn't bother me and it was quiet by bedtime. Breakfast had so much selection. Waffles, eggs, potatoes, bacon, sausage, oatmeal, cereal, yogurt, apples, grapefruit, oranges, muffins, bagels, and various breads and cookies. The hot foods are alternated, just so many options, it was fantastic and made for slow mornings sometimes. The breakfast staff were welcoming, great at stocking up and tidying up. The mornings were very enjoyable. The bus shuttle stop was nearby and the front desk gave bus vouchers when I asked. There was also a free shuttle service downtown, to the Regent Hotel, just a matter of requesting after 5:30pm. Staff were friendly, the premises were clean, my room and bed were comfy. Had a great stay even though it was not downtown and I didn't have a car. Denny's, McDonald's, tim Hortons and a&w are in walking distance. Good location and comfortable stay.

The hotel room wasn't very spacious, but its proximity to the airport was a huge plus. It's just a ten-minute drive away. The hotel offers a shuttle bus, but make sure to book in advance, as it can get fully booked. There are also many restaurants nearby, making the location excellent. With the SkyTrain and various bus routes close by, it's a very convenient hotel. They offer breakfast; although the selection isn't huge, it's enough to fill you up, and there's free-flowing coffee and hot chocolate, which is a nice touch. The rooms also come with a microwave, so you can bring food back to eat. Overall, it's a good hotel.

My family of four with children has some business to do in Campbell River, so there are some inconveniences with the one-day reservation facility, but overall it's good.

The building is old. However, the front desk staff and cleaning staff were very kind and friendly, and our family was very comfortable to stay. The view from the 18th floor was as beautiful as a picture postcard, making it a memorable trip!

Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.  Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!

Hotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room. Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.

It was my second time staying at this hotel. There were two things I really needed to mention. First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.” I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy. After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in. Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before. The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲 The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor. The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers. The housekeeping staff were all super friendly though.