5-Star hotele w: East Java, Indonesia

Hotel is connected to a mall. Great location. Room is clean. Breakfast at Magnolia has an extensive spread. Quality of food is good, nice presentation and service by staff is excellent. Ambience at Club lounge is nice. What stands out most in this 5* hotel is the world class service rendered by all staff consistently. There is no staff that isn’t polite or helpful. Many go the extra mile to ensure that the hotel guests needs are well taken care of. Special thanks to Evan of the Club Lounge who attended to us when we checked in and Tian when we checked out, Bayu and colleagues (Conceige) who assisted us with ordering of Spikoe lapis cake and Bu Rudy, Lita and David (Magnolia) who served us at our table and Bastian and team for keeping the room clean. We highly recommend this hotel.

We stayed at Grand Mercure Malang Mirama for our honeymoon for 3 nights and 4 days, and honestly, it was one of the best hotel experiences we’ve ever had. My wife absolutely loved everything about this hotel, and so did I. From the moment we arrived, the hospitality was exceptional. We were welcomed by Wike from the front office, and she truly made our stay extra special. She was always smiling, respectful, kind, and very helpful throughout our stay. She even offered us free activities and vouchers, which was such a nice touch. The biggest surprise was that we got upgraded to the Executive Suite, the highest room category in the hotel. Huge thanks to Wike for making our honeymoon unforgettable! The room itself was unbelievable. Beautiful views, a huge living room, separate bedroom, and an amazing bathroom with a bathtub overlooking the view. Everything felt luxurious and very comfortable. Since it was our honeymoon, the room was also beautifully decorated and we were welcomed with a fruit basket, which made us feel really special. Breakfast was another highlight. The variety was insane so many options that we honestly didn’t know what to choose. Everything we tried was delicious. One thing that really stood out was the staff. I’ve traveled quite a lot, but the service here felt different. Every single staff member we met smiled, greeted us warmly, checked if everything was okay, and helped immediately whenever needed. You can really feel the genuine hospitality here. We also received a complimentary photoshoot from the hotel, which was such a lovely experience. The photographer was great, and we even got a printed photo in a frame to take home as a memory. The only disappointing part during our stay was the Teppanyaki experience at the Japanese restaurant. Unfortunately, it did not meet our expectations at all. The chef only cooked in front of us without any interaction or entertainment, and when I tried making conversation, she seemed annoyed. Considering how expensive it was, it honestly felt very underwhelming. I personally wouldn’t recommend the Teppanyaki experience there. Other than that, everything was truly amazing. Even though I don’t remember everyone’s names, thank you to every single staff member who made our honeymoon so memorable. We absolutely loved our stay and will definitely come back again. And once again, special thanks to Wike you are a star ⭐

The hotel is a resort on a hill. It’s beautiful and the weather is nice and cooling. Facilities include heated pool, kid’s club, 2 outdoor playground, kids water play area (cold water), ping pong table, free e-bike, gym, etc. The staff are very polite and helpful. Room is modern, new and beautiful. The room has safe deposit box, bidet, rain shower, and normal shower head. Basic amenities are 2 mineral water bottles per day, dental kit, vanity kit, sanitary bag, shower cap, shampoo, shower gel, and lotion. Shampoo and shower gel smells good. There’s bath towel and hand towel. Soundproofing can be improved: 1. On the nights we stayed, they had some events in the infinite8 cafe area. They were pretty loud until close to midnight. 2. We can also hear the people talking along the corridor Breakfast is free for kids 5 and below. Taste-wise it’s good. Apart from egg station, salad, waffles and bakery section, the rest are very much Indonesian style. Western-style option is limited (ie. pasta, baked beans and 1 other). What’s surprising is that they have frozen yoghurt and matcha spread! However, the breakfast spread can be repetitive.

A truly excellent hotel. The environment is stunning. I had expected rain for my trip, but the weather turned out to be perfect, and I got to see some beautiful scenery. The hotel has a pool, which is fantastic for anyone who loves to swim. I was on a business trip, so unfortunately, I didn't have time to enjoy it. The staff's service attitude was exceptional. What impressed me most was that every morning at breakfast, they remembered my name when they saw me. It was a wonderful stay, and I'll definitely be back here the next time I visit Surabaya. Breakfast was also delicious.

Beautiful resort with great rooms and expansive compounds! Breakfast was super impressive and the service was tip top! We used the spa and swimming pool and they were great! Gym was impressive and so is the Japanese restaurant! We will be back!

Great solid property and performance all round.. what a great short stay we had.. from the elegant lobby and lounge area through to the beautiful spacious room with lovely views over Surabaya. Exceptionally clean with every quality amenity on offer in room and within hotel confines. The room was peacefully quiet, with a soft comforting bed. Pool and recreational area was set amongst manicured palm trees and gorgeous gardens. The pool was one of the best balanced PH levels I’ve ever swam in. Nice comfortable lounges and ample seating around with some seats submerged along in pool. The refined service level at this hotel is a solid 10/10 from reception/concierge/ room attendants and especially in Pavilion Restaurant. The quality, presentation and variety of food is outstanding at breakfast. Thank you graciously for making our special occasion so welcoming with the beautifully adorable presentation on the bed, lovely celebration cake offered along with the very personal attention from the Sous Chef and charming restaurant staff at Pavilion. Special shoutout to Restaurant ambassador Wachid whom personally escorted our plated celebratory cake to our room. Reception and concierge service was also exceptional, graciously assisting us with our missing luggage wheel dilemma. JW Marriott and all involved.. till we meet again.. Terih Makasih 🙏🏻

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

Arrival was well attended by concierge. Check in is disappointing. (Staff name Max) not very accommodating. Need to learn extend of service. We have 4 rooms booked in total and all located in diff floors. Request for just 1 extra bed as already paid for room with 3 adults w bf but staff insisted to charge extra for bed for it due to high occupancy. He said it’s been requested by 70 guest that is arriving? Double standard service. Even with much plea still said no. Requested for bday compliments they gave a small cake that’s hard and not moist. Pls Improve quality. No balloons or decor. For a 5 star hotel, basically not to standard. We book the shuttle service at 2pm for next day. But next day they said can’t meet the time we requested because of the large group. Terrible! Dint wsnt to complain and spoil our vacation. Bf was so so. Not the best but acceptable. Generally hotel room is large and comfortable. Only the guy staff lacks service. He’s sooo rigid and stucked up.

As always, it is a very good hotel in Surabaya. Even During Ramadan, their breakfast spread is really huge. Love Thế Brazilian restaurant! Specially need to thank Ms. Rose of the Gold Bird taxi counter for helping me to find a car from Surabaya to Magalang in a very short time.

Nice old style hotel with a lovely garden and the location is all right. The room is also spacious and clean. However, this is a hotel more suitable to tourists than business travellers. All the electrical outlets in the room are connected to the main switch, and so the only way to charge your cellphone at night is to keep at least one light on. The breakfast is average and there is just one bag each of tea and coffee in the room, and two bottles of water. Request for additional bottles of water will be charged, something which I think is rather unbecoming for a five-star hotel to do.