3-Star hotele w: Kerala, India

Our stay at Prayana Hotel in Ernakulam was overall a really good experience, mainly because of the warm hospitality and excellent service provided by the staff. Right from the moment we arrived, we were made to feel welcome. The welcome drink was a refreshing touch, setting the tone for a pleasant stay. The reception team was efficient and courteous, handling check-in smoothly and ensuring we had all the necessary details about our stay. A special mention to the bellboys, who were extremely helpful and always had a smile on their faces. Their attentiveness made a great impression. The hotel’s location is a big plus. It is conveniently situated, making it easy to get around the city, whether for sightseeing, shopping, or business. The accessibility and surroundings added to the overall positive experience. While we truly appreciated the service, there were a few areas that could be improved. The restaurant at the bottom of the hotel didn’t offer much variety in terms of food options, which was a bit disappointing. It would have been great to have more choices, especially for those staying longer. The rooms did not have kettles, which is something many travellers look forward to for a quick cup of tea or coffee. Bathing cubes (shower enclosures) were missing, making the bathroom experience a little less convenient. We also faced an issue with towels not being provided even after requesting them, which was a small letdown. That being said, the staff’s dedication and the overall comfort of the stay overshadowed these minor inconveniences. Their attentiveness, polite behaviour, and willingness to help made all the difference. Despite a few missing amenities, the hospitality and prime location make Prayana Hotel a great choice for travellers. We appreciate the warmth and care shown to us and would definitely consider staying again in the future!

We were in Kovalam at this property for a week. First things first, the rooms we got were nice, had a decent balcony overlooking the front of the property, the air conditioning and hot water worked well. It is really close to a wonderful beach, some small shops and local food joints and only a short walk away from a quiet beach and spots that you could enjoy. The property itself had a lot of work going on, so I can understand that they were preparing for a major tourist season and it might become better. The pool was dry and I was hoping that I'd get to enjoy some pool time but that did not happen. Perhaps due to the low tourist season, the restaurant had limited dish choices but the food was good. The staff is very sweet and nice but the hotel can do with some more thorough upgrades with housekeeping, such as providing fresh towels timely and so on. Otherwise, the hotel is nice but my family and I felt that for the price we paid, we could have gotten more for the price. Nevertheless, it is a good and decent hotel, I wouldn't keep high expectations. It will certainly get 10/10 for it's location and sweet staff. This is not to reflect on the hotel management or staff directly or negatively but it would be nice if they set ground rules for some big tourist groups they get, particularly the Gujarati tour groups, in reminding them of maintaining the calm and quiet on the property. Again, it is more about the tourist behavior than anything on the hotel itself.

This is a beautiful, niche, Portuguese-style local high-end brand hotel. Although the hotel was almost full at the time of check-in, all my requests, large and small, (including changing the room twice because of fear of noisy) were not satisfied. On the night of arrival, enjoy local traditional dance music while dining by the pool, and have a special taste in the candlelight. All the staff are friendly and professional. A delicious breakfast for a few days was served with the meticulous care of the new chef. The fruit plate that was not finished afterward was also delivered to the room for free. Picture 3 is a healing spring for Jews for 200 years, and there are still many Jews who specialize in soaking. The hotel is in a very convenient location, and it is a variety of shopping and attractions. It takes a few minutes to walk to the beach.

Had a wonderful and relaxing stay at the property. From the moment we arrived, the staff were warm, welcoming, and attentive throughout our stay. A special mention to Himanshu and Priya from the front desk, who were extremely courteous, helpful, and made us feel very comfortable. Their friendly attitude and willingness to assist really stood out. The room was spacious, exceptionally clean, and well maintained. One of the highlights was the beautiful view from the room, which made the stay even more enjoyable. The overall ambience of the property was pleasant, and the room provided a comfortable space to unwind after a day of sightseeing. The breakfast buffet had a good variety of options, although the taste was average and could be improved. However, the service during breakfast was very good, with the staff being attentive and responsive. Overall, it was a very pleasant experience, particularly because of the excellent hospitality, spacious and clean rooms, and beautiful views. The welcoming nature of the staff, especially Himanshu and Priya, made a positive impression. I would be happy to stay here again and would recommend the property to others looking for a comfortable stay with good hospitality.

We had two nights stay at picturesque ILLKKALAM LAKESIDE COTTAGE right on the banks of the lake and were. pleasantly surprised as the nature unfolded before us. Good location with good facilities and access to all amenities surrounded by organic farm , nature at its best. Good service through out and personalised care by friendly staff. Freshly cooked homemade tasty food served to your room and relax in front of the room looking over the lake with boats passing by and beautiful sunset views. The best part was the relaxed private sunset boat ride on the lake for two of us with stunning views starting right in front of our cottage. Susan Salin and team have done a wonderful job in making avail of this wonderful property for fortunate few like us. Special thanks to Asha and Arjun who were always helpful and giving us information of local tours and cultures. Not to forget those amazing cooks who cooked meals as per our taste We will definitely going to return and recommend to our friends to visit ILLKKALAM LAKESIDE COTTAGES Thanks once again for serving is the best treat Keep it up 💕🙏😍

It’s a great property being so huge surrounded in a dense forest area, the rooms, service everything is amazing and the best part is even the food served. Being such a big resort, the service is top notch as whatever you ask for is serviced at lightning speed. The approach road was narrow but is properly maintained. Would definitely recommend it to fellow travellers

The hotel is located near Kochi Airport, about a 5-10 minute walk from the airport. The hotel has 24-hour security and staff. From the entrance to the restaurant, the service staff were all very friendly and welcoming! The hotel signage is clearly marked, parking is very convenient, there's a pharmacy next door, and shops are about a 10-minute walk away. The surrounding environment is relatively quiet. The room was generally clean and spacious, but there was no hairdryer, and the shower gel and shampoo looked used and a bit dirty, making us hesitant to use them. Furthermore, the hotel included airport transfer in the booking, but we received no response despite repeated inquiries on the day of check-in. So, although we filled out the form, this service was not offered. On the day of arrival at the airport, we used Uber to get to the hotel. If the hotel does not offer this service, please do not make the form available; it will cause inconvenience!

one night from 10.30 pm to 10 am we stayed there . i booked unknowingly non Ac but later on i converted from non ac to ac and charged extra Rs.800 which was too much ..Food we ordered from out side which good but they did not provide spoon . Very small rooms as we can not turn one side to another area in room and bath room also tiny . Staff was very excellent night shift person was so very nice no doubt . Now again after visit another places and my home again i booked for one day stay in other hotel not in this . Loation is in village side nearby airport . cleaning of the room and toilet was good. overall i give average and will never stay again in this property .

neat and clean space , amenities what they are mentioned in MakeMyTrip all are satisfied. Especially there staff have good behaviour. What ever requirement needed at any time without any hesitation they do. Really appreciate that 👍